Content by Harry Hertz
Thu, 12/01/2022 - 12:03
The saying is nothing new: The customer is always right. Customers come first. We’ve heard these adages for a long time. And we’ve questioned them for almost as long. Those of you who know me know that I’ve certainly been doing that for a long time…
Tue, 10/11/2022 - 12:02
In a recent blog of mine about CEO challenges and opportunities in 2022, the first opportunity listed was to determine how to make a difference.
As stated, employees, customers, and investors want to associate with organizations that serve a larger…
Tue, 02/22/2022 - 12:02
Hybrid workspace, societal well-being, and productivity: On the surface, these three concepts aren’t obviously related. But permit me to explore each of them in the context of our current environment, and then conclude with a proposal for…
Wed, 06/16/2021 - 12:01
Each year after the Quest for Excellence Conference, I sift through my notes and try to identify themes I have heard in the presentations of the new Baldrige Award recipients. The most recent summary was after the 2019 conference (the 2021…
Wed, 03/10/2021 - 12:01
Untitled Document
This past year has seen greater change in the work environment than any year in my recollection (and that is quite a few years). It was a year of many challenges, brought on by a global pandemic and a renewed and needed social…
Wed, 09/02/2020 - 12:03
Rest? The new normal will be about activity, you say. Actually, I believe some rest will be necessary. After the frenzy of activity since March 2020 to establish new work patterns and new home life patterns, many of us—especially those with young…
Thu, 07/09/2020 - 12:02
Communities across America have long struggled with systemic issues, such as education disparities, income inequality, access to healthcare, diversity and inclusion, and inequalities in economic opportunity. When these issues are addressed, they are…
Tue, 02/04/2020 - 12:03
It has been a little more than two years since I last summarized the topics that are keeping CEOs up at night, either thinking about challenges their organizations face, or opportunities and innovations that should be explored. I ended that column…
Wed, 01/08/2020 - 12:02
‘I have been offered a significant increase in salary by another employer and am giving my two-week notice.”
My guess is that this is the most common reason given when employees quit their current job. But is salary the real reason most employees…
Tue, 09/17/2019 - 12:03
What are the key attributes and behaviors for a role model, visionary leader? About six years ago, a task force of Baldrige-community senior executives under the leadership of Kathy Herald-Marlowe was charged with drafting a set of senior leader…
