Jack, this is a grrreat article! Excellent series. I think you could explain the high-capacity server bit in another way. You placed this under the "inward attitudes" section, but isn't this really more of an innate intelligence issue? Yes, I suppose just having an attitude of "quickness" helps, but you've got to have the brain cells and knowledge to grasp the issue at hand. I also think that some of the best innovators I've known are quick to see the issue, but will continue discussing the issue right down to its roots, and can seem to others that they are just plain dim and don't get it, but what they are really doing is excellent root cause analysis. As you wrote, "Resource-full people catch on quickly, just a word and they get it, and run with it." I suggest this instead: "Resource-full people catch on quickly, just a word and they know there's something to be explored more deeply, and at times that may be a thoughtful analysis." Looking forward to the next article. Jeff

Yes, Mr. Dunigan, I agree with you. But all too often - unfortunately - problem-solving. resourceful people are uncomfortable to the company management establishment: because these people want to solve problems, therefore they want CHANGE. Resistance to change is the real, worst enemy to correction, least of all to improvement: until our much beloved managers will not be brought up to sustain a change approach, first of all, they will always hire problem-creating people.  Why don't you wear a dark-grey suit and a red tie? You're out. Thank you.