Last month, I wrote about the concept of lean management and what that means not only for your company but also for your customers.

If company leadership wants to transform the culture of the organization and become a lean company, they’ve first got to understand what comprises lean leadership, and then ask themselves if they “qualify.” In other words, they need to be lean leaders themselves.

What does that mean?

Lean for Dummies (For Dummies, second edition, 2012) outlines the following behaviors of lean leaders.

They know how the business serves the customers by:
• Understanding what customers want, need, and value, or what will thrill them
• Knowing how the business satisfies the customer
• Improving the effectiveness of how the business satisfies the customer

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