All Features
Gartner
(Gartner: Egham, United Kingdom) -- As familiarity with social media grows, customers’ expectations about how organizations will use these channels are evolving, according to Gartner Inc. By 2014, organizations that refuse to communicate with customers by social media will face the same level of…
Robert G. Burney
Business and social responsibility are frequently regarded as opposite poles in a decision spectrum. Sometimes, knowing the right questions to ask or how to look at the decision can frame the decision in a way that makes sense to everyone.
Several years ago, a Baldrige Award winner recalled the day…
FARO
(FARO: Korntal-Münchingen) -- The FARO Focus3D laser scanner prevailed in the “Industry and Crafts” product category of the renowned Red Dot Design award contest. This year, 4,500 products in 19 different categories were submitted. The products were evaluated in terms of level of innovation,…
NIST
(NIST: Gaithersburg, MD) -- The Baldrige Performance Excellence Program announces the opportunity to participate in the pilot of an exciting new assessment service.
The Baldrige Collaborative Assessment is designed to help organizations improve their overall performance, using the world-renowned…
Georgia Institute of Technology
A research team at the Georgia Tech Research Institute (GTRI) has developed a software tool that enables users to perform in-depth analysis of modeling and simulation data, then visualize the results on-screen. The new data analysis and visualization tool offers improved ease of use compared to…
Alan’s Apothegms with Alan L. Austin
My name is Alan Austin, and I recently described myself as a quality prodigal. I don’t mean to say that I’m very good at spending recklessly, but rather that I have returned to quality after straying onto other paths.
For those of you unfamiliar with the word, Merriam Webster defines apothegm as “…
Productivity Press
(Productivity Press: Boca Raton, FL) -- The success of a lean manufacturing program depends far more on organizationwide leverage of lean manufacturing tools than it does on the tools themselves. To this the organization must add the human relations aspects that earn buy-in and engagement by all…
AMACOM
(AMACOM: New York) -- Time-strapped, screen-addicted, value-savvy, and socially engaged, today’s customers are empowered like never before. Their expectations are tougher than ever, and they expect businesses to respect that sense of empowerment—lashing out at those that don’t.
High-Tech, High-…
Mettler-Toledo
(Mettler-Toledo: Aurora, IL) -- Mettler-Toledo CI-Vision, a leader in the design, manufacture, and installation of machine vision inspection systems for the food, beverage, pharmaceutical, packaging, personal care, and household chemical industries, has launched its new CLS Series for packaged…
Paul Naysmith
On Friday afternoon of March 11, 2011, an earthquake of 9.0 magnitude was detected about 45 miles off the coast of Japan. One of the most powerful ever recorded, it moved the 8,000 square-mile island of Honshu 8 feet to the east. It also set off a 130-ft tidal wave (the same height, ironically, as…
AMACOM
(AMACOM: New York) -- Everyone puts multiethnic faces in marketing materials, but it’s mostly a token gesture. Because even as the United States grows increasingly diverse, most professionals have little real knowledge of those different from themselves.
OtherWise: The Wisdom You Need to Succeed…
SAE International
(SAE: Warrendale, PA) -- After more than 40 years of promise, the next decade will see an explosion in the use of composite materials. Aerospace and general aviation have been using the technology for years, and automotive and alternative energy markets are now on the cusp of broader implementation…
MIT News
Suppose you were asked to streamline the process of real estate development. Or to better organize the offices of an international manufacturer. Or to explain how the parts of a digital printer interact. The complexities of all these tasks would likely seem daunting.
Now suppose someone said you…
Meggitt
(Meggitt Sensing Systems: San Juan Capistrano, CA) -- Meggitt Sensing Systems, designer and manufacturer of sensing and monitoring systems, has introduced its Wilcoxon Research model F7-1, a portable piezoelectric shaker system designed to provide sonic and ultrasonic excitation over a range of 1…
Anton Paar
(Anton Paar: Ashland, VA) -- Anton Paar, developer and manufacturer of measuring and analysis instruments, has expanded the L-Dens 4×7 portfolio of process density meters by releasing the L-Dens 437 E. The system measures density by determining the frequency of an oscillating u-tube made of…
MoreSteam.com
(MoreSteam: Columbus, OH) -- MoreSteam.com, a global provider of online lean Six Sigma training, and Smarter Solutions, the world-class lean Six Sigma training and consulting provider, announce the launch of a blended online lean Six Sigma training and certification program that combines MoreSteam’…
Mike Staver
When you arrive at the office each morning, you find yourself in a blame-free zone. Your team attacks projects proactively and with confidence. When a problem arises, everyone involved “owns it” and takes corrective action. The same holds true with every employee, in every department—and then you…
AMACOM
(AMACOM: New York) -- Training people in the art of negotiation requires you to instill in your participants a wide variety of skills, and the best way to do so is through exercises that get them up on their feet, actively practicing the techniques used by seasoned pros.
Negotiation at Work:…
APQC
(APQC: Houston) -- One of the most downloaded and widely implemented business improvement tools during the past 20 years, The American Productivity & Quality Center’s (APQC) Cross-industry Process Classification Framework SM (PCF) has received its latest update, v. 6.0.0. The changes reflect…
TÜV Rheinland of North America
(TÜV Rheinland: Newtown, CT) -- Mike Forbes, manager for TÜV Rheinland Industrial Solutions, will be presenting a webinar on Wed., Aug. 22, 2012, at 2 p.m. EDT on phased array ultrasonic testing (PAUT), industry applications, and the advantages and disadvantages of using these methods. In addition…
JAI Group
(JAI: San Jose, CA) -- JAI has released of the AD-132GE, a new two-charge coupled device (CCD) camera designed to produce high dynamic range (HDR) color images by intelligently combining different exposures from the camera’s dual sensors in real time. The new camera builds on the concept originally…
Paul Daniel
The U.S. Food and Drug Administration’s (FDA) regulations tell us that we must identify the environmental conditions that can affect the strength, identity, safety, quality, and purity of our regulated products, whether they are pharmaceuticals, medical devices, or biologic products.
The FDA…
AMACOM
(AMACOM: New York) -- Throughout his 25 years of involvement within the Olympic movement and the corporate world, working with top-tier athletes and Fortune 500 executives, Peter Jensen has seen firsthand the tremendous results that superior coaching can produce.
When it comes to winning the gold…
The Conference Board
(The Conference Board: New York) -- The Conference Board Consumer Confidence Index, which had declined in June 2012, improved slightly in July. The index now stands at 65.9, up from 62.7 in June. The Expectations Index improved to 79.1, from 73.4. The Present Situation Index, however, decreased…
Knowledge at Wharton
The bossless office: Is it the wave of the future or an idea that will always be a utopian dream, given the inevitable intrusion of human nature?
Recent articles in the business press have extolled the benefits of work environments where there are no bosses and no titles, where employees decide…
