All Features
Miriam Boudreaux
Most of us set new resolutions every New Year. Whether it is losing weight, exercising more (always the top resolutions), or finishing a degree, we all recognize that a new year and the chance of a fresh start is a powerful combination to motivate us to achieve those goals. So why not apply the…
100 Customer Service Tips by Larry Williams
Gratitude is something that is as great to give as it is to receive. There are many ways in which you can show your appreciation to your customers. Likewise there are many ways our customers do the same. These tips will help you focus on ways to restore the faith of customers who may have become…
National Center for Manufacturing Sciences
We don’t often pause to consider electroplating, but the fact is, today’s world would be impossible without it. Cadmium, zinc, gold, silver, platinum, titanium, and chrome are some of the metals often used in the process. Despite its ubiquitous role in manufacturing, the process and technology for…
NIST
(NIST: Gaithersburg, MD) -- Vice President Joe Biden and U.S. Commerce Department Secretary Gary Locke presented five U.S. organizations with the Malcolm Baldrige National Quality Award, the nation’s highest honor for organizational innovation and performance excellence.
The ceremony—the 22nd…
Michelle LaBrosse
We are almost there… the close of another year. There are two ways to end the year. One way is to write off the rest of December because the year is just about shot, and then just start fresh in January. Another way is to focus on what is most important for you to accomplish in December so you hit…
Quality Digest
Beginning Dec. 8 with “This Year in Quality, Part One,” and continuing Dec. 14 with part two, the editors of Quality Digest Daily took a look at its stories and news articles throughout 2010 and collected what we thought were the most remarkable in the world of quality. From precision measurement…
Pallas Athena
(Pallas Athena: The Netherlands) -- Pallas Athena, a global business process management and software solutions vendor, has released its process-mining software solution, ReflectOne 1.3.
ReflectOne is a software solution unique in its transparency, quality, and business cost savings for process…
(IMAGINiT Technologies: Framingham, MA) -- Rand Worldwide, a provider of technology solutions to organizations with engineering design and information technology requirements, announced that its IMAGINiT Technologies division launched its Scan to BIM software for the Autodesk Revit platform.…
(ATS: Amsterdam) -- Applied Tech Systems (ATS) announces the release of its visual quality operations management software, ATS Inspect version 5.3. Check out the complete list of enhancements available in 5.3 and read case studies describing the benefits that ATS Inspect has accomplished in the…
(ASIS International and BSI Group: Alexandria, VA) -- ASIS International and BSI have released a joint American national standard, “Business Continuity Management Systems—Requirements with Guidance for Use” (ANSI/ASIS/BSI BCM.1-2010). The standard provides auditable criteria with accompanying…
NVision Inc.
(NVision: Coppell, TX) -- Invensys Operations Management (IOM) saved 60 hours, or about 5 percent in man-hours, in a mechanical upgrade to a steam turbine by using NVision’s Engineering Service Division to capture precise measurements of valves and other hardware. IOM usually has to spend…
Minitab LLC
(Minitab: State College, PA) -- Kraft Foods is quickly and effectively working toward Six Sigma goals with new software that makes it easy to analyze Zarpac Performance Index (ZPI) data with Minitab Statistical Software.
The ZPI-Minitab Link effectively blends performance data-collection and -…
SGS
(SGS: Rutherford, NJ) -- SGS was recently awarded the contract for nondestructive testing (NDT) services of the liquefaction and purification facilities during the construction of the new liquefied natural gas (LNG) plant in Damietta, Egypt.
About the Damietta LNG plant
The Damietta LNG Plant…
Jim Benson
Following World War II, U.S. automakers focused on increasing productivity to meet a seemingly insatiable domestic demand. Meanwhile in Japan, faced with a decimated economy and limited resources, Toyota discovered their success hinged not on increasing productivity, but effectiveness. To this end…
MasterControl Inc.
(MasterControl: Salt Lake City) -- Some of the most stringent corrective and preventive action (CAPA) policies have caused hosts of compliance issues for life-science companies throughout 2010. Come learn from the MasterControl and Pathwise experts at a hands-on CAPA workshop—gain the knowledge…
Xspect Solutions Inc.
(Wenzel/Xspect Solutions: Wixom, MI) -- “Industry continues to look for good portable 3-D imaging technology for reverse engineering and inspection,” says Giles Gaskell, North American sales manager for 3-D imaging products for Wenzel/Xspect Solutions.
Early in 2010, Wenzel Scantec introduced…
As ISO 9001 continues to be the most widely used ISO standard, the need to maintain the standard’s relevance to the marketplace remains a focus of the group responsible for revising the ISO 9000 family of standards. To ensure the continued relevance of ISO 9001 in the marketplace, ISO Technical…
CMSC
(CMSC: Benbrook, TX) -- The Coordinate Metrology Society (CMS), the preeminent membership association for measurement professionals, has announced a call for papers in anticipation of its 2011 Coordinate Metrology Systems Conference (CMSC). This 27th annual event will be held in Phoenix, July 25—…
Maribeth Kuzmeski
It’s that special season again: the season of crowded stores, whiny kids, irritable customers, and stressed-out employees. If you’re a business owner—in any industry but especially in retail—the holidays are a precarious time. When fuses are short and wallets are shrinking, customers expect great…
J.D. Power and Associates
(J.D. Power and Associates: Westlake Village, CA) -- Although reliability concerns for some brands have increased from 2009, many domestic and Korean brands—including Ford, GMC, Hyundai, Kia, and Ram—have been successful in improving customer perceptions of reliability this year, according to J.D…
Bill Kalmar
Christmas morning is an exciting time for millions of boys and girls who have been good all year. Heaped under a beautifully decorated tree will be an assortment of gifts—some electronic gizmos, a doll or two, some sports equipment, and maybe some clothes. Years ago when we were growing up, there…
J.D. Power and Associates
(J.D. Power and Associates: Westlake Village, CA) -- Although reliability concerns for some brands have increased from 2009, many domestic and Korean brands—including Ford, GMC, Hyundai, Kia, and Ram—have been successful in improving customer perceptions of reliability this year, according to J.D…
Dirk Dusharme @ Quality Digest
For most of us, food safety is a topic that, at best, only lurks at the edges of our brains. It rarely becomes something we really think about until we open up our refrigerator and try to figure out what’s growing in the back corner of the bottom shelf, or until we hear stories about people being…
Vinca LLC
(Vinca LLC: Eden Prairie, MN) -- Quality systems professionals at Vinca LLC have outlined the steps to use in developing quality management systems with clients. The first step they recommend is to complete a thorough project plan.
An effective plan must begin with solid information about what…
Visual Workplace Inc.
(Visual Workplace: Byron Center, MI) -- Visual Workplace Inc. introduces Banner Kits. Banner kits enable users to quickly produce durable, high-quality and professional-looking banners for 5S programs and create visuality in the workplace at a fraction of the cost of purchasing them from an…
