All Features
Thomas R. Cutler
Blount is a discrete manufacturer specializing in chain-saw components. At their plant in Guelph, Ontario, Canada, the company operates a 1,200-machine facility and serves a global market. Manufacturing executives were looking for a performance management solution to support the company’s lean…
It is no secret that the health care industry is undergoing revolutionary changes. Are you responding by re-evaluating your approach to process improvement? In a world where doing more work with fewer resources is the norm rather than the exception, now is the right time to update your own work…
Denise Robitaille
Election time is once again upon us. And, like a bumper crop of kudzu run amok, campaign ads have besieged local broadcasts with the tenacity of an unrelenting pestilence. My mailbox is equally stuffed with innuendo-laden campaign fliers. A horrific waste of paper.
The malicious tone of the…
The Shingo Prize for Operational Excellence
(Shingo Prize: Logan, UT) -- People asked, and Shingo Academy listened to their requests for the great lineup of Shingo training courses to be offered in more locations, more often. The first of these new Shingo Workshop events is scheduled for Nov. 17–19 in Dallas at the Hilton Garden Inn.The…
Intertek
(Intertek: Houston) -- Intertek, an international provider of quality and safety services, announces that it is the third certification body accredited by the ANSI-ASQ National Accreditation Board (ANAB) to provide third-party certification to IECQ QC 080000, the international specification for…
UBM Canon
(Canon Communications: Los Angeles) -- Find out why the BIOMEDevice Exposition and Forum is the trusted resource for medical product development, project acceleration, and learning what’s ahead for medical device technology on Nov. 10–11 at the San Jose McEnery Convention Center in San Jose,…
Qualitest USA LC
(Qualitest: Plantation, FL ) -- Qualitest introduces a range of automatic quality inspection machines for the rubber, plastic, and elastomer industries. The Lite D series automatic inspection system can check gaskets made of rubber, PTFE, and metal, but the same machine is capable of inspecting…
ISPE
(ISPE: Tampa, FL) -- ISPE, a global not-for-profit association of 22,000 pharmaceutical science and manufacturing professionals, has released a new good practice guide (GPG) titled Product Quality Lifecycle Implementation (PQLI) Guide: Overview of Product Design, Development, and Realization: A…
SPAR Point Group
(Spar Point Group: Portland, ME) -- Three-dimensional modeling and 3-D laser scanning are exciting new technologies that are rapidly changing the way we plan and understand our environments. As manufacturers constantly aim to improve efforts to design and build new boats or retrofit aging vessels…
apex
(Apex: Cheshire, United Kingdom) -- The Large Volume Metrology Conference (LVMC) and Exhibition is the only European event solely dedicated to portable and large volume 3-D measurement technology. The LVMC combines technical conference sessions with a comprehensive trade exhibition of some of the…
CILS International
(Computer Imprintable Label Systems: West Sussex, UK) -- Computer Imprintable Label Systems (CILS), a manufacturer of high-performance label identification systems, has developed a durable, full-color printed, synthetic label range to replace expensive riveted metal data plates. These save time…
The Un-Comfort Zone With Robert Wilson
On a summer day in 1973, my 12-year-old sister was riding her horse on the quiet streets near our house. There was a little more traffic than usual as two cars came toward her from opposite directions. Cindy rode onto the well-tended lawn of a stately two-story house to get out of the way. While…
(Paul Scherrer Institute: Villigen, Switzerland) -- A novel nano-tomography method developed by a team of researchers from the Technische Universität München (TUM), the Paul Scherrer Institute (PSI), and the ETH Zurich opens the door to computed tomography (CT) examinations of minute structures at…
Rockwell Automation
(Rockwell Automation: Milwaukee) — Rockwell Automation has added 10 VMware Ready software products to its PlantPAx Process Automation System to help manufacturers leverage the benefits of virtualization. The VMware Ready software products from Rockwell Automation now include Rockwell Software…
Creaform Inc.
(Creaform: Lévis, Quebec) -- Creaform, developer and manufacturer of the Handyscan 3D line of self-positioning handheld 3-D laser scanners, the optical CMM MetraSCAN 3D scanner, and the HandyPROBE line of arm-free portable CMMs, has opened two international subsidiaries in Germany and India. In…
CEESI
(CEESI: Boulder, CO) -- Ultrasonic meter users will have the opportunity to expand their knowledge at the 2011 Ultrasonic Meter Measurement Training Series, scheduled for Feb. 15–25 at the Rasa Sentosa Resort in Singapore. The annual event will include a workshop and two training courses.
2011…
BSI
(BSI Americas: Reston, VA) -- In recognition of World Standards Day on Oct. 14, BSI Group, the world’s first national standards body, released a new documentary on accessibility titled, “Standards Make the World Accessible for All.” Debuting in Brussels at the European Commission’s World Standards…
Sciemetric Instruments Inc.
(Sciemetric Instruments: Ottawa, ON, Canada) -- Sciemetric Instruments Inc. announces the release of the latest version of QualityWorX, its proprietary analytical software which includes an improved web reporting interface that gives all users real-time access to centralized manufacturing data…
Berrett-Koehler
Emotion is the single greatest lever in building enduring relationships with customers—it’s what makes them not just purchase a product or service, but get excited about it. Leading companies do more than produce things that work better. They address their customers’ emotional needs—they make them…
NIST
(NIST: Gaithersburg, MD) -- Scientists at JILA and collaborators have demonstrated an improved laser-based “molecular fingerprinting” technique that picks out traces of key hydrogen-containing molecules and other molecules from a billion other particles in a gas in just 30 seconds or less—…
University of Michigan Health System
William Barsan, M.D., chair and director of the U-M Department of Emergency Medicine.
(University of Michigan: Ann Arbor, MI) -- Clinical trials in which participants are randomly assigned to different treatments by design are the cornerstone of clinical…
NIST
(NIST: Gaithersburg, MD) -- The National Institute of Standards and Technology (NIST) Hollings Manufacturing Extension Partnership (MEP) has awarded $9.1 million in cooperative agreements for 22 projects designed to enhance the productivity, technological performance, and global competitiveness of…
Akhilesh Gulati
Our country’s focus on cost-cutting led us to move manufacturing overseas and then outsource services. It has distracted us from adopting new technology and investing in innovation. Is this a serious mistake?
For many years, publications such as The Wall Street Journal, Business News, and…
100 Customer Service Tips by Larry Williams
A large part of developing a rapport with customers is to offer a conversational tone that is warm and inviting. This can sometimes be achieved by paying close attention to the little things a customer might say. Search out ways to take your verbal exchanges down a road that is paved with friendly…
Jon Miller
People can make plenty of mistakes when launching a lean enterprise transformation. Interestingly, many of these mistakes are similar if not identical to those made by entrepreneurs when starting a business. Perhaps these mistakes are generic enough to be widely applicable and not specific to lean…
