All Features
Raissa Carey
I
SO 10002—"Quality management—Customer satisfaction—Guidelines for complaints handling in organizations" helps organizations of all sizes and all sectors to understand and process customer complaints of their products or services, including planning, design, operation, maintenance, and…
(Promess Inc.: Brighton, MI) -- Promess Inc. has added a series of hollow-shaft units to its line of Torque Functional Test (TFT) Systems intended for intelligent assembly applications. Based on direct drive rotary motor technology, the new TFT-HS series permits users to access components with…
ASQ
(American Society for Quality: Milwaukee) -- It's a challenging time for you and your organization. You’re competing in a shrinking marketplace, and you have fewer resources at your disposal. How can you attract new customers, keep your current customers, and improve your bottom line? Attend "…
Stacey Corbin
Joyalukkas Jewellery is one of the world’s favorite jewelers, with a retail chain of more than 70 showrooms across the Middle East, India, and Europe. The company has grown over the past two decades to become a household name for the wide range of contemporary, ethnic, and traditional jewelry it…
Matt Edison
"Innovate at all costs!" This is the exhortation from innumerable business articles and best-selling business books. These authors describe how to innovate but fail to include how to find the time to innovate. What's needed is a tool to help find the time to think about and act on innovation. The…
Laurel Thoennes @ Quality Digest
Search the internet for “What is SPC?” and there are many definitions and descriptions of statistical process control that are correct but not complete. They are true but not the whole truth.
From the search results, a general definition and description of SPC could be as follows.
Definition: SPC…
Quality Digest
(Quality Digest: Louisville, KY) -- As first reported in the July 17th issue of Quality Digest Daily, Hexagon Metrology has filed patent infringement litigation against Metris N.V. and its U.S. subsidiary Metris U.S.A. Inc. The basis of that lawsuit, according to court documents obtained by…
Hexagon Manufacturing Intelligence
(Hexagon Metrology Inc.: North Kingstown, RI) -- Hexagon Metrology Inc., on July 21 at the Coordinate Metrology Systems Conference (CMSC) in Louisville, Kentucky, announced the North American debut of the new Leica TDRA6000 Total Station, the most accurate Leica Geosystems total station ever…
(Lattice Technology Inc.: San Francisco) -- Lattice Technology, developers of digital manufacturing applications using the extensible virtual world description language (XVL) format, today announced Version 6.0 of its XVL Converter applications, delivering the tools to convert 3-D CAD data into…
ISO
(ISO: Geneva) -- The ISO Annual Report 2008 highlights the ability of International Standards to provide confidence during the current global financial crisis.
"Refined to its essence, the objective of ISO standards is to provide confidence," the report states. "When a product or service meets…
A2LA
(A2LA: Frederick, MD) -- The American Association for Laboratory Accreditation (A2LA) recently announced the expansion of the laboratory accreditation requirements to encompass the U.S. Department of Defense (DOD) Environmental Laboratory Accreditation Program (DOD ELAP).
On April 1, at the DOD…
Mary F. McDonald
I remember reading a book when I was younger, about a girl who was separated from her family during the Westward Migration, and forced to live on her own in the wilderness of early spring in 1860s America (unfortunately I don’t remember the name of the book). At one point in the adventure, the …
(Quality Digest: Louisville, KY) -- Real-time 3-D capture and comparison to a CAD model—on a moving part—generated some excitement at the CMSC show when Creaform demonstrated the capabilities of its HandyPROBE 3-D probing system running with Verisurf software.
The HandyPROBE is a wireless…
(Shingo Prize for Operational Excellence: Tualatin, OR) -- The 2009 Western Region Shingo Prize Conference will be held Sept. 29–30 at the Portland Center Stage in Portland, Oregon.
The organizers have chosen a progressive conference format, venue, and city. The aim is to connect attendees with…
(NQF: Washington, DC) -- To continue improving health care quality through measurement and public reporting, the National Quality Forum (NQF) has identified and approved criteria for evaluating composite measures. The majority of the hundreds of NQF-endorsed quality measures focus on a single…
BSI
(BSI: Reston, VA) -- For many companies, the supply chain is their lifeblood and can commonly hold millions of dollars worth of cargo at any given time. With this much value passing through the hands of third parties, it's vital that cargo arrive at its destination safely and on-time.
Attend…
Brittany Vogel
ISO/IEC 17025 is an international standard that consists of general requirements for testing and calibration laboratories. The standard provides accreditation for the procedures carried out by these laboratories, ensuring consumers that the products are safe. It assures customers that a lab is…
Steven Ouellette
Have you ever met people who “do” statistical process control (SPC) only to get some screwy-looking control chart, and then text: OMG I H8 SPC! (If you don’t understand that, ask your nine-year-old child or grandchild.)
Last month we saw how it is not a failure of SPC, but rather an EBKAC (…
American National Standards Institute ANSI
(ANSI: New York) -- To ensure that all stakeholders have ample opportunity to submit candidates for the American National Standards Institute's (ANSI) 2009 Leadership and Service Awards, ANSI has extended the deadline for nominations to Monday, July 27.
The awards are presented annually as a…
(Aven Inc.: Ann Arbor, MI)—Digital microscope users gain all-in-one convenience from the first integrated systems that combine image capture, measurement, annotation, and networking capability without external software or hardware.
The iVue and iScope from the SharpVue division of Aven Inc.…
(Lab Quality Confab: Spicewood, TX) -- Lab Quality Confab is an annual gathering dedicated to advancing the knowledge, skills, and effectiveness of quality management practitioners in diagnostic medicine. Programs, information, and training are designed for every level of manager and all levels of…
NIST
(NIST: Gaithersburg, MD) -- If the shiny new software on your computer or mobile phone runs without crashing, you may have another computer program to thank—a static analyzer. Static analyzers try to find weaknesses in other programs that could be triggered accidentally or exploited by hackers. A…
ASQ
(American Society for Quality: Milwaukee) -- Professionals who missed ASQ’s recent World Conference on Quality and Improvement, May 18–20, in Minneapolis, now have the opportunity to access recordings of the conference proceedings. Available session topics include improved performance, social…
(Agilent Technologies Inc.: Santa Clara, CA) -- Agilent Technologies recently introduced Agilent Functional Verification Service (FVS) for users of Agilent gas chromatographs (GC) or liquid chromatographs (LC) that are seeking or maintaining accreditation under ISO/IEC 17025 or similar quality…
Mettler-Toledo
(Mettler-Toledo Inc.: Columbus, Ohio) -- Marzipan has its origins in the Orient, where it was served at the caliph's table as a special delicacy, and for a long time in Europe, marzipan could only be enjoyed by the elite such as crowned heads, princes, and ladies of court. Today, Niederegger…
