All Features
Marc Le Menestrel
Let’s say a store has been selling large snow shovels for $15. The morning after a major snowstorm, the store raises its price to $20. Is this acceptable?
A large majority of business people in my seminars answer that yes, it is acceptable to raise the price of shovels after a storm. They invoke…
Jeffrey Phillips
Ihave been thinking a lot lately about innovation and how we may have emphasized one component at the expense of another. Here I’m talking about something that should appear obvious—the focus of innovation in building new things. We are constantly reminded that innovation is about building new…
Nikon Metrology Inc.
A recent interview with Tadashi Nakayama, Nikon’s corporate vice president, provides insight into the strategy of the firm’s Industrial Metrology Business Unit, of which he is deputy general manager. In particular, he explained the company’s strategic focus on Quality 4.0, where digital, automated…
Vijay Eswaran
Leadership is not about telling people what to do. A true leader is one who knows how to serve. Servant leadership means different things to different people, but the philosophy closest to my heart, one that I learned at an early age from my father is of “service above self.” I watched him work…
Craig Knight
When I am too hot at work, I like to open a window, retrieve an ice lolly from the kitchen, and kick off my shoes. But for many people, this is not an option. Finding the right temperature can make a big difference to how happy—and productive—we are at work. It can also be the cause of some serious…
Gwendolyn Galsworth
The world of work shares a single basic transaction, used millions of times a day: translating vital information into human behavior. But operationalizing this formula is not that simple. Workplace information can change quickly and often—schedules, customer requirements, engineering specifications…
Dirk Dusharme
If asked whether you guard your company’s secrets, most of us would say, “Well, of course I do.” But I’m guessing that if you are a remote worker, or do any work while on the road, you are blithely handing out company secrets and don’t even know it. If nothing bad has happened yet, it’s only…
Tara García Mathewson
Some of the most celebrated education reform efforts today serve to make instruction more difficult. Personalized learning, project-based learning, mastery-based learning—they all require more work of teachers and more work of students.
But several speakers at the LearnLaunch Across Boundaries…
Jane Stull
As companies seek to gain efficiencies in the workplace, provide choice for employees, and attract and retain talent, strategies involving agile working and free-address have gained traction. When our Gensler La Crosse office relocated last year, we leveraged the opportunity to support an agile…
Thomas R. Cutler
Although automation has been successful in replacing repetitive, simple tasks, the human workforce still plays a critical role in manufacturing. Even the most sophisticated and automated manufacturing operations rely on human operators to configure, run, and properly maintain production equipment…
Sean Gordon
Employees want to feel like they’re given the opportunity to be properly assessed in their work by being trained to their full potential. Managers are responsible for overseeing the growth of the company by way of employee growth, but often are tasked to the brim or constantly shifting between…
Aiman Sakr
Does your organization benefit from lessons learned? Does it learn from previous quality issues? A vast amount of learning takes place every day in every manufacturing facility. Do global manufacturing companies share experiences gained from resolving quality issues between overseas plants? And…
Chris Jones, Jake Herway
Studies show that decisions made during the first few months of a CEO’s tenure are disproportionately important in determining his success. However, several issues—unique to CEOs and often overlooked—complicate or even cloud good decision making.
First, new CEOs often spread themselves thin in an…
Rick Barker
Return on investment (ROI) is the subject of many discussions about ergonomics, and rightfully so. Musculoskeletal disorders are an expensive and preventable workplace injury, with total costs averaging nearly $30,000 per case, according to data from the Occupational Safety and Health…
Douglas C. Fair
A few months back, I was reading a really good article from The Wall Street Journal, titled “Stop Using Excel, Finance Chiefs Tell Staffs.” Even though it was geared toward accounting and corporate operations, the message of the article struck home: Excel shouldn’t be used as an enterprisewide…
Soyini Coke
In more than 130 interviews with high-performing CEOs, across a wide variety of industries, culture was almost universally cited as the single most important factor contributing to company success.
Why is culture so important? Because culture drives how employees feel about working at your company…
Dirk Dusharme
In our July 6, 2018, episode of QDL, we discuss distributed manufacturing, and distributed management.
“Brother Moonshine, Sister Solution”
If want to spur innovation, try moonshine.
“3D Printing Finds a Custom Foothold in Manufacturing”
3D printing is leading to some pretty interesting…
J. B. Silvers, Mark Votruba
The new healthcare venture formed by Amazon, Berkshire Hathaway, and JPMorgan Chase announced June 20, 2018, that Harvard professor and well-known author Atul Gawande would be the company’s CEO. The idea for the new company is to innovate by cutting costs from the healthcare system, starting with…
Stephen Salata
It’s an open secret that many automotive and aerospace manufacturers have unacceptably high defects and costs. And where defects are on the rise, quality costs aren’t far behind.
Even one defect could mean recalling an entire batch, a problem that can cost thousands of dollars per minute if it…
Amanda Hunt
Tensile testing of materials is critical to a wide array of industries, which means preparing specimens for testing is equally important. If a specimen is not prepared correctly, the test results will be inaccurate; this is costly if a material fails a test that it should have passed, and…
Jennifer Sillars
Policies define expectations and boundaries for behavior, but these expectations frequently go unmet.
There are three major triggers for new policy creation or policy amendment: • An adverse event highlights an operational risk that is not effectively controlled. A policy is required to address…
Dirk Dusharme
In our June 29, 2018, episode of QDL, we discuss AR, VR, and innovation.
“Experience Augmented Reality Gauging With Marposs at IMTS 2018”
Augmented reality and virtual reality are fast becoming a part of test and assembly.
“Three Teams Named Grand-Prize Winners at ASME Innovation Showcase (ISHOW…
Taran March @ Quality Digest
We are here, and it is now. Further than that, all human knowledge is moonshine. —H. L. Mencken
I ran across the term “moonshine shop” while reading about a kaizen blitz at Ontario-based communications firm Cogeco. “Brad, [Cogeco’s] maintenance leader, coordinates all projects relating to modifying…
Adam Hickman, Ryan Pendell
By nearly every measure, the workplace is rapidly evolving. But this new fluid workplace isn’t just about the work environment. Workplaces are increasingly project-based, and employees today are attracted to interesting problems and meaningful work, not just a job title.
Compared to decades past,…
Annette Franz
‘Imagine for a second that you’re a human.... ” Yikes! Now there’s a crazy statement to make during a customer experience design session. However, more companies need to start thinking this way.
Sadly, there is no shortage of stories about customers being treated badly, even inhumanely. The one…