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Can you imagine a future where the question, “Did you bring a copy of your test results?” becomes entirely unnecessary? That could happen, but the methods that most healthcare providers use to exchange healthcare information are little different than they were 5,000 years ago, when physicians…
We’re almost done with another great IMTS, and we had a ball seeing old friends and meeting new ones while bringing you all the action right here on QDL. In this, our final episode from Chicago, we talked about the nature of the customer journey and how to motivate your team. Plus we had an in-…
‘How is it that in the middle of a relatively small town of about 125,000 people in Minnesota, you’ve got the No. 1-rated healthcare system probably in the world?”
The question was put to Jeffrey Bolton—the Mayo Clinic’s chief administrative officer—by Larry Jameson, executive vice president of…
The Dental Trade Alliance learned from its members in February 2018 that the Canadian Health Ministry (“Health Canada”) had contacted the Standards Council of Canada (SCC) and the British Standards Institution (BSI). Health Canada had ordered these certification bodies to stop issuing ISO 13485…
With more than 110,000 expected attendees, IMTS is Chicago’s hottest suburb this week. (I like to refer to it as “Manufactureville.”) Here’s what we covered during our second show of the week, from the booth of today’s sponsor, Q-Mark Manufacturing:
“Tapping Your Employee’s Knowledge”
It’s no…
Do you know the one thing you can do to light the fire of motivation, energy, creativity, and self-propelled action in your employees?
The discovery of gold in Northern California lit off a tidal wave of prospectors, who came by the thousands to find their share of wealth. A very small number…
We arrived in Chicago over the weekend to luxuriously appointed accommodations and much fanfare (that’s how it is when you’re the cast and crew of the No. 1 talk show in the quality industry). In our first episodes of Quality Digest Live from the floor of IMTS 2018, we were truly given the red-…
(CRC Press: Boca Raton, FL) -- In the book, Health Care in the Next Curve (CRC Press, 2018), author John Abendshien takes an objective and sometimes scathing look at the current industry structure: a silo-driven culture and entrenchment that is driven by self-interest, as well as the complicity of…
In “Data Snooping Part 1” (Quality Digest, Aug. 6, 2018) we discovered the basis for the first caveat of data snooping. Here we discover three additional caveats of data snooping.
Last month we discovered:
Here we will use the data set from Part One to illustrate three additional caveats. The…
Mary Parker Follett, a pioneering business consultant, was asked to help a troubled window shade company. The company’s thinking was narrow and limited. When asked to define their business, they said, “We produce window shades.”
She asked them “What business are you really in from your customer’s…
In February 1990, W. Edwards Deming traveled to Western Connecticut State University (WCSU) in Danbury, Connecticut, to deliver three lectures: an afternoon session with students, immediately followed by one with faculty and staff of the business school, followed by an evening lecture open to the…
IMTS is almost here, so we previewed the show, considered an important industry-academia partnership within manufacturing, and asked serious questions about the nature of motivation. Let’s take a look:
IMTS Preview
Dirk, I, and much of the Quality Digest Live crew will be in Chicago next week for…
This week’s show contained a range of fun and interesting content from some of our favorite corners of the world of quality. Here’s what we covered:
“More Unidentified Museum Objects”
The National Institute of Standards and Technology has a wealth of crazy old artifacts from measurement days of…
(CBI UBM: Burlington, MA) -- IVT Network, the trusted source for life sciences validation and compliance knowledge, is featuring its flagship event, the 24th Annual Validation Week Oct. 22–24, 2018, in San Diego. Melanie Demakis, IVT’s senior conference producer, recently worked with Connie Hetzler…
If you want to keep stretching and improving, you’d better get comfortable with the discomfort of change. People have been saying that for decades, yet each time we successfully adjust to new business developments—or personal developments, for that matter—what’s the first thing we tend to want to…
During the past decade, advances in understanding of cancer biology have led to the development of targeted treatments that are more effective than the chemotherapies of the past century. These therapies are demonstrating response rates large in magnitude or response durations prolonged in early…
T
he federal government just made it a lot easier to form an employee-owned business.
Employee stock ownership plans (ESOPs), created in 1956, by the late political economist Louis O. Kelso, are currently the most common way to do this because it gives regular workers a way to buy companies, and…
T
he federal government just made it a lot easier to form an employee-owned business.
Employee stock ownership plans (ESOPs), created in 1956, by the late political economist Louis O. Kelso, are currently the most common way to do this because it gives regular workers a way to buy companies, and…
The way we traditionally define what it means to be brave can be our greatest obstacle. Simply shifting our focus can be the gateway to powerful results.
“Change management” is a business term relating to initiating change within an organization. This could include anything from a change in work…
When it comes to manufacturing, details are crucial. Every part of your product design is meticulously strategized, and quality control is integrated through the entire manufacturing process to guarantee the final product is exactly how it was intended. When the details are so vital, you don’t want…
A novel encryption method devised by MIT researchers secures data used in online neural networks, without dramatically slowing their runtimes. This approach holds promise for using cloud-based neural networks for medical-image analysis and other applications that use sensitive data.
Outsourcing…
What are you intrinsically motivated to do? Isn’t it wonderful? You don’t need a good reason or reward to do what you are doing when you’re intrinsically motivated. You are in a state of flow where time flies, and you have no idea where it went. “In the zone,” you generate positive energy and…
Technological innovations on all fronts are evolving quickly and are developed, manufactured, and sold worldwide in aerospace, medical device, communications, automotive, and many other industry segments. It’s hard to keep up with these breakthroughs because they are growing exponentially. But…
‘We’ve got this,” you say to yourself. “Our organization has a robust compliance program. We can point to myriad ways that we have adhered to all the expected requirements. We’ve dedicated ample resources, and we have implemented a host of internal controls and program initiatives. If we ever have…
Alan Colquitt is a student of the ways people act in the workplace. In a corporate career that spanned more than 30 years, the industrial-organizational psychologist advised senior managers and human resources departments about how to manage talent—always striving to “fight the good fight,” he says…