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When you think of the phrase “inside-out” relative to the customer experience, you probably cringe. This is not a phrase that customer experience professionals take lightly.
“Inside-out” means companies focus on processes that are designed and implemented based on internal thinking and intuition…
Color is our perception of reflected light across the visible spectrum. When light hits an object, it absorbs some rays and reflects others. The color of light that reflects back into our eyes is the color we perceive. The more light an object absorbs, the darker it appears.
With black, very…
According to Harvard Business Review, less than half of employees say their organization exhibits a culture of quality. And while the benefits of a quality culture are huge—think hundreds of millions in savings—getting there doesn’t happen overnight.
Instead, it requires sustainable habits that…
It’s quite frustrating to be not heard when you speak up, and unfortunately, it’s more common than you might think.
Speaking up in a group setting is one of the biggest challenges many people face. You have some valuable information and opinions to share, but no one listens to you. It can be hard…
(Wiley: Hoboken, NJ) -- It All Matters (Wiley, 2017) presents a framework for the rest of your life. What are those dreams you would only dare to dream if there was no possibility of failure? How can you live a life of real intention and purpose instead of duty and obligation? This book answers…
Our Nov. 17, 2017, episode of QDL looked at factories controlled by large-volume 3D metrology, the value (or not) of four-year degrees, and creepy Christmas.
“Developing the Light-Controlled Factory”
A UK development project directed by the University of Bath and supported by University College…
During the early 1990s, I was president of the Twin Cities Deming Forum. I had a wonderful board to work with, one of whom was Doug Augustine, our self-appointed provocateur. Doug was a 71-year-old retired Lutheran minister, and we all loved him because he always pulled us right back to earth with…
Author and business-innovation expert Melissa Kennedy recently completed a feat that would make many shudder: She gave 29 business presentations in a period of 30 days. Whew! That’s a monumental challenge, but as you might guess, one that yielded phenomenal results.
Business leaders are often…
Hackers around the world are attacking targets as diverse as North Dakota’s state government, the Ukrainian postal service, and a hospital in Jakarta, Indonesia. Unfortunately, many governments—in the developing world, and even cash-strapped states and local communities in the United States—lack…
(Chemcoaters: Gary, IN) -- Chemcoaters Inc., a coil coater and manufacturer of proprietary coating chemistries, has recently introduced InterCoat ChemGuard, corrosion protection for galvanized steel.
InterCoat ChemGuard uses a new type of coating technology that utilizes covalent bonds and…
If I said I can’t stand Christmas, would you stop reading? If I said I love Jesus—who taught unity and forgiveness—would you stop reading? If I said I can’t stand Christmas, but I do love Jesus at the same time, would you think I’m crazy?
I wouldn’t normally bring up the subject of Christmas, but…
As technology rapidly advances, its uses are benefiting nearly every industry, and the world of art is no exception. Brad McConnell, a mechanical design instructor at John T. Blong Technology Center in Davenport, Iowa (Eastern Iowa Community College), wanted to expand the types of projects offered…
During the past year, I stopped responding to customer surveys, providing user feedback or, mostly, contributing product reviews. Sometimes I feel obligated—even eager—to provide this information. Who doesn’t like being asked his opinion? But, in researching media technologies as an anthropologist…
(HexagonMI: North Kingstown, RI) -- Hexagon AB, a leading global provider of information technologies that drive productivity and quality across geospatial and industrial enterprise applications, today announced the acquisition of assets from Kronion GmbH and their transfer to Hexagon Manufacturing…
The light-controlled factory (LCF) is a UK development project running for five years, from July 2013 to July 2018. It is directed by the University of Bath and supported by University College London (UCL) and Loughborough University. This ambitious project aims to demonstrate a “ubiquitous” seven…
(API Services: Newport News, VA) -- Automated Precision–Services Division (API Services), a company specializing in three-dimensional measurements and high-value metrology solutions, announces that it has been awarded accreditation to ISO/IEC 17025:2005 and ANSI/NCSL Z540-1-1994, awarded by the…
(Creaform: Levis, QC) -- Creaform, a worldwide leader in portable and highly accurate 3D measurement solutions, recently announced that it won the 2017 Good Design Award in Japan for its optical CMM solution and 3D scanners, which include MetraSCAN 3D, HandyPROBE Next, and C-Track.
The Good…
(Perceptron: Plymouth, MI) -- Perceptron Inc. (NASDAQ:PRCP), a leading global provider of 3D automated metrology solutions and coordinate measuring machines, today announced its latest 3D scanning sensor family, Helix evo, for in-line and near-line applications.
Helix evo takes scanning to the…
(FARO: Lake Mary, FL) -- FARO (NASDAQ: FARO), the world’s most trusted source for 3D measurement and imaging solutions for factory metrology, construction BIM/CIM, product design, public safety forensics, and 3D solutions applications, announces the availability of the FARO Visual Inspect product…
Paving the way for transforming the world’s measurement system, an international task force has determined updated values for four fundamental constants of nature. The updated values comprise the last scientific piece of the puzzle for redefining the modern metric system, known as the…
It starts with passion. Each year, my company, ECM Global Measurement Solutions, is invited to participate in an ever-increasing number of events, which introduces students and our future workforce to opportunities in the fields of science, technology, engineering, and math (STEM). These range…
Ortho Baltic, a manufacturer of patient-specific medical implants, recently invested in additive manufacturing (AM) and computed tomography (CT) inspection technology. It is vital for such components to be of outstanding quality, therefore an assured quality control system is integral to the…
This interview was first published just days after the announced acquisition of RXBAR by Kellogg’s for $600 million. It’s illustrative of the awesome potential created when good products, good people, and unmet demand collide.
Peter Rahal, co-founder and CEO of RXBAR, started the company with his…
Sponsored Content
Headquartered in Algona, Washington, Dynacraft is a diversified global manufacturer of PACCAR medium and heavy-duty truck parts sold under the Kenworth, Peterbilt, and DAF nameplates. For more than 40 years, Dynacraft has provided the company’s truck manufacturing divisions and…
You have defined what you want as an outcome of the change program; you have looked at how to understand your financial statements and how to use them to assess options. You have looked at the obstacles that lay in your path. Now we are going to start to look at your business, specifically.
Why…
