As part of QD’s 40th anniversary hoopla, we wanted to hear from those in the quality field. Tribal knowledge is real and valuable. What you’ve learned as a quality professional can help others starting out in the field. Here are words of wisdom from readers respresenting a diverse array of industries.

“Whatever you get exposed to, do it right the first time. Preparation is key. Being preventive is way cheaper than corrections. Take your time. If there is a stomach discomfort for whatever information you are getting, pay attention to it because most likely there is an issue to iron out.”
—Alicia Scott, service quality manager, ABB ELPC

“1. Be teachable and trainable: Don’t be a know it all but strive to be a ‘learns a lot.’
2. It’s acceptable to find yourself in a place where you don’t know about an issue, but there is no reason to not know a second time (especially about the same issue, and this ties in with No. 1).
3. You will make mistakes. You are human. However, have the integrity to admit the mistake and accept the consequences.
4. In improving the processes, don’t forget to spend some time, energy, and effort on yourself. (This links with No. 3 somewhat).”
—James Fenton, quality lead, Dark Threat Fabrication

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