The balanced scorecard is a commonly used vehicle that is to align organizational-chart work efforts to executive-determined strategies and goals. With this approach, strategic planning could be considered as step one in this overall business-management-system process.
Consider now the true needs of a business. For success, it is important that organizations move toward achievement of the three Rs of business—everyone doing the right things, doing them right, and at the right time. However, is a strategic approach an effective methodology for achievement of this three-Rs objective? Could there be a better means to address the economic challenges of the day through the implementation of an enhanced business-management system?
When answering the first question, consider issues resulting from a traditional approach:
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Balanced Scorecard
We have never found the balanced scorecard to be either helpful or useful. Command and control management with top-down metrics miss great opportunity for improvement AND add to the burgeoning waste of measures that are worthless. As long as companies continue down this path, improvement is far from the important customer-centric measures.
We find working with service organizations that understanding customer purpose and designing against customer demand offers the biggest lever for improvement. This requires different and (our opinion) better thinking.
Tripp Babbitt
www.newsystemsthinking.com
Forrest Breyfogle on Balanced Scorecard
I agree with Tripp Babbit.
I think this article by Forrest Breyfogle is both confusing and misleading.
Alan
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