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It’s two days before the quality audit, and as the Texans say, “This isn’t my first rodeo.” My team has done an outstanding job to help me and the production team prepare. I’m at my desk looking over the auditor’s schedule and audit scope, and finalizing in my head the conversations I’ll have to reassure each production manager across the different departments.
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There are three light knocks at my open door, a signal that an uneasy soul is about to enter my office. Having an open-door policy means I rarely hear a knock, let alone three. I guess the audit schedule will have to come second for the next few minutes. I look up to see the door frame filled with the sizeable bulk of one of the production supervisors. He does cast a big shadow due to his massive height, and he is as broad as he is tall.
“Hey Iain, a very good evening to you,” I say. “Are you here to ask me what the colors of my socks are?” It’s a little joke between us; he gets a giggle from finding out which colorful and humorous punk socks I’m wearing that day.
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Comments
Clean Vs Tidy...... Importance of a defined process
Duplicated comment in error, now removed
Clean Vs Tidy...... Importance of a defined process
Paul
Great article my friend.
As is my nature and no doubt your expectation of me.....I have a question; You mention that the child is asked if the room is "clean" and you discover the contents of Jurassic Park all over the floor and so determine that the room is not "clean". How about if we look at this from a different angle and consider 2 factors; "clean" and "tidy". Based on the evidence presented to you, it is obvious something is wrong with the room but can you categorically say thats its not "clean" based on the fact that its not "tidy"?
These elements are not necessarily always in direct correlation with one another and so it may be that they need to be looked at independently, unless of course the process of "cleaning & tidying" determines that the room is cleaned only when the tidying phase is complete....... but thats a whole different discussion......
Chris
Very good article. I'm
Very good article. I'm passing this on to fellow employees who still seem to be in the dark about what an audit actually is. This article does scream for a Part 2 though. "What the heck ISN'T an audit?". Paul - To give you a push in this area.....
An audit is not a class, be it elementary school, high school, or college. You can't PASS an audit, as it is not a pass or fail event. That being said, like being in school, it should be used as a learning event.
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