Permit me to take a break from all things quality- and customer service-oriented and talk about what’s really important.

Baseball.

That’s right; I feel the need to respond to the “perfect game” controversy from a Detroiter’s point of view. We in the Motor City regularly get criticized and chastised for our winless football team, our crime stats, our unemployment, our jailed mayor, our failing schools, and our two bailed-out automotive companies. Now, as a result of the way Tiger pitcher Armando Galarraga and manager Jim Leyland handled the botched perfect-game call on June 3, we are suddenly a “class act,” according to the media. Actually, what with the problems in our city we have learned to become good losers, so it was not difficult for us to accept the bad call.

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