All Features
Grant Ramaley
I have written previously about the Medical Device Single Audit Program (MDSAP) created by the International Medical Device Regulators Forum (IMDRF). MDSAP is viewed as a single audit covering the United States, Canada, Brazil, Australia, and Japan. The intent was to establish one medical-device…
Annette Franz
When you think of the phrase “inside-out” relative to the customer experience, you probably cringe. This is not a phrase that customer experience professionals take lightly.
“Inside-out” means companies focus on processes that are designed and implemented based on internal thinking and intuition…
Michael Huda
Color is our perception of reflected light across the visible spectrum. When light hits an object, it absorbs some rays and reflects others. The color of light that reflects back into our eyes is the color we perceive. The more light an object absorbs, the darker it appears.
With black, very…
Eric Stoop
According to Harvard Business Review, less than half of employees say their organization exhibits a culture of quality. And while the benefits of a quality culture are huge—think hundreds of millions in savings—getting there doesn’t happen overnight.
Instead, it requires sustainable habits that…
Jesse Lyn Stoner
It’s quite frustrating to be not heard when you speak up, and unfortunately, it’s more common than you might think.
Speaking up in a group setting is one of the biggest challenges many people face. You have some valuable information and opinions to share, but no one listens to you. It can be hard…
Dirk Dusharme @ Quality Digest
Our Nov. 17, 2017, episode of QDL looked at factories controlled by large-volume 3D metrology, the value (or not) of four-year degrees, and creepy Christmas.
“Developing the Light-Controlled Factory”
A UK development project directed by the University of Bath and supported by University College…
Davis Balestracci
During the early 1990s, I was president of the Twin Cities Deming Forum. I had a wonderful board to work with, one of whom was Doug Augustine, our self-appointed provocateur. Doug was a 71-year-old retired Lutheran minister, and we all loved him because he always pulled us right back to earth with…
Stephanie Scotti
Author and business-innovation expert Melissa Kennedy recently completed a feat that would make many shudder: She gave 29 business presentations in a period of 30 days. Whew! That’s a monumental challenge, but as you might guess, one that yielded phenomenal results.
Business leaders are often…
Scott Shackelford
Hackers around the world are attacking targets as diverse as North Dakota’s state government, the Ukrainian postal service, and a hospital in Jakarta, Indonesia. Unfortunately, many governments—in the developing world, and even cash-strapped states and local communities in the United States—lack…
Ryan E. Day
If I said I can’t stand Christmas, would you stop reading? If I said I love Jesus—who taught unity and forgiveness—would you stop reading? If I said I can’t stand Christmas, but I do love Jesus at the same time, would you think I’m crazy?
I wouldn’t normally bring up the subject of Christmas, but…
Dean Solberg
As technology rapidly advances, its uses are benefiting nearly every industry, and the world of art is no exception. Brad McConnell, a mechanical design instructor at John T. Blong Technology Center in Davenport, Iowa (Eastern Iowa Community College), wanted to expand the types of projects offered…
Jordan Kraemer
During the past year, I stopped responding to customer surveys, providing user feedback or, mostly, contributing product reviews. Sometimes I feel obligated—even eager—to provide this information. Who doesn’t like being asked his opinion? But, in researching media technologies as an anthropologist…
Elliot Begoun
This interview was first published just days after the announced acquisition of RXBAR by Kellogg’s for $600 million. It’s illustrative of the awesome potential created when good products, good people, and unmet demand collide.
Peter Rahal, co-founder and CEO of RXBAR, started the company with his…
Ryan E. Day
Sponsored Content
Headquartered in Algona, Washington, Dynacraft is a diversified global manufacturer of PACCAR medium and heavy-duty truck parts sold under the Kenworth, Peterbilt, and DAF nameplates. For more than 40 years, Dynacraft has provided the company’s truck manufacturing divisions and…
Jason Furness
You have defined what you want as an outcome of the change program; you have looked at how to understand your financial statements and how to use them to assess options. You have looked at the obstacles that lay in your path. Now we are going to start to look at your business, specifically.
Why…
Mike Richman
QDL co-host Dirk Dusharme was on vacation for our Nov. 10, 2017, episode, but we ably covered for his absence with some thought-provoking stories and great guests. Let’s take a look:
“What Really Causes Workplace Stress” A multidisciplinary team of researchers at the University of Southern…
Chip Bell
Variation and defects. They are the bane of all manufacturing companies. They signal an absence of efficiency, a neglect of productivity, and a total disregard for cost effectiveness. Who is seen as the rescuing knight in shining armor? Sir Six Sigma!
Fundamentally, Six Sigma (always capitalized,…
Fred Schenkelberg
The term “Weibull” in some ways has become a synonym for reliability. Weibull analysis = life data (or reliability) analysis. The Weibull distribution has the capability to describe a changing failure rate, which is lacking when using just mean time between failures (MTBF). Yet, is it suitable to…
Kevin McCardle, Ilia Tsetlin, Robert Winkler
Academics and corporate innovators both spend their workdays pursuing breakthroughs that may never materialize. Venturing into unknown territory carries fairly high potential rewards, but also a fairly high risk of failure.
When working on a research project, it can be difficult to decide when to…
ICEE
Reflecting a greater focus on achieving organizational success through people, the first certification program for ISO 10018, “Quality management—Guidelines on people involvement and competence” is now available for organizations committed to quality people management. This standard was created in…
Jeremy Straub
Some people are afraid that heavily armed artificially intelligent robots might take over the world, enslaving humanity—or perhaps exterminating us. These people, including tech-industry billionaire Elon Musk and eminent physicist Stephen Hawking, say artificial intelligence technology needs to be…
Knowledge at Wharton
As the essayist E.B. White once wrote, “Luck is not something you can mention in the presence of self-made men.” Some people are of course quick to acknowledge the good fortune they’ve enjoyed along their paths to the top. But White was surely correct that such people are in the minority. More…
Kevin Meyer
Changing an organization’s structure seems to be the common knee-jerk response to internal issues. My prior company embarked on a reorganization to eliminate arbitrary site- and function-based structures so that we could align around corporatewide value creation processes.
During the…
Brandon McFadden
The food labeling craze coupled with banner headlines about the dangers of gluten, genetically modified organisms (GMOs), and hormones are leading to increasingly absurd results.
For example, you can now buy “premium” water that’s not only free of GMOs and gluten but certified kosher and organic…
Gene Morrison
Never-before-seen growth has turned the aviation, space, and defense industries into lucrative markets. Demand for increased efficiency, security, quality, and durability has taken off in recent years, resulting in high margins and operating profits. With exponential growth potential and a long-…
