All Features
Ryan E. Day
Last month I, along with millions of other people around the world, celebrated Easter. For myself, a religious observance, for others a celebration of seasonal renewal. I think for most people, Easter is a time that elicits reflection on what matters most in the world. The state of the global…
Carly Barry
A few years ago I wrote about the difficulties that can ensue when you’re trying to get started on a lean Six Sigma or quality improvement initiative. What can be especially difficult is having many potential projects and you aren’t sure which one will give the most bang for your buck.
When it…
Dave K. Banerjea and Gary Phillips
MSA, the often-used abbreviation for measurement system analysis, refers to the use of analysis to predict the statistical properties of measurement systems. In the realm of calibration management, this analysis can apply to gauges and other measurement equipment, calibration procedures, or other…
Matthew E. May
Your grand strategy seems airtight on paper. You’ve arrived at a winning aspiration. You’ve homed in on an open and attractive segment in which to play. You've identified the competitive advantages that will enable you to win in your chosen spaces. You’ve got the capabilities and systems to…
Mark R. Hamel
What do bus schedules have to do with a lean management system? Quite a bit, even though, obviously, the notion of a bus schedule is more metaphor (or is that analogy?) than reality.
Effective lean management systems are largely constituted by “mechanics” and lean leadership behaviors. The…
Umberto Tunesi
Next year will mark the 70th anniversary of the general public’s exposure—via the very unfortunate atomic bombing of Hiroshima—to relativity theories. This year, perhaps, global carriers and forwarding companies will have realized that logistics is much more than simply moving merchandise from one…
MIT News
Designer and architect Skylar Tibbits was constructing a massive museum installation with thousands of pieces when he had an epiphany. “Imagine yourself facing months on end assembling this thing, thinking there’s got to be a better way,” he says. “With all this information that was used to design…
Taran March @ Quality Digest
Football is one of life’s mysteries for me. Despite a lifetime of passing television screens where blockish humanoids coalesce and separate against a green background, I can’t get past my shallow impression of huddle and muddle.
However, this has given me at least a rudimentary understanding of…
David Fenn
When listening to people new to ISO 9001, one of the main stumbling blocks preventing them from starting is the belief that they simply don’t have the time. With so much on their plates, they argue, how could they possibly take on something as fundamental as ISO 9001?
At such times I like to…
Bruce Hamilton
For many years I worked for a manufacturer of pressure and temperature switches, a small company with a very big product selection. In our product catalog there were roughly three dozen distinct product families with hundreds of standard products, each available with thousands of optional…
Mike Figliuolo
A leader’s daily decision checklist is daunting: From hiring or firing to major business changes, every judgment call carries with it some level of risk. A bad choice could result in a toxic hire or a new product launch that crashes and burns. Perhaps more frightening, one poor decision could scar…
Davis Balestracci
In my column, “The Universal Process Flowchart × Four,” I challenged you to look at the everyday use of data as a huge source of hidden waste. I suggested looking at a sample of any routine meeting’s raw data and asking eight questions, the last of which could be the most important of all: Does a…
The QA Pharm
You would think that the corrective and preventive action (CAPA) system would be a business enabler—a disciplined approach to permanently resolving problems once and for all. Unfortunately, the way most CAPA systems are designed and used, it is more of a stumbling block. The system gets so chock…
Tom Kadala
When you need an address, definition, or information about anything on Earth, friends will tell you to “Google it.” However, what if your smart device or robot needs to look something up? As part of the Internet of Things, it may well have to. For them, “googling” may help narrow some choices, but…
Larry Goldman
I’ve entered a phase I think of as “app fatigue.” I now use my smart phone mainly as, well, a phone. Sure, I take advantage of the handy tools like messaging, maps, Internet, weather, music, and LinkedIn, but I can’t recall the last time I crawled around iTunes looking for some new time-saving or…
FDA
Have you sometimes wondered if that “wild caught” salmon actually came from an aqua farm? Or if the “U.S. catfish” in the display case might have been born and raised in Vietnam? Is that “red snapper” actually red snapper and worth the premium price?
Scientists at the U.S. Food and Drug…
MIT News
According to a 2013 United Nations report 2 to 5 percent of all international trade involves counterfeit goods. These illicit products—which include electronics, automotive and aircraft parts, pharmaceuticals, and food—can pose safety risks and cost governments and private companies hundreds of…
Dan North
Once upon a time there was a restaurant. It was a good restaurant with a good reputation. It served quality food at a reasonable price. The service was excellent, and it became very popular.
One day a group of diners came to the restaurant and started ordering food. Dish after dish they ordered,…
Teresa Tarwater
When the topic of standard operating procedures (SOPs) comes up, most people immediately fall into one of two camps: lovers and haters. For every quality manager, auditor, process consultant, training director, and COO who views clear SOPs as the bedrock of efficiency and organizational success,…
Paul Naysmith
It was yesterday, a glorious sunny distraction of a day, and while alternately admiring the world outside my window and reading the latest issue of CQI’s Quality World, I came across a plea for help. In the letters section, a reader implored the editor to “help the large number of service…
Matthew E. May
Everyone, in any endeavor, gets stuck at some point. All of a sudden, or so it seems, things aren’t going right. Or even going anywhere.
Writers get writer’s block. Athletes suffer from losing streaks. Running a business is no different; what was working well yesterday isn’t working today. You…
MIT News
With the advent of “inherently safe” robots, industrial designers are changing their ideas about the factory of the future. Robots such as ABB's Frida and the Baxter robot from MIT spinoff Rethink Robotics are working “elbow to elbow with people,” says Julie Shah, an assistant professor in MIT’s…
Jack Dunigan
The expectation that leadership can be a singular role is unrealistic. We wear a lot of hats. We manage, we motivate, we correct, we monitor, we inspire, we facilitate, we coordinate, we focus, we bark, we growl, we whisper, we articulate, we define, and we execute.
A couple of posts ago I wrote…
Russell Harley
Some people see project management as a roadblock to speedy delivery of critical projects. This is reinforced by the number of processes and documentation that can be involved in a project. After all, when a company is trying to meet market needs or break into trends, the last thing they need is a…
Michelle LaBrosse
“Sometimes your joy is the source of your smile, but sometimes your smile can be the source of your joy.” —Thich Nhat Hanh
My morning was what you could call “less than stellar.” Besides my neighbor’s car alarm going off intermittently throughout the night, I got up to discover my bike lock was…
