All Features
Donald Cohen
The measurement of a component’s surface texture may be described by many texture parameters. The question often arises: How many measurements do I need to make for a given parameter to obtain a particular level of confidence in the result? This article will give some basic guidelines for…
Bill Kalmar
Not a day goes by that we don’t hear about the quality of our nation’s educational system. Test scores are lower. Enrollment in the sciences is not up to expectations. Our students are lagging behind students in other nations. Some schools are crumbling, while others have had their funding reduced…
University of Michigan
The type of sensors that pick up the rhythm of a beating heart in implanted cardiac defibrillators and pacemakers are vulnerable to tampering, according to a new study conducted in controlled laboratory conditions.
Implantable defibrillators monitor the heart for irregular beating and, when…
University at Buffalo
Despite the awareness of workplace bullying and the resistance to it by employers and employees, many workplace bullies achieve high levels of career success, according to a new study from the University at Buffalo (UB) School of Management.
Published in the Journal of Managerial Psychology, the…
Kyle Toppazzini
One of the recurring sentiments I hear from business executives is that lean Six Sigma (LSS) simply takes too long to implement. Without senior management buy-in, implementing it is not only difficult, it’s also nearly impossible. What if there were an easier way that resulted in faster…
Alan Nicol
I write a great deal about the difference between lean, Six Sigma, and kaizen on the production floor and in the office. Despite the fact that many of us have figured out that the same tools can be used in those very different environments with some translation for context, the training in the…
Mike Richman
If you call any of us at Quality Digest today, you are going to go straight to voicemail. That’s because the entire team is taking a day away from our regular work to gather, plan, debate, eat, and strategize during the company retreat. This day—today—we step away from the phones, the emails, the…
Harry Hertz
I always take away gems of wisdom from the Baldrige Program’s annual Quest for Excellence conference. This year was no exception. The gem I will share today comes from Choe Peng Sum, the CEO of Frasers Hospitality Pte. Ltd. in Singapore. He spoke at the international plenary session that we hosted…
Mehul Shah
Most people think quality is all about compliance, but it delivers operational benefits as well. From our research, it is apparent that companies that have taken an integrated, holistic approach to quality with technology such as enterprise quality management software (EQMS) considerably outperform…
James Andrews
T
ake a moment to consider some of the foods we find at the supermarket: eggs, tomatoes, coffee — maybe even chocolate chip peppermint brownie ice cream. Now, try to imagine all the steps and processes that the food went through to get all the way to those shelves.
Although the ice cream likely…
Jack Dunigan
Editor’s note: This continues Jack Dunigan’s series about unsung heroes in the workplace, and the 16 traits they all share.
M y woodshop in the Caribbean used a lot of mahogany. Lots and lots of it. In my business, Dunigan Designs (I sold the business a few years ago, but you can check out the…
Karl Stephan
Somebody was going to do it sooner or later. And we have Cody Wilson, a law student at the University of Texas at Austin, to thank for the fact that, when it was finally done for the first time, the news media learned about it right away. All the same, now that somebody has used a 3D printer to…
Alex Orlov
Some time back, I was working as a Six Sigma Black Belt within the customer service department of a credit card organization. Our processes included responding to customer emails and mail correspondence.
One fine day the general manager of my process called to say we were getting additional…
Jim Frost
In a previous post, I wrote about how the field of statistics is more important now than ever before due to the modern deluge of data. Because you’re reading this, I’ll assume that we’re in agreement that statistics allows you to use data to understand reality. However, I’d also bet that you’re…
American Customer Satisfaction Index ACSI
The annual report on the information industry sector from the American Customer Satisfaction Index (ACSI) shows that customers are happier with telecommunication services and technologies than they were a year ago.
The information sector benchmark—the combined aggregate score for wireless…
Barbara A. Cleary
Bill Kalmar’s column (Working for Free) about internships and the tendency to exploit students’ availability by providing no compensation caused some reflection within my company, PQ Systems, about its own internship program. The company has offered paid internships for more than 20 years, and has…
Robb McIvor
Countdowns are usually reserved for events of significant importance, like the classic T minus 5, 4, 3, 2, 1, 0, ignition, heard so many times from Cape Canaveral. Or a countdown to a momentous occasion like a wedding or a long-awaited product launch.
At the time of this writing, another countdown…
Dawn Bailey
What’s the key to managing and engaging literally a city of employees? The City of Irving, Texas, the 2012 Baldrige Award recipient and municipal role model, may have some ideas.
“Say what you mean and do what you say,” says city manager Tommy Gonzalez. “Your employees need to understand the…
Dirk Dusharme @ Quality Digest
A lot of us have been following the advancements in 3D printing and have noted the variety of materials that can be used to create objects. The most common of these are plastic, nylon, and metal. One of the key expenses of 3D printing, other than the printer, of course, is the cost of the material…
Creaform Inc.
The École Nationale de Voile et des Sports Nautiques (ENVSN) is a sailing and nautical school in the small village of Saint-Pierre-Quiberon, in Brittany, France. Its mission is to provide expertise and high-level development in the fields of research, training, and innovation. The school…
InnovMetric Software
As your flight approaches the airport, the hydraulics sound from landing gear lowering provides reassurance. But as the plane touches down, an unexpected jolt and passengers’ squeals dash your calm. The plane’s forceful impact with the ground has resulted in what’s commonly referred to as a “hard…
FARO
Brilex Industries has established itself as a worldwide source for fabricating, machining, and complete machine assembly. Founded in 1996 by two brothers, Brian and Alex Benyo, Brilex has become known as one of Youngstown, Ohio’s most aggressive and fastest-growing companies. It has become a…
Lean Math With Mark Hamel
Every part every interval, also known as EPEI or EPEx, represents the frequency that different parts are produced or services provided within a fixed repeating schedule. This fixed repeating schedule is often graphically portrayed, for training purposes and as a scheduling visual control, as a…
NIST
Detecting greenhouse gases in the atmosphere could soon become far easier with the help of an innovative technique developed by a team at the National Institute of Standards and Technology (NIST), where scientists have overcome an issue preventing the effective use of lasers to rapidly scan…
Patrick Runkel
Unless you’re 3 years old, you probably can’t have things just the way you want them all the time. You can’t always have peanut butter and ranch dressing on your toast. Or ketchup on your pineapple. Or sugar sprinkles on your peas. But there is one small arena in life over which you can still exert…
