All Features
Eston Martz
When I talk to quality professionals about how they use statistics, one tool they mention again and again is design of experiments, or DOE. I’d never even heard the term before I started getting involved in quality improvement efforts, but now that I’ve learned how it works, I wonder why I didn’t…
MIT News
Today, information overwhelms everyone. But how can people learn to make sense of it? One intensive economics course at MIT is built around doing just that, by getting undergraduate students to produce research papers while working closely with faculty.
Floods of data exist on scores of subjects…
Jim Clifton
Here’s something they’ll probably never teach you in business school: The most consequential decision you make in your job—more important than all the rest—is who you name manager. When you name the right people to manage your company’s
When you name the wrong person manager, nothing fixes that…
Paul Naysmith
Story update 4/3/2013: The author replaced his earlier chart example with an explanation of how to set up an Xbar chart.
Unlike the difficult "third album," the one that is supposed to be a real challenge following the first two musical productions, my third album in the Seven Quality Tools suite…
Margaret A. Hamburg
The deadly outbreak, in October 2012, of fungal meningitis associated with a compounded medication was a horrible tragedy. I’ve asked myself many times if and how it could have been prevented. I speak for everyone at the FDA when I say that our hearts go out to the many victims, including those…
Bruce Piasecki
Here, I share a blueprint of what a well-run team looks like and explain why the power of teams trump the appeal of the rugged individualist.
America loves a fierce individualist. Yes, there is something inspiring about an enterprising loner or an executive of a large corporation blazing a path…
A smart phone that can perform an electrocardiogram (ECG)—measuring the electrical activity of a person’s heart to determine whether he is having a heart attack—is in my opinion an extremely smart phone. That is just one example of how mobile medical applications are transforming healthcare.
As…
Alan Nicol
Are there any of us who haven’t been assigned to the “undead” project? You know, those projects that seem to go on forever without ever possessing the priority or proper resources to finally launch. Or the ones that are constantly redirected or defined so that we never make meaningful progress. Or…
Umberto Tunesi
We were all quietly and happily dozing on the sofa labeled “quality equals conformity to requirements,” when someone in Geneva, quite likely so he could keep pace with his counterpart in Detroit, abruptly awakened us with the continuous, and continual, improvement bell.
Now, maybe this guy just…
Matthew Barsalou
Genichi Taguchi passed away in Tokyo on June 2, 2012, at the age of 88. He started his career by studying textile engineering with the expectation of entering his family’s kimono business, but was drafted into Japan’s Imperial Navy during World War II. He became interested in statistics after the…
Patrick Runkel
Has this happened to you? You organize a brainstorming session to analyze your process. At the kick-off meeting, several people sit with arms crossed, lips pursed, eyes cast downward. Frequently, they’re the ones who’ve worked at the process for
“Here we go again. Wasting time to prove the…
Timothy F. Bednarz
The leader’s role is to create a smooth operating organization without barriers that may inhibit employees from improving their personal productivity. The presence of harassing behaviors and those who would use them against their co-workers destroys any empowerment and organizational cohesiveness…
Jim Benson
Four hours ago, I walked up to a big pad of paper and started mind-mapping the types of interruptions we might face while trying to get our work done. During that time, the following events took place.
While I was working, Tonianne, who was on Skype, wanted to do a microphone test. Then I…
Mike Richman
We created a video honoring the role of the quality manager in today’s organizations, based on Paul Harvey’s timeless tribute to the farmer, which debuted at the 2013 Super Bowl.
Today’s quality professionals hold a special place in the hearts of the Quality Digest team, not only for the support…
Vickie L. Milazzo
The release of Lean In (Knopf, 2013), the new book by Facebook COO Sheryl Sandberg, has grabbed the attention of media and people around conference room tables. Sandberg’s assertion that women in business should “lean in” and make more of an effort to lead has garnered both nods of agreement and…
Jack Dunigan
Motivation is a very personal thing, so when you find it alive and well within a co-worker, it’s in your best interest (and theirs) to do everything you can to keep it vibrant. The challenge with those who would be motivators is they easily disconnect themselves from others’ perspectives.
Being…
Mehul Shah
Q uality management has gone through considerable change in a relatively short period. The transition from paper and manual processes to point solutions was revolutionary in and of itself. Using software to automate processes that were once done by hand has increased efficiency, reduced…
Matthew Littlefield
We’ve established that executives who focus on aligning and then optimizing people, processes, and technology in operational excellence models will position their organizations for success. This is true in quality, manufacturing, energy management, and other critical operational focal points.
For…
Tripp Babbitt
The focus for management and support staff when diagnosing problems with customers is squarely on the front line. Many times the failure is diagnosed with the phrase, “If they would just follow the procedure, none of these problems would ever have happened.” If only resolving customer issues were…
NIST
Researchers at the National Institute of Standards and Technology (NIST) have developed a new microscope able to view and measure an important but elusive property of the nanoscale magnets used in an advanced, experimental form of digital memory. The new instrument already has demonstrated its…
Bob Cramblitt
Throughout history we've seen it: innovation held back by some elemental impediment in the product development pipeline. Computing speed slowed by balky I/O buses or insufficient software. Super-fast trains derailed by tracks that can't handle their speed. Design innovation slowed by red tape and…
Reis Robotics
Reis Robotics has established that it is possible to save plenty of energy even in the energy-intensive die-casting industry without negatively affecting the product. The following article describes how this is done at Pierburg, a tier-one supplier for the German automotive industry.
The Blue…
Kimberly Egan
My boyfriend and I were recently discussing why it is that wine on an airplane tastes so terrible. The only perk these days in many first-class cabins is a free glass of gawdawful wine. Just gawdawful. Why?
It turns out that airline food and wine taste terrible because you are consuming them on…
American Sensor Technologies AST
Selecting the best electrical connection option for a pressure transducer requires some forethought. Given the increase in third-party agency approvals and expanded use of transducers and transmitters in commercial and industrial applications, the available options have grown and made the process…
Marilyn Wheatley
Recently, Minitab News featured an article that talked about how to perform a gauge repeatability and reproducibility (R&R) study with multiple operators and only one part. This prompted many users to contact Minitab’s technical support team with questions about next steps, such as: “What can…
