All Features
National Physical Laboratory
The National Physical Laboratory (NPL), part of the United Kingdom’s National Measurement Office, has developed a new range of 3D standards for verifying freeform coordinate measurement machines (CMMs). The standards allow the verification of portable and fixed noncontact coordinate measuring…
Tripp Babbitt
American management has a long-established industrialized mindset in service industries. The trend started in post-WWII when the problem being solved in manufacturing was how to quickly provide products to a world that could only turn to the United States. This was because the competition (i.e.,…
NIST
Acting U.S. Commerce Secretary Rebecca Blank has named four organizations as recipients of the 2012 Malcolm Baldrige National Quality Award, the nation’s highest honor for performance excellence through innovation, improvement, and visionary leadership. The winners in this, the 25th anniversary…
Creaform Inc.
Cédric Touchette, holder of the Guinness record for fastest speed on a gravity-powered street luge (157.41 kmh/97.81 mph) decided to take up a new challenge: pass the symbolic mark of 100 mph, with no engine. Among the other thrill seekers interested in this challenge was Louis-Étienne Bouchard-…
Barbara A. Cleary
When NASA engineers asked, “Could Mars have once harbored life?” and set out to investigate by launching the Mars Science Laboratory rover, Curiosity, PQ Systems was in the background, not only cheering on their efforts, but also contributing indirectly to the mission through its relationship with…
Umesh Pahwa, Suryakant Bajpaico
It can be tempting for foreign players to look at the operating and marketplace challenges that Australian enterprises face and see only quality problems. It’s a temptation that should be resisted.
We, at Genpact, very quickly learned as much after being invited to help a top 20 Australian company…
Koji Kiribuchi
With the motto, “Improved Operations through Improved Safety,” Delta Q Consultants provides risk assessments, accident investigations, safety consulting, and applied research and development specializing in fire and explosion dynamics for a wide range of clients.
The firm is headquartered in Marco…
There are several programs on the market that provide information to consumers about energy efficiency. However, the ENERGY STAR program, a joint effort of the U.S. Environmental Protection Agency (EPA) and the U.S. Department of Energy (DOE), is likely the best known program.
When consumers see…
Michelle LaBrosse
The definition of invigorate is: To put vitality and vigor back into someone or something. Sounds pretty easy, right?
Where do you find this extra vitality and vigor? How do you determine whether someone or something is lacking vitality and vigor? What exactly is the process for putting vitality…
Todd Patkin
In many organizations, employees go through their days assuming their hard work goes unnoticed by co-workers and, especially, their bosses. Feeling this way, these employees will lose motivation, and productivity will be mediocre at best.
In a very real way, acknowledging employees’ efforts and…
The Un-Comfort Zone With Robert Wilson
During the early 1980s, when I was a young man fresh out of college, I wanted to work in the advertising industry as a writer. I took the traditional approach and sent résumés with my three best writing samples to 80 advertising agencies. The response I got? Zero.
I made several follow-up phone…
Mark R. Hamel
Isee the same cycle in so many places. What cycle? A five-step process for ensuring that ideas fail.
Step 1: Altruistic leaders encourage suggestions and ask associates for their continuous improvement ideas in an attempt to foment some daily kaizen. Step 2: Associates (not all of them), somewhat…
The case study in this article began several years ago with a troubling message delivered by a major customer to a key supplier in the instruments industry. An executive from the instrument supply company, whom I’ll call Steven, summarized the customer’s message.
“I was summoned for a meeting with…
Umberto Tunesi
In times when companies are fighting for every cent, value-adding is a big word. If we answer incorrectly the question posed in this column’s title, we could soon find ourselves fighting like David against Goliath. So we’d better consider our answer carefully—and more to the point, objectively.…
Johns Hopkins University
Computational medicine, a fast-growing method of using computer models and sophisticated software to figure out how disease develops—and how to thwart it—has begun to leap off the drawing board and land in the hands of doctors who treat patients for heart ailments, cancer, and other illnesses.…
Bill Lee
Consider for a moment the annoying, interruptive, often obnoxious nature of traditional marketing. Dinnertime phone calls from strangers in noisy telemarketing centers. Glossy pictures of the latest fashions worn by models who barely look human. Store shelves crowded with a head-spinning array when…
Susan Kelly
I’m a relative newcomer to government work, having joined the Food and Drug Administration (FDA) about 18 months ago after decades of being a journalist. My job is to assign, write, and edit FDA consumer updates, which are news stories posted on www.fda.gov designed to give consumers important…
During the past two to three years, The Center for Excellence in Operations has been developing new, nonlinear approaches to improvement within the transactional improvement space. Nonlinear process improvement is not a replacement for lean Six Sigma and other project management tools. Rather it…
Akhilesh Gulati
Jerry, the president of a company that manufactured precision machine parts, noticed that the business environment had changed dramatically during the past four years. Although his company had done reasonably well in the aerospace industry, customers were taking longer to make buying decisions.…
NIST
In yet another step toward the realization of a practical quantum computer, scientists working at Princeton and the Joint Quantum Institute (JQI) have shown how a major hurdle in transferring information from one quantum bit, or qubit, to another might be overcome. Their so-called “quantum bus”…
Mike Roberts
Enterprise quality management software (EQMS) can play a vital role in both analyzing and reducing the cost of quality. Companies may use EQMS as a platform for cross-functional communication and collaboration, but also for automating, standardizing, and centralizing quality processes. The software…
Bill Kalmar
Well, it’s finally happened. The late-night unsolicited phone calls, the lawn signs, the brochures that clogged our mailboxes, and the interminable television and radio commercials have come to an end. Whether you are mourning or celebrating your voting choices last week, one thing is clear: We…
Pinpoint Laser Systems
Many manufacturing facilities use equipment that contain rollers, idlers, press drums, and web-handling systems, and their alignment has a major effect on their efficacy.
There may be many rollers over which material passes as it proceeds through a specific manufacturing process. For example, in a…
Kyle Cahoon
Integration is a broad term used in quality circles to describe anything from manually merging data output from two different systems, such as material requirements planning (MRP) and statistical process control (SPC), to commanding programmable logic controllers (PLCs) from quality data input.…
Davis Balestracci
Remember the early days of TQM? When I present to healthcare audiences, all I have to do is mention “lab turnaround time” to get a collective groan and smile. That was always one of the initial forays into what was called total quality management (TQM) or continuous quality improvement (CQI).
Most…
