All Features
The Un-Comfort Zone With Robert Wilson
The next hatbox I pulled off the top shelf of the closet nearly tipped me off the ladder. It was the weight that surprised me; it was far too heavy for just a hat. As I regained my balance, I wondered why this one weighed more than the others. I set it on the vanity and started untying the strings…
Paul Naysmith
It’s two days before the quality audit, and as the Texans say, “This isn’t my first rodeo.” My team has done an outstanding job to help me and the production team prepare. I’m at my desk looking over the auditor’s schedule and audit scope, and finalizing in my head the conversations I’ll have to…
Tim Lozier
In part one of this series, we looked at the various challenges associated with supplier quality management, and how these challenges can inhibit an organization while building a system to interact with its supply chain. Now let’s look at the ways technology can help overcome these challenges.…
Quality Transformation With David Schwinn
One of the most important events I remember experiencing years ago as part of my MBA was an introductory conversation I had with J. B. Black, Jr., a dean at Wright State University. One of the things I learned from Black was that a most important part of my forthcoming job as a manager was to “make…
Talion Edwards
Let me start with a confession: I’m an imposter in the metrology community. My background is in the design engineering community—well-meaning folks who don’t quite grasp the complexities of the manufacturing process and the measurement systems that support it.
Measurement people know the…
Ryan E. Day
I wasn’t trying to eavesdrop, but at 36,000 feet inside a Boeing 747, things are pretty cozy, and the guy across the aisle from me wasn’t exactly shy. He was having what sounded like a not so pleasant conversation with a client. It seems he began a transaction based on some assumptions that may not…
Sara Ebright
Have you ever walked through a museum and noticed a sculpture that you just wanted to reach out and touch? Of course you didn’t risk it because the first rule of museums is that you can look, but you don’t touch. But your desire to reach for certain pieces may have been exactly the reaction that…
Mike Roberts
If you're responsible for managing operations, the following scenario won’t be new to you: You have a meeting with the executive team tomorrow, and you are running around to get information on metrics for your presentation. The next day, you’re expected to report on the overall performance of your…
Umberto Tunesi
Those of us who are accustomed to work with standards like ISO/TS 16949 are also accustomed to “hear voices”: the voice of the customer, the voice of the stakeholders, and so on. The only voice we are not accustomed to hear is the voice of quality. Perhaps this should be called the “sounds of…
Harry Hertz
In an earlier column, I focused on innovation as I pondered the growing importance of the topic to U.S. competitiveness and how to heighten attention to the topic in the 2013–2014 Criteria for Performance Excellence. This month, I am focusing on a second topic of growing importance to business and…
Gene Grilli
There has been no shortage of innovations in leak detection design since Uson first developed automated leak testing methods for the U.S. space mission a half century ago and then brought these techniques to various commercial applications. Last year, for example, Uson unveiled a leak tester that…
Mark Graban
When I was a guest on Quality Digest Live, co-host Dirk Dusharme asked me about hesitations that some health care professionals might have about the lean concept of “standardized work.” As you can see in the show’s archived recording, I talked about how the increased standardization of core…
Tim Lozier
In today’s dynamic business environment, the supply chain plays an ever-increasing role in bringing products to market. As businesses continue to evolve and improve efficiencies in the production process, suppliers play an important role in ensuring business objectives are met. The growing global…
Richard Gasset
A
t a recent nondestructive testing (NDT) task group meeting, the topic of human factors came up, and it took me back to my previous position as a Federal Aviation Administration (FAA) repair man. Part of my responsibilities then was to help develop a training manual as a companion to our repair…
William A. Levinson
Two thousand years ago, somebody (like the future Alexander the Great) who wanted to learn from a famous philosopher (like Aristotle) had to visit him in person, or vice versa. Written correspondence was of course possible, but every letter had to be written by hand, and it could take months to…
Mary Beth Edmond, Jonathan Flanders
Editor's note: Part one of this three-part series on patient safety, "Establishing a Patient Safety Culture," offered an overview of the Juran Model for Patient Safety. Part Two takes a closer look at Juran's patient safety curriculum and certification.
It has been 22 years since the Institute of…
ISO
Editor's note: The following interview with ANSI CEO, Joe Bhatia, first appeared in the June 2012 edition of ISO Focus+ magazine and is reproduced with the kind permission of ISO Central Secretariat.
On Sept. 17–22, 2012, the United States will play host to the world’s standardization community as…
James O. Pearson
In retrospect it was easy to see that the strategic planning process for new products was flawed. What began as a simple customer-service escalation due to product quality issues for Strategic Network and Broadband Co. (SNB) exposed a major corporate process problem that affected revenue and…
Donald J. Wheeler
In a class last month I was asked to explain a number that occurs in some measurement system evaluations and which is known as the precision to tolerance ratio (P/T ratio). As I will show in this column, it turns out to be related to the capability ratio.
We will need some notation in what follows…
Matthew E. May
Every day, we are bombarded with messages about how to get things done. We hear a lot less, though, about how to get things right. Most waste in business operations come not from doing the right work inefficiently, but simply doing the wrong work in the first place.
Here are three books that should…
Bill Kalmar
This is the time of year for graduations, weddings, and outdoor musical concerts. And of course, tomorrow many of us will be at a local park, picnic dinners spread out on a blanket beneath the stars waiting for the July 4th fireworks.
Now I realize I will not be endearing myself to all the dog…
Mohan Nair
It’s been a grueling five years with the bailouts, rampant unemployment, declining home values, and rising prices, which have manifested as insecurity, fear, and stress, and for those who are employed—overwork. Employees have been harassed into productivity for so long they’re either running on…
Mark R. Hamel
The question, “Why do you ask?” is typically posed in response to an inquiry that is deemed a bit nosey. It’s actually more of a statement... along the lines of, “Mind your own business!”
But for the purpose of this article, it really is a question—one of, and for, the lean leader’s self-…
Dirk Dusharme @ Quality Digest
Imagine smart tools or robotic delivery systems that instantaneously know where they are on an ever-changing shop floor, a system that could automatically orient a CAD model of an object on the shop floor to the local coordinate system without the use of targets or human intervention. Such tools…
Gallup
Residents in the Pacific, Mountain, and West North Central regions of the United States are the most likely to say they learned something new yesterday and that their supervisor, if they work, acts more like a partner than a boss. Their strong performance in these areas helps these regions rise to…
