All Features
Bruce Hamilton
When I was in production, we used the term “waves” to describe the ebb and flow of work to the factory. Some days there would be very little, and others a big heaping pile. When the waves came, we worked overtime, bumped queues, and sometimes used less experienced workers to fill in gaps. So-called…
Dawn Keller
I love product development and quality engineering. There are days when I can’t believe that I actually get paid to do this. Between you and me, I’d do this work for a lot less money. In fact, even on the days that I hate the particular circumstances of my job, I still love my job. If that makes…
Knowledge at Wharton
Wharton management professor Peter Cappelli’s most recent book, Why Good People Can’t Get Jobs: The Skills Gap and What Companies Can Do About It (Wharton Digital Press, 2012) has inspired a reaction from just about every group with a stake in today’s workforce. Cappelli debunks the oft-repeated…
NIST
In yet another Olympian feat of measurement, researchers at the National Institute of Standards and Technology (NIST) recently calibrated a tape that will be used to measure out the distance of this summer’s Olympic marathon—a distance of 26 miles and 385 yards—to 1 part in 1,000.
Measurement is a…
Davis Balestracci
I am in the midst of teaching an online MBA course in statistical thinking. This is actually my second go-round, and I've heavily revised my inherited materials, which were well-meaning but had some obvious gaps.
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I insisted on using Brian Joiner’s Fourth Generation Management…
The Conference Board
(The Conference Board: New York) -- Americans of all ages and income brackets have the highest job satisfaction levels since the beginning of the Great Recession. However, the majority continue to be unhappy at work, according to a report released by The Conference Board.
The report, based on a…
Paul Naysmith
These days quality professionals have shifted away from actually writing procedures to helping others develop documentation to describe the businesses they are in. Although I live in hope, I still see many poor attempts at “procedures”—or at least failures in their facilitation.
I have a simple…
Timothy F. Bednarz
T eams are created to tackle difficult issues and tough organizational problems. Invariably, the solutions that teams develop result in active transformations that disrupt the status quo and personal agendas—including, sometimes, removing people from their positions of power. Consequently, there is…
Michelle LaBrosse
It has been said, “Teaching is the best form of learning.” When was the last time you put on your teaching hat to help someone else? When you take time to help others, you not only do them a favor but you also improve your own skills in the process of helping them with theirs.
Part of being a good…
Joanna Leigh
To continually improve operations, satisfy customers, and successfully achieve universally recognized accreditations such as the National Aerospace and Defense Contractors Accreditation Program (Nadcap), it is important to have a company culture that is focused on quality.
Too often, the quality…
MIT News
Complex systems inhabit a “gray world” of partial failures: While a system may continue to operate as a whole, bits and pieces inevitably degrade. Over time, these small failures can add up to a single catastrophic failure, incapacitating the system.
“Think about your car,” says Olivier de Weck,…
Miriam Boudreaux
There you are, in the middle of an internal or external audit, and the auditor asks you a question that you are truly not sure about. What do you do?
1. Hit the panic button. 2. Ask the audience for a hint. 3. Phone a friend.
Well, there isn’t a studio audience, and chances are the auditor didn’t…
Umberto Tunesi
I recently met a good friend who works as a junior member of a cabin crew for a well-known airline. I won’t disclose its name or hers for obvious reasons; you’ll see why as you read on.
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Suffice to say that working conditions for flight…
Britt Reid
When it comes to statistical process control (SPC), it’s easy to get lost in the weeds and forget what you are really trying to accomplish. The whole point is to make better products for the customer. To do that, you have to perform the same exact processes over and over across every production…
Ryan E. Day
Edison, Bell, Carver, Ford. Names synonymous with ingenuity and perseverance. These people inspire me to listen to that small voice that guides and goads my intuition. That voice is rarely wrong, but my translation of intuition into action sometimes leads me to bite off a tad more than I can chew.…
Blom
In recent years the demand for high-accuracy laser data within the infrastructure sector has increased. The market has discovered the benefits of using both existing off-the-shelf laser data, and ordering new laser data-capture systems suited for high-accuracy planning, building, and maintenance…
Andrew Sobel
We’ve all experienced moments when we feel at a loss for words and wish we had been able to think of the right thing to say. Regardless of how tough the situation and conversation gets, no interaction is ever completely lost. You can transform tough conversations—and the relationships they affect—…
Earlier this year, Air Academy Associates helped a large multinational client assess its business improvement capabilities. Only 70 percent of the business leaders there believed quality initiatives were sustainable, while 100 percent of those responsible for the improvement believed the company…
Mike Richman
In recent weeks, you have likely heard a lot of chatter about various conventions, conferences, trade shows, and expos. (A rose by any other name....) If you’re sitting there thinking, “Yeah, and you’re one of the chatterboxes,” I’ll respond, “Guilty as charged.” We have frequently discussed trade…
Geomagic
Geomagic, a developer and global provider of 3-D software for capturing, creating, and inspecting digital models of physical objects, has acquired Sensable Technology Inc.’s 3-D design and haptics businesses. Sensable Technology, of Wilmington, Massachusetts, is a leading developer of volumetric…
Kevin Rudy
If you like baseball pitching statistics, then you’ve loved the month of June. On the first of the month, Johan Santana pitched the first no-hitter in Mets history. Then a week later, the Seattle Mariners used six different pitchers to do the same thing, which tied the Major League Baseball record…
Bill Kalmar
Every now and then an unexpected encounter with an unknown person can affect your thought processes and make you rethink your own mortality. Such an incident occurred several weeks ago at a Panera Bread store in Chesterfield, Missouri, a suburb of St. Louis. It was on this day that my grandson,…
Rip Stauffer
I recently closed the doors of my own consulting company on the prairie in Minnesota and headed back into the wild, wacky, wonderful world of larger consulting groups, joining a group in Northern Virginia. One of the consequences of that transition was that I was unable to meet a couple of speaking…
API Services
This past month API Services and New River Kinematics teamed up for a historic preservation project at St. Luke’s Church and Museum in Smithfield, Virginia. Together, they provided a full building scan and collected point cloud data to keep records for the church and its ongoing restoration.
For…
IBM
The Charleston Police Department in South Carolina is working with IBM to assist the city’s more than 400 police officers to more accurately evaluate and forecast crime patterns. The department is using predictive analytics software to better allocate its resources and identify criminal hot spots…
