All Features
MIT News
In recent years, many airplane manufacturers have started building their planes from advanced composite materials, which consist of high-strength fibers such as carbon or glass, embedded in a plastic or metal matrix. Such materials are stronger and more lightweight than aluminum, but they are…
Bill Kalmar
A recent column of mine described how deleting the cheese on a burger resulted in our not receiving a $10 credit. It was an example of a breakdown in customer service. Suffice it to say that contacting corporate management resolved the situation. But the question remains: Why does such a minor…
MIT News
In recent years, many airplane manufacturers have started building their planes from advanced composite materials, which consist of high-strength fibers such as carbon or glass, embedded in a plastic or metal matrix. Such materials are stronger and more lightweight than aluminum, but they are…
Tom Pyzdek
Story update 3/29/2011: We corrected an error in the next to last sentence. "p < 0.05" was changed to "p > 0.05."
One of the exercises I assign to students in my training involves creating two histograms from normally distributed random numbers. The results often look similar to those shown…
Tom Pyzdek
Story update 3/29/2011: We corrected an error in the next to last sentence. "p < 0.05" was changed to "p > 0.05."
One of the exercises I assign to students in my training involves creating two histograms from normally distributed random numbers. The results often look similar to those shown…
Johns Hopkins University
(JHU: Baltimore, MD) -- The International Labour Organization (ILO) and the Johns Hopkins University Center for Civil Society Studies have released a new manual to help statistical agencies around the world track the amount, type, and value of volunteer work in their countries.
The manual, drafted…
Johns Hopkins University
(JHU: Baltimore, MD) -- The International Labour Organization (ILO) and the Johns Hopkins University Center for Civil Society Studies have released a new manual to help statistical agencies around the world track the amount, type, and value of volunteer work in their countries.
The manual, drafted…
Mark R. Hamel
A colleague of mine recently shared a story about the renowned Chihiro Nakao, student of Taiichi Ohno and founder of the Shingijutsu, the consulting group that teaches Toyota Production System principles. According to the story, a client once asked Nakao if he granted any Black Belt certifications…
Mark R. Hamel
A colleague of mine recently shared a story about the renowned Chihiro Nakao, student of Taiichi Ohno and founder of the Shingijutsu, the consulting group that teaches Toyota Production System principles. According to the story, a client once asked Nakao if he granted any Black Belt certifications…
Miriam Boudreaux
Have you ever been audited and felt like the auditor’s findings were almost irrelevant in the context of your organization’s major challenges and goals? Did you sometimes feel like you've been handed a Mickey Mouse nonconformity given the issues your organization is confronting? But what is one…
Miriam Boudreaux
Have you ever been audited and felt like the auditor’s findings were almost irrelevant in the context of your organization’s major challenges and goals? Did you sometimes feel like you've been handed a Mickey Mouse nonconformity given the issues your organization is confronting? But what is one…
Stewart Anderson
An excellent article by Donald Wheeler on the economic cost of quality, “What Is the Zone of Economic Production?” gave me pause to consider the strategic implications of reducing the costs associated with poor quality. As Wheeler pointed out in his article, there is an economic zone of production…
Stewart Anderson
An excellent article by Donald Wheeler on the economic cost of quality, “What Is the Zone of Economic Production?” gave me pause to consider the strategic implications of reducing the costs associated with poor quality. As Wheeler pointed out in his article, there is an economic zone of production…
Bruce Hamilton
I was asked about 15 years ago to give a short presentation about poka-yoke to an association of engineering professors from different U.S. universities. I brought with me several devices that employees from my plant had developed, and I began to tell the story: The technique is not…
Steve Moore
During the late 1990s, Marilyn vos Savant, holder of the Guinness Book of Records’ highest recorded IQ of 228, received an avalanche of hostile responses, many from Ph.D.s in math and statistics, when she correctly solved the controversial “Monty Hall Problem.” This concerns whether a contestant on…
Bruce Hamilton
I was asked about 15 years ago to give a short presentation about poka-yoke to an association of engineering professors from different U.S. universities. I brought with me several devices that employees from my plant had developed, and I began to tell the story: The technique is not…
Steve Moore
During the late 1990s, Marilyn vos Savant, holder of the Guinness Book of Records’ highest recorded IQ of 228, received an avalanche of hostile responses, many from Ph.D.s in math and statistics, when she correctly solved the controversial “Monty Hall Problem.” This concerns whether a contestant on…
Denise Robitaille
Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques. This serves to not only augment my own bag of tricks but also increases my capacity to serve my…
Denise Robitaille
Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques. This serves to not only augment my own bag of tricks but also increases my capacity to serve my…
Davis Balestracci
When teaching the I-chart, I’m barely done describing the technique (never mind teaching it) when, as if on cue, someone will ask, “When and how often should I recalculate my limits?” I’m at the point where this triggers an internal “fingernails on the blackboard” reaction. So, I smile and once…
The QA Pharm
By the time a consent decree comes along—which happens when a firm repeatedly violates current good manufacturing practice (cGMP) requirements and the Food and Drug Administration (FDA) forces it, through legal channels, to make specific changes—it’s no longer a discussion about responses to…
The QA Pharm
By the time a consent decree comes along—which happens when a firm repeatedly violates current good manufacturing practice (cGMP) requirements and the Food and Drug Administration (FDA) forces it, through legal channels, to make specific changes—it’s no longer a discussion about responses to…
Dirk Dusharme @ Quality Digest
Forty or 50 years ago, when you sat down in front of, or picked up, a dimensional measurement tool, you immediately recognized that a certain amount of knowledge and skill was required to use it. The measurement operation was almost always completely manual, and even reading and interpreting the…
Dirk Dusharme @ Quality Digest
Forty or 50 years ago, when you sat down in front of, or picked up, a dimensional measurement tool, you immediately recognized that a certain amount of knowledge and skill was required to use it. The measurement operation was almost always completely manual, and even reading and interpreting the…
Angelo Lyall
Many writers, including me, have claimed that a lot of our business headaches and hurdles can be solved by simply unifying people within the organization and generating contribution. The catch is that this may be the single most difficult obstacle for business leaders and managers to overcome. In…
