All Features
Mike Micklewright
A few years ago, I mentioned to Clare Crawford-Mason that we need to make quality cool again. Crawford-Mason is the lady who helped bring Deming into public consciousness with her production of the 1979 NBC White Paper “If Japan Can, Why Can’t We?”
Of course, the Deming Institute ain’t gonna make…
Michelle LaBrosse
It’s the start of a new year, and once again, I set goals for the year. These are different than “resolutions” because I fully intend on meeting them. Some of these goals are the same from year to year. Get in better shape, spend more time with my family, work smarter (not necessarily harder),…
Bob Cramblitt
The term “a measure of confidence” has always been considered a nebulous thing. But it becomes very real when applied to body armor testing at the U.S. Army’s Aberdeen Test Center (ATC) in Maryland. Using a FaroArm Quantum scanner and Geomagic Qualify 3-D inspection software, the Army has…
Sam Pfeifle
One of the topics that drew the most interest at the recently completed SPAR Europe conference, held at the RAI Conference Center in Amsterdam, was that of mobile scanning and mapping. What kind of accuracy can you expect? How fast can you drive? What’s the business case for collecting so much…
Nikon Metrology Inc.
Because damage inflicted on aircraft can affect structural integrity and radar signature, specific aircraft types are inspected to triage damage and define repair actions. To radically improve current manual damage-identification practices, metrology specialists from Maryland-based SURVICE…
Bill Kalmar
Another holiday season has come to an end. Somehow we survived Thanksgiving, Christmas, and New Year’s Eve, but for some it wasn’t easy. Gas prices have risen for no apparent reason, but despite the increase, more than 90 percent of travelers opted to make that trip to Grandma’s home by automobile…
Digital Surveys Ltd.
Building information modelling (BIM) is one of the most fundamental changes to affect the global construction industry. The growing worldwide adoption and implementation of this technology allows for powerful data-based modeling, visualisation, analysis and simulation capabilities that are…
Larry Williams
Personal appearance is one of the few things that is completely within your control. It is also one of the things that employers expect you to handle without much discussion. Basically, if you can dress yourself, you should dress yourself well. Do you really need your employer to discuss this with…
Hexagon Manufacturing Intelligence
The race is on for who will manufacture 1,000 mirrors for the European Extremely Large Telescope (E-ELT). Cranfield University in the United Kingdom has begun work on producing seven of the mirror segments for “the world’s biggest eye on the sky” with the aid of high-accuracy measurement systems…
Jacques Hoffmann
In parts one and two of this ongoing primer on leak testing, we discussed pressure-decay testing and differential pressure-decay testing, respectively. Although those leak-testing methods remain the most widely used, it is often because they are assumed to be the least expensive leak-testing…
Gregory K. McMillan
Temperature is one of the four most common types of process loops. While the other common loops—flow, level, and pressure—occur more often, temperature loops are generally more difficult and important. It is the single most frequently stated type of loop of interest to users, and the concern for…
The emergence of cargo cults on some Pacific Islands after World War II is an amusing and oft-repeated story.
The relatively simple lifestyles of these islanders were interrupted by Japanese aircraft dropping large supplies of clothing, medicine, canned food, and tents to support the Japanese…
Iowa State University
A green laser flashes across a high-pressure spray that fuels a jet engine. Those flashes, some just 50 millionths of a second apart, freeze the droplets of fuel for a camera to record and a computer to analyze.
This is particle image velocimetry, just one of the advanced flow-diagnostic tools…
Bill Waddell
I got one of those mass e-mails the other day, the ones with inspirational stories promising good luck and eternal salvation, provided you forward it to 10 people immediately. I chose to delete it and take my chances with the Almighty, betting that He was not really a party to an agreement linking…
Bruce Hamilton
A colleague, friend, and lean leader in health care related a story awhile back that I think is worth sharing. Joanne Marqusee, COO at Hallmark Healthcare System, was standing in line at a grocery store checkout. While she waited, Joanne recalls, she noticed that the cashier had added an unusual…
The QA Pharm
I
understand on a philosophical level that everyone owns “quality.” Much like safety, everyone has responsibility for following safe practices and calling attention to potentially unsafe conditions. However, there are also safety departments responsible for establishing safety policies and…
Joseph A. DeFeo
Strategic quality planning (SQP) is a systematic approach to defining long-term business goals, including goals to improve quality and the means (i.e., the plans) to achieve them. Many organizations have created a vision “to be the best,” toward a goal of outperforming competitors. Many of these…
Tracker Handbook by Javier Vera
From time to time there are advances in technology that merit recognition. From the invention of the measurement ruler, to the first electric light bulb, to the creation of the first transistor, which led to the invention of the computer—such devices have advanced our abilities to manufacture…
Richard Muller is a guy who thinks spouting fun physics facts will make you the life of the party. And his new book, The Instant Physicist: An Illustrated Guide (W.W. Norton & Co. Inc., 2011), may just convince you he’s right.
Who knew, for example, that liquor, by law, must be radioactive…
Stewart Anderson
Imagine yourself seated in Avery Fisher Hall at Lincoln Center awaiting a concert by the New York Philharmonic. The orchestra’s musicians are on stage warming up, producing a cacophony of sound. The concertmaster raps his stand for the orchestra to tune to the principal oboist’s A. A few minutes…
100 Customer Service Tips by Larry Williams
In sports, you will find athletes who mentally prepare themselves for competition. Politicians prep vigorously before big speeches, interviews, and debates. The same is true for entertainers, news anchors, teachers, community leaders, and others in business. Those who are committed to their craft…
Tripp Babbitt
Missed opportunities for improvement represent a 20–60 percent chunk carved out of the bottom line. Scores of programs and projects that claim improvement but never materialize in the financials are a travesty. The Wall Street Journal reports that more than 60 percent of improvement efforts fail.…
Minitab LLC
(Minitab: State College, PA) -- Swiss-based Metalor Technologies, a global leader in precious metals and advanced materials, is a supplier to electronics companies and manufacturers of medical and electrical equipment.
Metalor’s skill in creating reliable technology has earned the company a…
Bill Kalmar
As a retired citizen, I no longer have to make any New Year’s resolutions because changes to my lifestyle at this juncture could be injurious to my health, well-being, and mental acuity. So I’ve decided to make them for others in our society. I know you will understand; if not, just chalk it up to…
Mike Martyn
The best indicator of successfully developing a continuous improvement culture is your ability to engage people. Because “engagement is all about participation,” according to communications consultant David Sibbet, it is critical that you create a way for people to consistently participate in…
