All Features
Brothers Jürgen and Andreas Hellgeth are entrepreneurs with a passion. Their interests, both business and leisure, center on motor sports and off-road vehicles. Their successful business designing and building off-road vehicles began by creating special vehicles for their own use. A converted…
When the Automotive Industry Action Group (AIAG) develops a new guideline or updates an existing one, it is often accompanied by the availability of new training. In the case of the second edition of Consumer-Centric Warranty Management Guideline: A Guideline for Industry Best Practices (product…
Donald J. Wheeler
Evidently Steven Ouellette did not like my June column, “Is the Part in Spec?” The adjectives he used were “complicated,” “unhelpful,” “backward,” “confusing,” “unnecessary,” “crazy,” and “disastrous.” (Ouellette’s response, “Know the Process Before Altering Its Specifications,” can be read here…
ANDREA LAHOUZE
John Berger is no stranger to the benefits of training within industry (TWI). In 1995, when Berger was working for global manufacturing giant Emerson, he was challenged to move an entire product line of electro-mechanical sensors from Minnesota to Singapore.
At Emerson’s Minnesota plant,…
Tom Pyzdek
In this four-part series, we take an in-depth look at how to design an effective work environment. Part one discusses the elements of continuous-flow work cells. Part two considers how to enhance the efficiency of such work cells. Part three explores the 5S methodology. In part four of the series…
Tom Pyzdek
In this four-part series, we take an in-depth look at how to design an effective work environment. Part one discusses the elements of continuous-flow work cells. Part two considers how to enhance the efficiency of such work cells. Part three explores the 5S methodology. In part four of the series…
Environmental Quality Corner with Ken Appel
For quite some time, polls have indicated that public approval for Congress remains at an all-time low. Congressional gridlock is difficult to watch for U.S. citizens who care about any issue and how our legislative process resolves the problems of our time—no matter what their party affiliation…
Should companies take different approaches to managing employees of different generations?
This question has been top of mind for managers in recent years. For example, younger workers were a key focus during the 1990s, when a youth culture characterized many of the IT companies that were…
Tom Pyzdek
In this four-part series, we take an in-depth look at how to design an effective work environment. Part one discusses the elements of continuous-flow work cells. Part two considers how to enhance the efficiency of such work cells. Part three explores the 5S methodology. In part four of the series…
GKS Global Services
A major manufacturer of high-tech bicycles with a worldwide distributorship and many professional endorsements to its name used 3-D laser scanning to maintain its competitive edge. Its mission is to promote bike riding through innovative products, and exceptional care for its dealers and…
Pierre Gouvin
Moles are invading Seattle. Not the small, furry mammals often reviled for destroying lawns, but the specialized boring machines used to excavate tunnels in urban environments. As part of its long-range capital investment plan, Central Puget Sound Regional Transit Authority, known simply as “Sound…
What can you do when your organization has a critical mission—e.g., to help more transplant patients live longer, healthier lives—and you know your processes desperately need improvement?
This was the dilemma faced by the Center for International Blood and Marrow Transplant Research (CIBMTR).…
Xia Enyu
Industrial organizations face numerous compliance regulations such as management system certification, information security, corporate social responsibility compliance, and limiting the content of hazardous substances in products. Now they can add carbon management to the list. This task is one…
Willie L. Carter
Higher customer expectations, cost-cutting pressures, thinner margins, and shorter lead times are some of the daily challenges that organizations face. A management system built around lean processes enables companies to achieve operational excellence, while providing flexibility in the way…
David L. Westphal
Ideas for quality and continuous improvement can come from the most unconventional sources. As an automotive supplier, improving competitiveness, quality, and productivity are always top of mind. Put simply, in this industry, companies live and die by continuous improvement. As the only tier-one…
Jon Miller
When we say that a task is Herculean, it means it is extremely difficult. Heracles was a Greek hero (Hercules in the Roman version) who got into some trouble for killing a member of his family in a fit of madness and was assigned a series of challenging tasks as penance. Sometimes we face…
Scott Paton
You’ve just been to a big conference (or small one, more likely these days) and you’re psyched. You’ve heard a couple of great keynotes, sat in on some terrific sessions, and maybe spent a day in a workshop that really got your juices flowing. These people were speaking to you. They understand how…
Denise Robitaille
As the universe of quality management systems expands, it’s interesting to observe the increasing variables that constitute the concept of applicability. Let’s take maintenance of records as an example.
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Twenty years ago, the records that were kept and the method of keeping…
Value stream or other lean analysis helps identify the main obstacles to flow in a process. Improvement projects using lean tools in a transactional environment (i.e., office) are often confronted with the following problem: Lean teams lack a methodology to consistently problem-solve how to…
Laser Design Inc.
Kimberly-Clark and its well-known global brands are indispensable parts of life for people in more than 150 countries. Every day, 1.3 billion people—nearly a quarter of the world’s population—trust Kimberly-Clark brands (e.g., Kleenex, Scott, Huggies, Pull-Ups, Kotex, and Depend) and the solutions…
Steven Ouellette
So I thought I was done with measurement system analysis after my last column, but I just finished reading Don Wheeler’s June 1 column, “Is the Part in Spec?” and the first thing I thought was, “Well, that was… complicated and ultimately unhelpful in answering the article’s title question.” I like…
Sal Lucido
In Part I, “Savvy Compliance Strategy Can Improve GMP,” we took a high-level look at a process for automating regulatory compliance management. The closed-loop process starts with documenting your processes, followed by monitoring or checking that the processes are being followed. Next, you…
The Un-Comfort Zone With Robert Wilson
During the 1996 Summer Olympics, I saw a young athlete with his brand-new silver medal around his neck and a massive smile on his face. He was so thrilled with his achievement that he was mixing and mingling with everyone he met on the sidewalk. Perfect strangers were shaking his hand, slapping…
Tripp Babbitt
The worst man-made environmental disaster in history is a tough pill to swallow for everyone, but especially for those responsible for it. Overnight, BP’s name and reputation has turned from a respected energy company with a predictable dividend to the company that should not be named…
Bruce Ballinger
A recent article published in Quality Digest Daily pointed out that to foster a problem-solving culture, managers must serve as mentors and cultural leaders—building the systems and atmosphere that support and encourage team members at all levels to problem solve effectively.
That is…
