New Standard Limits Mobile Phone Radio Wave Exposure

Mark W. Hurwitz, president and chief executive officer of the American National Standards Institute, will retire from the organization at the end of the year. Hurwitz, 64, was appointed to the post in 1999.
It was 25 years ago that Philip Crosby’s watershed book, Quality is Free, was published—a landmark that Philip Crosby Associates will celebrate all year long.
Training is profoundly strategic. It’s a process aimed at improving the single most important resource in the organization: people. Nothing affects customer loyalty more than the behaviors and competencies of employees.
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