Inside Quality Digest Live for April 21, 2017
In our latest episode of QDL from this past Fri., April 21, 2017, we examined the importance of the various steps in the plan-do-check-act (PDCA) cycle, considered what United Airlines could have done differently to avoid its latest public relations fiasco,
Quality Digest Live -- April 21, 2017
Story links for April 21, 2017
Which Is the Most Important Step in PDCA?
How Economics 101 Could Have Prevented United's PR Nightmare
Interview with Mike McLean, Convener for ISO TMBG for IUMSS Handbook