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No Substitute for Experience

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Last year, after many years of physical therapy, cortisone shots, and experimental treatments to prop up my failing knees, I decided to go bionic and get full knee replacements.

From Retail Shelves to Factory Floors

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In the early 2000s, at my former company, my team was tasked with creating educational products for a major national educational toy brand.

<em>Kintsugi</em> Leadership: A New Frame for Quality, Resilience, and Trust

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In today’s competitive manufacturing landscape, resilience is the new quality. And one of the most powerful lessons in resilience doesn’t come from a factory—it comes from an art form.

Facing Medtech Uncertainty

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One of the key findings in Greenlight Guru’s 2025 Medical Device Industry Re

The Master Chef’s Guide to Focus

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In a professional kitchen, no chef prepares a steak, a cake, and a casserole simultaneously with all the ingredients scattered across the counter. There’s a method: one recipe at a time, with only the ingredients needed for that specific dish.

Startupotopia

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A few months ago I visited a potential customer, a high-tech startup, which like many Boston-area tech companies is developing astounding products that would have been considered science fiction only 10 years ago.

Mastering the 8D Problem-Solving Methodology

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Every day, quality leaders face a variety of production and process issues. Although some problems are easy to fix, others require deeper investigation, such as using a 5 Whys analysis or fishbone diagram.

Tariffs: The Die Has Been Cast

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Working on a bomber, Douglas Aircraft Co., Long Beach, California, 1942.

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The Chinese character for crisis means “danger” and “opportunity,” and tariffs have created a supply chain crisis throughout the United States.

The Rashomon Effect: Seeing Quality Through a Wider Lens

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Toshiro Mifune and Daisuke Kato in the 1950 film Rashomon.

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When we step into a complex organization—whether in manufacturing, healthcare, or finance—we often find ourselves navigating a sea of competing truths. Everyone seems certain they see the problem clearly. Yet somehow, solving it feels harder than it should.

Mastering Occupational Safety

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Occupational health and safety (OHS) is often brushed aside as a checkbox exercise—something assigned to compliance officers or forgotten in day-to-day operations. But this mindset comes at a cost.

Pagination

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