100 Customer Service Tips by Larry Williams

Public speaker, journalist, and business entrepreneur

For more than 20 years, Larry Williams has been a respected public speaker, journalist, and business entrepreneur. He is recognized and awarded for his business professionalism, community service, and national involvement in a very high-profile child abduction case. Through his leadership, educational offerings, and public speaking, Larry Williams has set a standard for customer service that is recognized and emulated regionally and nationally; and he “tells it like it is” in his book, Customer Service A to Z.

Tue, 10/05/2010 - 20:00
Appearances Aren’t DeceivingWhat message does your appearance give to customers?
Tue, 10/12/2010 - 13:01
If you’re like most people, you have a routine that prepares you for your workday. Hopefully it involves mental preparation, cleanliness, and attention to your appearance. However, you wouldn’t be alone if your daily routine now found you more…
A Clean Office Sends a Positive Message to CustomersSo does proper treatment of company equipment
Tue, 10/05/2010 - 20:00
Editor’s note: This is the first of a series of columns from Larry Williams, author of the soon-to-be-released book Customer Service A to Z. In this series, Williams gives us 100 tips on what employees can do to look better and perform better in…