Prepare YourselfCommit to excellent customer service by mentally rehearsing for every encounter.
Tue, 01/04/2011 - 05:00
In sports, you will find athletes who mentally prepare themselves for competition. Politicians prep vigorously before big speeches, interviews, and debates. The same is true for entertainers, news anchors, teachers, community leaders, and others in… Gratitude Is as Great to Give as ReceiveGive to your community and it will give back to you
Tue, 12/21/2010 - 05:00
Gratitude is something that is as great to give as it is to receive. There are many ways in which you can show your appreciation to your customers. Likewise there are many ways our customers do the same. These tips will help you focus on ways to… Separate Work and Social Life … and think before divulging personal information
Tue, 12/14/2010 - 06:24
There are times when we make decisions at work that are more personal in nature. To us, they may seem harmless because they are not intended to interfere with our day-to-day activities on the job. Although sometimes done with the best of intentions… Always Have a Back-Up PlanSuperior customer service means thinking ahead and offering options
Tue, 12/07/2010 - 04:30
If you’re like most people, you probably plan out a good portion of your day-to-day activities. Even in our off time, we generally make plans to go on vacation, to the movies, and out to dinner; it’s not often that we simply “wing it.” So why would… Loose Lips Sink Companies and ReputationsStay focused on work, not company gossip
Thu, 12/02/2010 - 15:24
Mother always said, “If you don’t have anything nice to say, don’t say anything at all.” This is great advice for a number of work-related conditions that can have a serious effect on your reputation and employment. When faced with the opportunity… You Don’t Have to Be a Star to Be a Role ModelYour reward is a happy and loyal customer
Tue, 11/23/2010 - 06:40
There are leaders and there are followers. There is nothing wrong with following the lead of someone, especially when that person is knowledgeable and imparts wisdom. Leaders often say they hope their instruction inspires people to help others… Cell Phones and Voice Mail Can Drive Customers AwayUse them with prudence
Wed, 11/17/2010 - 05:00
Telephone communication is thought of as the greatest technological advancement of the 20th century. It can certainly be credited with nearly every facet of progress that commerce has ever enjoyed. What’s not to like? We are all addicted to this… Leave the Office But Not Your Work EthicThere is no vacation from your vocation
Wed, 11/03/2010 - 05:30
If you think your time spent outside the workplace is devoid of circumstances that can affect your job, you’re mistaken. There are many factors outside of work that can be detrimental to your employment. The following tips will help you avoid… Wait for It… Wait for It… Swing!Patience and timing are critical for baseball <i>and</i> customer service
Wed, 10/27/2010 - 06:00
“Good things come to those who wait!” When you show patience in making decisions, you make better, more informed decisions. In customer service, your ability to search out the right opportunity can make all the difference in the world.
In… Everyone Likes to Be Recognized and ComplimentedThe road to sales is paved with friendly conversation
Thu, 10/21/2010 - 15:39
A large part of developing a rapport with customers is to offer a conversational tone that is warm and inviting. This can sometimes be achieved by paying close attention to the little things a customer might say. Search out ways to take your verbal…
