American Customer Satisfaction Index ACSI

A national economic indicator of customer evaluations of the quality of products and services

ACSI LLC

The American Customer Satisfaction Index (ACSI), founded at the University of Michigan’s Ross School of Business and produced by ACSI LLC, is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The national index is updated each quarter and scores on a zero-to-100 scale at the national level. The ACSI produces indexes for 10 economic sectors, 47 industries, more than 225 companies, and more than 200 federal or local government services.

Mon, 01/21/2008 - 22:00
Domestic Cars Fail to Keep Up With International CompetitionMore challenges for Detroit
Mon, 09/25/2017 - 12:02
Customer satisfaction with automobiles and light vehicles slips 1.2 percent to a score of 81 on the American Customer Satisfaction Index’s (ACSI) scale of 0 to 100. A year ago, the industry improved driver satisfaction, and sales were at record…
Restaurants Lose Customer Satisfaction to Fast FoodChick-fil-A leads; Chipotle Mexican Grill stabilizes
Tue, 07/25/2017 - 12:00
(ACSI: Ann Arbor, MI) -- Customer satisfaction with full-service restaurants is down 3.7 percent to a score of 78 (100-point scale) in a new report from the American Customer Satisfaction Index (ACSI). This is the lowest score in more than 10 years…
ACSI: Wireless Competition Boosts Customer Satisfaction While Pay TV Fades Fiber optic providers beat cable TV; iPhone SE earns highest smartphone rating
Tue, 06/13/2017 - 12:01
Customer satisfaction with subscription television is down 1.5 percent to a score of 64 (on a 1–100 scale), tied with internet service providers for last place among 43 industries tracked by the American Customer Satisfaction Index (ACSI). New ACSI…
Low-Cost Carriers Lead Legacy Airlines for Passenger Satisfaction JetBlue takes first place; United is lowest-scoring legacy airline; Spirit lands in last
Mon, 05/22/2017 - 12:01
Passenger satisfaction is up compared to a year ago, but airlines remain in the bottom third of industries tracked by the American Customer Satisfaction Index (ACSI). As the largest airlines lower their ticket prices to compete with discount…
New Customer Satisfaction Results for Utilities, Healthcare, Consumer ShippingConsolidated Edison posts large gain; patient satisfaction is stable
Mon, 04/17/2017 - 12:00
(ACSI: Ann Arbor, MI) -- Gas and electric service recovers after three years of declining customer satisfaction, according to the American Customer Satisfaction Index (ACSI). Household satisfaction with utilities is up 4.2 percent to a score of 74.…
ACSI: Retailers Improve Customer Satisfaction Amid Store Closings Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
Wed, 03/22/2017 - 12:00
(ACSI: Ann Arbor, MI) -- Retailers reverse course after two years of declining customer satisfaction, according to the American Customer Satisfaction Index (ACSI). Retail Trade is up 4.7 percent to a score of 78.3 on a 100-point scale, an all-time…
Citizen Satisfaction Rebounds in 2016Satisfaction with federal government reaches a four-year high after three years of decline
Wed, 02/22/2017 - 12:00
(ACSI: Ann Arbor, MI) -- Citizen satisfaction with the federal government reached a four-year high at the end of 2016, according to the American Customer Satisfaction Index (ACSI). Three years of eroding citizen satisfaction culminated in an all-…
ACSI Report on Customer Satisfaction With Banks Shows ReboundHealth insurance industry also gains in customer satisfaction
Thu, 12/01/2016 - 12:23
(ACSI: Colorado Springs, CO) -- Customer satisfaction with banks is up, according to the American Customer Satisfaction Index (ACSI). Its recent report covers the finance and insurance sector, which includes retail banks, credit unions, health…
ACSI: Higher Satisfaction for Nondurable Goods and Everyday ItemsTVs and video players lead the pack, with internet services at the bottom
Tue, 11/01/2016 - 12:18
(ACSI: Ann Arbor, MI) -- Manufactured nondurable goods include household products that consumers typically use every day. This sector as measured by the ACSI is comprised of food manufacturing, personal care and cleaning products, soft drinks,…
ACSI: Customer Satisfaction With PCs Rebounds as Tablets ImproveBut U.S.-based appliance manufacturers lag behind Asian, European companies
Mon, 10/03/2016 - 14:59
(ASCI: Ann Arbor, MI) -- Customer satisfaction with personal computers halts a three-year slide, according to new data from the American Customer Satisfaction Index (ACSI). The ACSI Household Appliance and Electronics Report 2016 includes desktops…