ACSI: Customers Not Impressed with Health InsuranceBlue Cross and Blue Shield wilt; satisfaction with credit unions falls sharply
Wed, 01/19/2011 - 07:21
(ACSI: Ann Arbor, MI) -- Steady or improving customer satisfaction with several types of financial services is not enough to overcome the customer satisfaction challenges of the health insurance industry, according to a recent report released by… Consumers Loosen Wallets for Cigarettes, Tighten for Beer and Soap Tobacco tax increase stings but doesn’t deter smokers
Tue, 11/09/2010 - 04:30
(ACSI: Ann Arbor, MI) -- Customer satisfaction dropped for several nondurables, while tobacco products rebounded from last year’s lows, according to a report released by the American Customer Satisfaction Index (ACSI). The report covers customer… ACSI: Higher Satisfaction with PCs, Appliances, ElectronicsApple, Whirlpool on top; strong gains for GE, Dell, Acer, and HP
Thu, 09/23/2010 - 05:30
(ACSI: Ann Arbor, MI) -- Customer satisfaction has improved for major household appliances and is at or near all-time highs for personal computers and big-ticket consumer electronics such as televisions, according to a report released by the… ACSI: Detroit Overtakes Japan and Korea for the First Time in a DecadeSatisfaction holding steady despite overall industry decline
Tue, 08/17/2010 - 05:30
(ACSI: Ann Arbor, MI) -- Customer satisfaction with domestic automobiles has shown resilience despite an overall decline for the industry, according to a report released Aug. 17 by the American Customer Satisfaction Index (ACSI). Automobile… ACSI Study: Customers Rate Social Media and Online Portals Google loses points; FoxNews and Wikipedia gain
Mon, 07/19/2010 - 14:54
(ACSI: Ann Arbor, MI) -- Portals and search engines lead all e-business categories, according to an American Customer Satisfaction Index (ACSI) survey. An overall score of 77 for these sites represents a decline of 7 percent from a year ago. This… Customer Satisfaction: Major Improvements for Most Industries Except HospitalsBig gains for Microsoft, Sprint, AT&T, Charter, DISH, Samsung, Motorola, CMS Energy and NiSource
Wed, 05/19/2010 - 13:55
(ACSI: Ann Arbor, MI) -- Customer satisfaction with the goods and services that Americans buy and consume is steady for the first quarter of 2010, according to the American Customer Satisfaction Index (ACSI). Although the index is unchanged at 75.9… Customer Satisfaction Resilient—Essential for Economic Recovery According to ACSINetflix, Amazon, Barnes & Noble, Nordstrom remain strong; Macy’s, Safeway, and Bank of America face challenges.
Wed, 02/17/2010 - 05:30
(ACSI: Ann Arbor, MI) -- Customer satisfaction with the goods and services that people buy in the United States remained strong in the fourth quarter of 2009, according to the American Customer Satisfaction Index (ACSI). The index is largely… U.S. Consumer Satisfaction Stands 1.3% Higher than One Year AgoConsumers find comfort in sweets; smokers fume over cigarette prices
Wed, 11/25/2009 - 15:25
(ACSI: Ann Arbor, MI) -- After a surge through the second quarter, aggregate customer satisfaction as measured by the American Customer Satisfaction Index (ACSI) stalls. The ACSI loses 0.1 percent for the third quarter, which brings the Index to a… Customer Satisfaction for Domestic Autos SurgesStrong showings for Ford, General Motors; Chrysler improves
Sun, 08/16/2009 - 19:45
(ACSI: Ann Arbor, MI) -- Taxpayers are getting a first hint of potential returns on their investment in the U.S. automobile industry: Detroit is doing a much better job satisfying their customers, according to the American Customer Satisfaction… Apple, Google Surge in Customer SatisfactionAmerican automakers fall further behind foreign competition
Tue, 08/26/2008 - 22:00
(ACSI: Ann Arbor, Michigan) -- Customer satisfaction continues on a bumpy path without momentum or trend in the second quarter, according to the American Customer Satisfaction Index. After a small uptick last quarter, ACSI slips 0.1 percent to 75.1…
