Why Should New Customers Get All the Discounts?My personal vendetta against being taken for granted
Tue, 03/27/2012 - 10:48
Have you noticed that sometimes it’s better to be a new customer or subscriber than a long-time devotee of a particular company? Every day you see ads and hear commercials about discounts or free memberships or extended warranties for new customers… Hussah! for Daylight SavingDon’t forget to leave off the “s”
Mon, 03/12/2012 - 16:48
The arrival of daylight saving time (DST) marks the official arrival of spring, at least in my mind. And notice I said saving time, not savings time. Evidently over the years this event has taken on a different identity with the addition of an “s.”… Let’s All Buy AmericanMy baby is American made, but not my egg foo yung
Tue, 03/06/2012 - 10:57
Lately, much has been discussed and written about buying products made only in America. ABC’s World News with Diane Sawyer has been touting the quality of American-made products for several months and encouraging viewers to “Buy only American!” But… What Will You Be Doing with Your Extra Day? The lighter side of leap year
Mon, 02/27/2012 - 12:23
Every four years our Gregorian calendar provides us with an extra day. Leap year, as it is called, or intercalary or bissextile year, contains one additional day to keep the calendar year synchronized with the astronomical or seasonal year. (And if… What If Life Could Be a Do-Over? Happy Groundhog Day!
Tue, 01/31/2012 - 11:52
Novelist Rose Tremain is quoted as saying, “Life is not a dress rehearsal.” Accordingly, there are no second rounds. We get one chance—one moment—and there is no looking back at what could have been. Sounds pretty depressing, doesn’t it? But what if… Champs and Chumps Are you part of the solution or part of the problem?
Tue, 01/17/2012 - 16:19
From the Broadway play A Funny Thing Happened on the Way to the Forum comes a delightful song titled Comedy Tonight. In the song are phrases such as “something familiar—something peculiar” and “something appealing—something appalling.” As a follow-… Some Column Topics You Won’t See in Quality Digest DailyPit bulls, no; underwear, maybe; Christmas, yes!
Wed, 12/21/2011 - 10:48
As a frequent columnist for Quality Digest Daily and several other publications, I have learned that there are certain topics that are out of bounds. These are topics that elicit heated debate, comments from riled readers, and the occasional… Hat Trick for One Baldrige Winner CEO?Gerard Van Grinsven’s team guides Henry Ford Health System to performance excellence
Tue, 11/29/2011 - 11:21
The 2011 Malcolm Baldrige National Quality Award winners were announced last week, and for the first time, three recipients are in the health care category.
The recipients of the 2011 Baldrige Award are:
• Concordia Publishing House, St. Louis (… Before You Gobble, Give Some ThanksThen toast those Pilgrims who started this tradition
Tue, 11/22/2011 - 14:32
Thanksgiving is my favorite holiday. Unlike other holidays, there is no pretentiousness. You can arrive at the host’s home dressed in everyday attire, unencumbered by a load of presents. That’s not to say guests can’t bring a tasty food dish or a… Merry EverythingA nod to some overlooked holidays
Tue, 11/08/2011 - 16:27
Just the other day as I was perusing our local newspaper, an ad for a pizzeria caught my attention. Included was a fact unbeknownst to me: October evidently was National Pizza Month. To celebrate this tasty month, some cities arranged chartered…
