Books: "Concept to Customer" -- Strategic Project ManagementHow the best project managers make decisions.
Thu, 07/02/2009 - 12:10
The Society of Manufacturing Engineers presents a new book from Michael J. Termini, Concept to Customer: Portfolio, Pipeline, and Strategic Project Management (SME, 2009). Termini wrote Concept to Customer in response to the many questions from… Books: "Lean Six Sigma Using SigmaXL and Minitab" A guide to lean Six Sigma statistics using examples from SigmaXL and Minitab
Tue, 06/23/2009 - 14:27
This paperback book will be easy to find on library shelves; just look for the one with the most dog-eared pages. Lean Six Sigma Using SigmaXL and Minitab, by Issa Bass and Barbara Lawton, Ph.D. (McGraw Hill, 2009) may become your most greatly used… Books: “Data Sanity”--Statistics Are DoableForget everything you learned about statistics from textbooks.
Mon, 06/22/2009 - 14:44
In his book Data Sanity: A Quantum Leap to Unprecedented Results (Medical Group Management Association, 2009) author Davis Balestracci passionately teaches a new way of thinking about improvement and integrating quality into the fabric of your… Review: Comparing Quality of Care at HospitalCompare.com Web site allows users to compare one hospital to another.
Wed, 06/17/2009 - 18:00
“You can put your clothes back on,” the doctor says as he walks out. Before you know it, he’s back and you’re still hopping around the cold floor, aiming for your pant leg and with your sweater on backward. There’s no time for embarrassment,… QualiPedia: Poka-yokeMistake proofing your processes
Mon, 06/15/2009 - 13:14
The term, poka-yoke (pronounced poh-kah-yoh-keh), may sound vaguely familiar and kind of fun, and even conjure up images of a dance at wedding receptions; however, poka-yoke is a quality tool that has prevented incalculable waste in the… Books: Take Their Breath AwayHow imaginative service creates devoted customers
Fri, 06/12/2009 - 11:47
Q
uestion: What’s the difference between a satisfied customer and a devoted follower?
Answer: Seventy-five percent of satisfied customers abandon a company for its competitor. A devoted follower is a customer who takes your brand to heart.… Books: Glow -- How You Can Radiate Energy, Innovation, and Success A different kind of management force
Fri, 06/05/2009 - 09:23
You've probably felt their positive energy as it lights up a room. From teammates to colleagues, direct supervisors to CEOs, these people radiate enthusiasm, positive energy, and inspiration. In her new book Glow: How you can radiate energy,… H. James Harrington Awarded Medal by Arab UniversityThe first Hamdan Bin Mohammed e-University Medal was awarded to H. James Harrington.
Fri, 05/29/2009 - 13:22
(Quality Digest: May 29, 2009) -- The first Hamdan Bin Mohammed e-University Medal was awarded to H. James Harrington, Ph.D., on April 8 in Dubai, United Arab Emirates (UAE), for his efforts to support quality education throughout the UAE, and for… The Baldrige Journey of Feather River Hospital
Tue, 05/26/2009 - 10:12
Throughout all levels of the California Awards for Performance Excellence (CAPE), a single organization shines at the gold level—Feather River Hospital—the only recipient of the gold-level Eureka Award for 2008. They are only the second hospital to…
