Content by Mike Richman
Inside Quality Digest Live for June 30, 2017This epoch-spanning episode included medical wisdom of the Middle Ages and space age junk
Mon, 07/03/2017 - 12:00
The June 30, 2017, episode of QDL offered a wrinkle in time, of sorts: not only orbiting debris and medieval medicine, but moments in the here and now such as our interview with Keith Bevan of the Coordinate Metrology Society and the UK’s National…
Field Report: HxGN LiveSmart factories run on information, not data
Thu, 06/29/2017 - 12:03
If there was one key takeaway from Hexagon’s impressive and impressively large user conference, styled “HxGN Live,” which took place earlier this month, it’s that finding actionable information, not merely acquiring mountains of data, is the key to…
Inside Quality Digest Live for June 16, 2017Report from Hexagon Live 2017 and two great guests
Tue, 06/20/2017 - 12:00
The June 16, 2017, episode of QDL included my hot take on Hexagon’s ginormous user conference as well as interviews with two of our favorite guests, Chad Kymal of Omnex and Kelly Graves of Internal Business Solutions. Take a look: “Field Report:…
The Management and Employee Development ReviewBetter leadership through psychology
Mon, 06/12/2017 - 12:03
One of the real joys of publishing Quality Digest is the opportunity it affords me to personally interact with and learn from our authors and contributors. These subject matter experts are leaders in their respective fields, and never fail to…
We’ll Always Have Paris…… or not
Thu, 06/08/2017 - 12:03
F unny I should be writing this op-ed at this time, as our friend and colleague, Quality Digest’s editorial director Taran March, is currently traipsing around Paris and its surrounding environs, no doubt enjoying a baguette or brioche or some…
Inside Quality Digest Live for June 2, 2017Better farming, Baldrige 2017, closing-loop manufacturing, and turnover at Ford
Tue, 06/06/2017 - 12:01
The June 2, 2017, episode of QDL focused on the rites of Spring, from farming improvements through a new drone standard (thanks, ISO) to the annual announcement of Baldrige Award applicants. Plus, we threw you a little manufacturing red meat from…
Inside Quality Digest Live for May 19, 2017Hail technology!
Tue, 05/23/2017 - 12:00
The episode of QDL from this past Fri., May 19, 2017, offered a wonderful example of Dirk geeking out about NIST and innovation in metrology, not to mention a great interview and a delicious take on the power of chefs as leaders. “Move Over,…
The Journey Is the DestinationDoes your culture instill a sense of empathy for your customers?
Thu, 05/11/2017 - 12:03
It’s easy to sit here aghast at the big, attention-getting customer service missteps that have recently blown up into public relation nightmares for United Airlines and American Airlines. These issues aren’t limited to airlines, however. During the…
Inside Quality Digest Live for May 5, 2017Getting the point in Japan, rapid prototyping in China, and desks on wheels right here in the good ol’ U.S. of A.
Mon, 05/08/2017 - 12:00
Oh, the places you’ll go! Our latest episode of QDL from this past Fri., May 5, 2017, truly spanned the wide world of quality. Here’s a recap of the topics and locations we visited together: “Why Japan’s Rail Workers Can’t Stop Pointing at Things”…
Inside Quality Digest Live for April 21, 2017PDCA, United’s PR nightmare, and an in-depth conversation about ISO management systems’ high-level structure
Mon, 04/24/2017 - 08:47
In our latest episode of QDL from this past Fri., April 21, 2017, we examined the importance of the various steps in the plan-do-check-act (PDCA) cycle, considered what United Airlines could have done differently to avoid its latest public relations…