Content by Akhilesh Gulati
The Power of the ‘Back of the Napkin’ for Innovation and QualityMany powerful ideas have humble beginnings
Mon, 10/28/2024 - 12:03
A few days after returning from a speaking engagement at the Innovate for Excellence Summit in Chicago last September, I spoke to Susan, an old classmate. We chatted for a while, and naturally the conversation drifted toward innovation—something we’…
Enhancing Quality Management With AIOvercoming fears of the unknown
Wed, 08/14/2024 - 12:03
Maria took a moment to reflect on how much had changed in just over a year since she first explored ChatGPT with her informal innovation group. Back then it was more of a novelty, a fun challenge to see whether artificial intelligence could answer…
Thinking FridayAn end-of-the-week innovation and improvement opportunity
Thu, 01/18/2024 - 12:02
The first day of the conference was over, and most of us congregated for happy hour, relaxing, networking, and furthering our connections. We reminisced about the day, commenting about the good, the bad, and the ugly: events at work, travel,…
Revolutionizing Quality Engineering with ChatGPTThose who learn how to use these tools will have an advantage over those who don’t
Tue, 06/20/2023 - 12:03
Maria stretched her arms, taking in a deep breath as she savored the lingering flavor of dark, rich black coffee. She waited for the system to log in and connect to her biweekly meeting with her informal innovation group, a bunch of semiretired…
Do You Think Inside the Box, Outside the Box, or at the Edge of the Box?To solve thorny problems, you can’t have either a purely internal or external view
Thu, 03/23/2023 - 12:03
Efrain entered his office on a bright, sunny morning, a smile on his face. He poured a cup of coffee and took his seat behind his desk. From his vantage point, he could see his staff walking in and settling down to the day’s work. His executive…
Data-Driven Decision MakingAnd the role of intuition
Thu, 10/08/2015 - 11:14
The big data revolution is requiring a seismic shift inside organizations, both in the way we build relationships and the way we make decisions. Each is now driven by data rather than intuition. In general, decision making is accomplished via a…
An Overlooked Improvement Opportunity in RetailBlack Belts could use predictive analytics to transform the convenience store industry
Tue, 07/21/2015 - 13:52
Convenience stores are located on most street corners the world over. These small enterprises offer customers a wide variety of items and often have gas pumps outside as well. Considering how long convenience stores have been around and the…
Have Data, Will CureData analytics for patient satisfaction and efficiency in healthcare
Tue, 06/16/2015 - 11:42
The dynamics of the healthcare environment are changing rapidly. Small primary care practices are confronting a host of regulatory, technological, and practice challenges, not the least of which is patient expectation and evaluation. The challenges…
Profit Optimization PlanningMake the most of your Black Belts
Thu, 03/19/2015 - 12:29
Regression equations, fitted lines, and sampling are familiar terms to people in the quality field. There are tools that we use (i.e., planning matrixes, tree diagrams, and flowcharts) to help our organizations optimize processes. These tools aren’…
Leveraging Quality Tools Throughout the OrganizationApplying design of experiments to marketing
Thu, 01/15/2015 - 16:47
Design of experiments (DOE) is a term familiar to most quality professionals. Some use it on a regular basis and others try their best to avoid it. Most of those who employ this problem-solving tool have done so mainly on behalf of quality…