All Features
(ACSI: Ann Arbor, Michigan) -- The American Customer Satisfaction Index (ACSI) continues to climb, registering a second straight quarterly improvement after a period of decline preceding the recession. For the first quarter of 2009, the Index jumped 0.4 percent to 76.0 on ACSI’s 100-point…
(Hexagon Metrology: North Kingstown, Rhode Island) -- Wilcox Associates, a Hexagon Metrology company, announces the immediate availability of PC-DMIS Reshaper software as a standlone application. PC-DMIS Reshaper is a comprehensive 3-D point-cloud processing program that can be used to…
Gretchen Hancock
These days blogs and newspapers seem to make a daily reference to climate change, resource scarcity and security, the environment and the economy. It's overwhelming … and with the legions of experts in each of these fields, hard to see where one organization, let alone an individual, can make a…
WCBF
(WCBF: Chicago) -- The Global Six Sigma and Business Improvement Awards are given to the most outstanding organizational achievements through the deployment of business improvement programs. The final deadline for entry is near.
The Global Six Sigma Awards Ceremony will be held on October 14th…
(Minitab: State College, Pennsylvania) -- Statistics can be complicated and daunting, but the statistical analysis of data is at the heart of proven business improvement methods such as lean and Six Sigma.
As more businesses search for ways to boost efficiency—and profits—in the current…
NIST
(NIST: Gaithersburg, Maryland) -- By combining the best of two different distance measurement approaches with a super-accurate technology called an optical frequency comb, researchers at the National Institute of Standards and Technology (NIST) have built a laser-ranging system that can pinpoint…
John Bruman
Editors note: The author submitted this just days before he lost his job. What is ironic about this "rant," as Bruman puts it, is that it was written seven years ago. Do we never learn?
Recent months have brought disturbing news about the U.S. economy, the stock market, and business leadership…
Stanley Cherkasky
At the beginning of this year, the International Aerospace Quality Group (IAQG) released revision C to AS9100, the quality management system (QMS) standard for the aviation, space, and defense industries. Unlike the recent release of ISO 9001:2008 (which was more of an amended version), AS9100:…
(Georgia Institute of Technology: Atlanta) -- A product recall can significantly affect a company’s bottom line and its reputation, but a swift recall and restitution to purchasers can minimize harm to the company—and even improve customer satisfaction, according to a study by Georgia Institute of…
General Electric GE
(GE: Billerica, Massachusetts) -- GE Sensing & Inspection Technologies announces the release of XL Vu, a portable VideoProbe designed for basic inspection where operators need a quick view of hard to access areas. XL Vu provides operators with the basic elements needed for accurate inspection…
ASQ
(ASQ: Milwaukee) -- The American Society for Quality (ASQ) recently announced the new Spencer Hutchens Jr. medal for social responsibility. The medal recognizes the achievements of an individual who demonstrates outstanding leadership as an individual, business leader, and cause advocate for…
Laurel Thoennes @ Quality Digest
You've probably felt their positive energy as it lights up a room. From teammates to colleagues, direct supervisors to CEOs, these people radiate enthusiasm, positive energy, and inspiration. In her new book Glow: How you can radiate energy, innovation, and success (Berrett-Koehler Publishers,…
(Heidenhain: Schaumburg, Illinois) -- Combining a highly accurate CERTO length gauge with an ND 287 digital readout (DRO) equipped with statistical process control ( SPC) enables Heidenhain Corp. to offer a powerful new inspection system. The new universal HEIDENHAIN ND 287 has an interface card…
Russ Russo
The original title for this article was “How to Win the Baldrige.” But of course, no one can give you some secret on how to win the Malcolm Baldrige National Quality award. Instead, this article sets a less daunting objective: to identify the practical steps in writing a Baldrige application. Your…
(Laser Design: Minneapolis, Minnesota) -- Laser Design Inc., the leading supplier of 3-D laser scanners for more than 20 years, announced that its next generation of 3-D laser scanning probes has a new member, the SLP-500. The company's new and improved Surveyor Laser Probes (SLP) are faster and…
Raissa Carey
Quality of hospital care in the United States is improving nearly 3 percent annually, remaining the highest rate of quality improvement among the major health care delivery settings, according to the National Healthcare Quality Report 2008 (NHQR), which was released in May by the Agency for…
ISO
(ISO: Geneva) -- The first meeting of the ISO project committee that will develop an international standard providing a code of good practice for establishing, implementing, and managing efficient, flexible, and responsive consumer product recall programs including corrective actions, took…
Metris
(Metris: Leuven, Belgium) -- At Westec 2009 in Los Angeles (US), Metris launched the new 7-axis MCA v2.5 range of articulated arms with a spherical measurement envelope of between 8 and 12 feet (2.4 and 3.6 m) diameter. Battery operation and wireless data communication enable users to quickly set…
(Mahr Federal: Providence, Rhode Island) -- Mahr Federal's Series 300P indicating snap gauges are an excellent choice for highly accurate and reliable measurement results on cylindrical parts with narrow tolerance ranges. The gauges are available in a variety of sizes with measuring capacity…
FDA
(FDA: Silver Spring, Maryland) -- The U.S. Food and Drug Administration (FDA) recently enhanced its food and feed protection initiatives with the award of three one-year Food Safety and Security Monitoring grants totaling $1 million to the states of Arkansas, Nebraska, and Wisconsin. The funds…
(AIT: Melbourne, Florida) -- The groom-to-be was showing the wedding ring off to his friends at work the day before the wedding when it slipped from his grasp and fell down an industrial drain. The drain had about a 10-foot vertical drop before it turned sharply horizontal. The groom-to-be had no…
NIST
(NIST: Gaithersburg, Maryland) -- The National Institute of Standards and Technology (NIST) announced today that it will award up to $35 million in grants and cooperative agreements for measurement science and engineering research. Approximately 20 to 60 awards, lasting from one to three years,…
Chet Kagel
Command Medical Products of Ormond Beach, Florida, is a medical-device manufacturer that designs, manufactures, assembles, and packages disposable medical devices such as intravenous tubing, blood bags, IV bags, and catheters. Command Medical initiated its journey into lean manufacturing to…
NIST
Baldrige award medallion.
(NIST: Gaithersburg, MD) -- Seventy organizations have taken the first step toward the 2009 Malcolm Baldrige National Quality Award, the nation’s highest recognition for innovation and performance excellence.…
(DALSA: Ontario, Canada) --DALSA's new Falcon 4M60 and 4M30 color cameras deliver 4 megapixel data rates and 62 or 31 frames per second (fps) with global shuttering for crisp, clear, color imaging. Falcon color cameras incorporate easy-to-use features such as exposure control, color gain…
