All Features
Jason Furness
I have been obsessed with how to lift both myself and others in pursuit of a goal for more than 30 years. Ever since I began to play competitive cricket as an 11-year-old, the issue of how to improve performance has been an almost daily question I have asked myself.
How to bring the complete team…
Pam Bethune
Every company is in business to take risks.
Every action or failure to take action by that company naturally has some form of risk inherent in the process. To survive, a company needs to identify opportunities and take them when beneficial, but the amount of risk must be understood. Whether it’s…
Quality Digest
(Quality Digest: Chico, CA) -- Lean Culture Change: Using a Daily Management System by Steven Leuschel (Align Kaizen, 2015), reveals decades of organizational transformation knowledge deeply rooted in the Toyota Production System and Toyota’s culture.
Lean Culture Change is based on the teachings…
Mike Richman
The July 17, 2017, episode of QDL focused on some of the nitty-gritty of quality improvement, from the value of personal certifications to the opportunities of disruptive innovation, and to the fundamentals of risk management to the challenges of customer service. In case you missed it, here’s a…
Ryan E. Day
If necessity is the mother of invention, disruption is the mother of re-invention. But what do the terms “disruption” and “reinvention” really mean? Shane Cragun and Kate Sweetman tackle both questions in their book, Reinvention: Accelerating Results in the Age of Disruption (Greenleaf Book Group…
Georgia Tech News Center
A marimba-playing robot with four arms and eight sticks is writing and playing its own compositions in a lab at the Georgia Institute of Technology. The pieces are generated using artificial intelligence and deep learning.
Researchers fed the robot nearly 5,000 complete songs—from Beethoven to…
Rick Barker
Operations and safety don’t always speak the same language, not because operations isn’t committed to keeping people safe at work or safety isn’t concerned with meeting operational goals, but rather because each area has its own methods, processes, and measures. This communication gap can increase…
Claire McCluskie
With ISO 13485:2016—“Medical devices—Quality management systems—Requirements for regulatory purposes” published and being implemented, many medical device customers are experiencing some uncertainty about the effect that one of the standard’s key changes might have on their business: computer…
Gary Brooks
With the durable goods markets in flux—new orders rose 0.7 percent in March 2017, after declining as low as 4.7 percent just a few months prior—manufacturers are seeking alternate sources of revenue and profit. After-sales service, or the service delivered after the initial sale of a new product,…
Harish Jose
There is a great Greek paradox/puzzle called the Ship of Theseus. There are multiple versions and derivations to it. My favorite version is as follows (highly watered down).
Theseus bought a new ship. Each day he replaced one part of the ship. Plank by plank, sail by sail, and oar by oar. Finally…
Harish Jose
In today’s column, I will be looking at process validation and the problem of induction. Yesterday, I looked at process validation through another philosophical angle by using the lesson of the Ship of Theseus.
The U.S. Food and Drug Administration (FDA) defines process validation as “the…
Pat Toth
Recently a segment on my favorite morning news program stopped me in my tracks. The young and attractive hosts (why are they always so young and attractive?) were demonstrating new appliances, among them a smart refrigerator. The fridge was equipped with all kinds of high-tech features including…
Capture 3D
Sponsored Content
Companies strategically adopt cutting-edge solutions to help solidify their position within a competitive marketplace. Years ago, blue-light 3D scanning technology was implemented to help product development and alleviate coordinate measuring machine (CMM) bottlenecks. Today,…
Dirk Dusharme @ Quality Digest
In our July 7, 2017, episode of QDL we look at apprenticeships, the Antikythera mechanism, and risk-based thinking in operations.
“Demand-Driven Education to Close Skills Gap”
Speaking at the National Association of Manufacturers Summit in Washington, D.C., Secretary of Labor Alexander Acosta and…
Donald J. Wheeler
The simplest type of process behavior chart is the chart for individual values and a moving range. It allows us to plot a point every time we get a value, making it perfect for data that occur one value at a time. A brief history of this simple chart follows.
In the 1920s, Walter A. Shewhart…
Ruth P. Stevens
As marketing advances, most professionals are well aware by now of the importance of retention and reactivation in optimizing the value of the customer base. The facts are clear: We know that it costs far less to reactivate a dormant customer than to acquire an entirely new one; we know that…
Michael O’Shea
Sponsored Content
Opportunities are becoming more frequent to apply metrology to adaptive robot control for many applications. There are many different techniques to accomplish this, from regular calibration to real-time feedback, using anything from laser trackers to optical devices in order to…
Dirk Dusharme @ Quality Digest
More than 2,000 years ago a huge ship crashed beneath the cliffs of Antikythera, a small island off the coast of Greece. Later discovered in 1900, the wreck yielded a trove of antiquities, including an amazing geared mechanism that, just for starters, predicted eclipses and the location of the sun…
X-Rite
Would you choose a beverage off the store shelf if the same brand sitting next to it was a different color? The Bacardi Bottling Corp. knows the answer is probably no, which is why the company incorporates strict color standards into its Bacardi Mojito production process.
Bacardi Mojito is a mix…
MIT Sloan School of Management
There are few executives today who don’t wish they could be more productive. Even the most successful individuals are looking for new and better ways to get more accomplished while maintaining or increasing their quality of life.
“Regardless of location, industry, or occupation, productivity is a…
Amie Whittington
Is your governmental hospital exempt under Section 501(c)3? If you have a 403(b) plan, the answer is yes, but even if you don’t, you need to check.
The Internal Revenue Service (IRS) is ramping up compliance audits of governmental hospitals that are exempt under 501(c)3 (dual status). The…
Tim Lozier
The dynamic of risk management and compliance seems to be experiencing a shift toward risk management in operations, and learning to pay attention to detail in order to leverage it.
The biggest question often asked is, “I’m aware my company needs to pay great attention to the detail of risk, but…
Gwendolyn Galsworth
The one complaint—the one problem—that nearly every company puts at (or very near) the top of its list of challenges is communication. George Bernard Shaw, the famous Irish playwright, sets us straight on this when he said: “The single biggest problem in communication is the illusion that it has…
Annette Franz
What motivates you to go to work every morning? What drives you to do good work every day? What motivates you to want to work for your employer every day? What are the things that your manager and your executives do that encourage you to work hard for them every day?
What motivates your staff? Do…
Ian Haydon
There’s a revolution happening in biology, and its name is CRISPR. CRISPR (pronounced “crisper”) is a powerful technique for editing DNA. It has received an enormous amount of attention in the scientific and popular press, largely based on the promise of what this powerful gene-editing technology…
