All Features
Bill Kalmar
Over the Thanksgiving holiday the Microsoft Word program on my laptop went kaput. I was unable to open any previous columns I had written, so I couldn’t write any new scintillating, informative columns for Quality Digest Daily that readers have become accustomed to. (OK, the laughing can stop now…
William A. Levinson
Henry Ford would have fired for incompetence any manager who tried to move jobs offshore for cheap labor. He believed—and more important, proved—that intelligent management can make most jobs sufficiently value-adding to justify high wages for American workers. If he was alive today, however,…
ITAMCO
(ITAMCO: Plymouth, IN) -- Indiana Technology and Manufacturing Companies (ITAMCO) has released the iBlue, the first handheld bluetooth transmitter that gathers crucial production data and sends it to Bluetooth-enabled smartphones, tablets, and computers. The iBlue replaces several tools, including…
FDA
An important message came through loud and clear during the Food and Drug Administration’s (FDA) whirlwind visit to China this month: China is determined to strengthen its food safety system.
I had not visited China in nearly 10 years and I was struck by the extraordinary progress in the cities we…
Jim Clifton
The four following anecdotes carry a similar message. They should seriously alarm city, state, and country leaders everywhere.
A CEO of a multibillion-dollar California company, and lifelong resident of the Golden State, told me at a dinner that he was moving his business from California to the…
Joel Smith
I have a birthday coming up and wanted to share a wealth of statistics about birthdays that you may find entertaining. First is the “birthday problem.” Some of you probably encountered this one in a statistics class at some point.
The birthday problem is: How many people would need to be in a room…
Matthew Littlefield
Although best practices and management systems behind quality management have remained consistent for decades, the systems and solutions used to ensure the production and delivery of high-quality products and processes have changed drastically. Systems that once seemed ideal have become obsolete…
Instron
(Instron: Norwood, MA) -- Instron, a leading provider of testing equipment solutions designed to evaluate mechanical properties of materials and components, has introduced TrendTracker, a software package for managing and analyzing test results for Bluehill 3 Materials Testing Software.…
George Anastasopoulos
In July 2008, the Council of the European Union and the European Parliament agreed to provide a legal framework that creates one monopoly in each member state of the European Union (EU) for the provision of accreditation services across Europe.
This action could be understood (but even then that’s…
Mike Roberts
Many companies struggle with the best way to think about and incorporate the cost of quality into operations. In this post we’ll examine some recent research highlighting how many companies fail to use reductions in the cost of quality as a driver for competitive advantage and revenue growth.…
Umberto Tunesi
Despite the efforts and misfortunes of Copernicus, Galileo, and other famous astronomers to convince us that the world is not the center of the universe, the quality “solar system” remains stubbornly geocentric—that is, top-management-centric.
I don’t mean this is necessarily bad, but it does…
Quality Transformation With David Schwinn
Ron Behrens, an old friend and colleague, recently replied to my invitation to share examples of the intelligent use of statistics, such as that used in our Six Sigma projects. I asked for stories, some data, and some statistical analyses. With his response, he noted that I had probably already…
Alan’s Apothegms with Alan L. Austin
I’ve had a varied and interesting career, having lived and worked in the Middle East and West Africa. Specifically, we were in northern Nigeria, a region that suffers from corruption and poverty and the ever-present threat of violence from criminals and terrorists alike. I still check the online…
Patrick Stone
It’s clear that the Food and Drug Administration (FDA) should have more compounding pharmacy oversight, but how long will it take them to make other important decisions on public health?
The recent news is troubling.
For example, a shipment of tainted steroid from a Massachusetts-based compounding…
Kyle Toppazzini
In lean Six Sigma, the concept of voice of the customer (VOC) is paramount. VOC takes into account the customer’s wants and needs. But I believe this concept falls short in taking into account the wants, needs, and concerns of all aspects of an enterprise. We may not get the support we need to be…
Marc Tian
Gauging fixtures are a staple in many metrology labs and assembly lines. They offer a fast, easy, and inexpensive way to determine if a measured part passes tolerances. Two popular tools that are found in many fixtures are HEIDENHAIN length gauges and linear variable differential transformers (…
Ford Motor Co.
(Ford: Dearborn, MI) -- Ford Motor Co. has designed the Key Life Test, which takes less than a year to complete, specifically for its new lithium-ion (li-ion) batteries, drawing on more than 20 years of extensive data and experience to deliver reliable hybrid vehicles today.
The test allows…
Ron Kaufman
Generally, companies try to stay on their best behavior all year long. But during this holiday season—with decked halls, crowded malls, shrinking bank accounts, and frayed nerves—providing great service is even more critical than usual. Much like Santa, customers have their own “naughty or nice…
NIST
Two federal agencies have teamed to create the first-ever system for linking accurate assessments of risk from wildland fires to improved building codes, standards, and practices that will help communities better resist the threat.
The proposed Wildland Urban Interface (WUI) Hazard Scale addresses…
Gallup
It’s better to have a terrible manager than a good-enough one,” says Raad Al-Saady, managing director for more than 7,000 employees at Abdul Latif Jameel (ALJ), one of the biggest companies in the Middle East. “Leaders are very quick to make decisions on bad or ineffective leaders.” But managers…
Underwriters Laboratories UL
Underwriters Laboratories (UL), a global safety science company, has released its annual global survey on manufacturers’ and consumers’ perceptions of products, whether they are making and selling them or buying and consuming them. Here are some of the key findings from this report.
Optimism gives…
Gerard Pearce, Phil Jamison
The vital supply chain networks used by companies are expanding and evolving at an unprecedented pace. At the same time, companies face enormous pressures to improve supply chain efficiency, reduce costs, and mitigate the risks involved in supplier compliance with organizational policies, codes of…
Timothy F. Bednarz
Great leaders are passionate. They possess an absolute love for what they do. In an April 2010 interview with Stephen Fry of Time magazine, Steve Jobs, CEO of Apple, observed, “I don’t think of my life as a career... I do stuff. I respond to stuff. That’s not a career—it’s a life!”
Starbucks’ CEO…
Steve Moore
More than 30 years ago, I became aware of the power of statistical process control (SPC) and what we used to call control charts (now called process behavior charts). As technical director of the company where I was employed at the time, I promoted the idea of SPC, got upper management “support,”…
LRQA Business Assurance
CEOs and managing directors worldwide are increasingly recognizing the link between certified management systems and the success and survival of organizations. This senior engagement is not only unlocking the intrinsic value of certified management systems but is delivering a clear return on…
