All Features
The Conference Board
(The Conference Board: New York) -- The Conference Board, a membership organization to help businesses improve performance and service, and Nielsen Holdings N.V., an information and measurement company, has announced the launch of The Demand Institute. Operated jointly by The Conference Board and…
Productivity Press
(Productivity Press: Boca Raton, FL) -- For visionary leaders, an organizational master plan and associated technologies have become essential components of strategic decision making. Written for leaders, planners, consultants, and change agents, The Organizational Master Plan Handbook: A Catalyst…
Minitab LLC
(Minitab: State College, PA) -- Refine your quality improvement skills by attending Minitab’s Manufacturing Quality training series in Chicago, March 27–30, 2012. Professionals will have the opportunity to learn from an industry-seasoned Minitab trainer, who will emphasize techniques for improving…
Gartner
Business process management (BPM) delivers significant benefits to organizations, but some have faced many problems due to wrong turns along the way, according to Gartner analysts. They have identified five BPM threats that business process improvement (BPI) leaders need to be mindful of as…
Paul Naysmith
The pile of papers in front of me is sizable. I’m wondering what would be the correct term for the volume of these white sheets of paper. A group of lions is called a “pride”; is a group of résumés called a “wedge,” a “stack,” or a “flurry?” I’m distracting myself from the reality of having to work…
General Tools and Instruments
(General: New York) -- With its exceptionally broad measurement range of –40° to 1,076°F (–40° to 580°C), the new 12:1 Wide-Range Infrared Thermometer (IRT657) from General Tools and Instruments (General) is perfect for testing and troubleshooting a wide variety of systems and components. It has a…
NIST
Weights and measures are indispensable. From the grocery store to the gas pump, all kinds of consumer products are sold by some measurable quantity, whether it’s length, count, volume, or weight. These values, the machines that measure them, and the people who measure the machines to ensure their…
Performance Review Institute PRI
(PRI: Warrendale, PA) -- At the February 2012 Nadcap meeting in San Diego, the results of the most recent global Nadcap Supplier Survey were announced.
In response to the question “Do you agree that quality has improved because of your Nadcap accreditation?” 85 percent agreed, while 7 percent…
Mettler-Toledo
(Mettler-Toledo: Greifensee, Switzerland) -- Mettler-Toledo Inc., a leader in the research and development of products and services in the precision instrument industry, has released its ReactIR 45P for real-time in situ IR analysis. Next-generation technology allows reaction scale-up to be studied…
ASQ
(ASQ: Milwaukee) -- The American Society for Quality (ASQ) will present its Distinguished Service Medals, along with 11 other awards, on May 20 in Anaheim, California, in advance of its annual World Conference on Quality and Improvement, which will be held May 21–23, 2012, at the Anaheim Convention…
Breuckmann
(Breuckmann: Meersburg, Germany) -- Breuckmann GmbH, manufacturer of high-value optical systems for contact-free measurement, digitization, and inspection in 3-D, is presenting its comprehensive range of high-performance 3-D scanning systems at Control 2012, the international trade fair for quality…
Elsys
(Elsys Instruments: Monroe, NY) -- Elsys Instruments, manufacturer of custom and standard, high-precision data acquisition systems, has expanded its family of LAN-controlled transient recorders to include high-speed PCI Express (PCIe) data transfer on its data acquisition modules.
The new TPCE…
Wiley
(Wiley: Hoboken, NJ) -- We live in an age where healthy living and physical fitness are all the rage. Media of all types promote improving our physical well-being through a healthy lifestyle. But conspicuous by its absence is any encouragement to become “decision fit” so that we can deliberately…
Akhilesh Gulati
The city of Austin, Texas, wanted to be listed as one of the top five places to live in the United States. Explaining that vision to the various municipal departments wasn’t difficult. Managers set about benchmarking from previous years, looking at the numbers, and deciding where they should take…
Bill Kalmar
Every four years our Gregorian calendar provides us with an extra day. Leap year, as it is called, or intercalary or bissextile year, contains one additional day to keep the calendar year synchronized with the astronomical or seasonal year. (And if you understand that, please contact me.) In any…
Stewart Anderson
Many companies begin their lean improvement journey by first implementing 5S, the Japanese methodology minimizing errors and mistake proofing: seiri (sort), seiton (set in order), seiso (shine), seiketsu (standardization), and shitsuke (sustain).
For many firms 5S seems like a logical starting…
NSF International
(NSF-DBA: Ann Arbor, MI) -- In response to growing industry and regulatory demand for certified training courses tailored to the needs of pharmaceutical quality management lead and internal auditors, NSF-DBA has developed an audit and self-inspection course. The NSF-DBA Effective Pharmaceutical…
CEESI
(CEESI: Nunn, CO) -- The Colorado Engineering Experiment Station Inc. (CEESI), provider of calibration services, specialty testing, research, and engineering services, has announced its 2012 flow-measurement training courses to be held in San Antonio and Houston, Texas, in April. Following is a…
Dimensional Control Systems DCS
(DCS: Troy, MI) -- Dimensional Control Systems Inc. (DCS), provider of quality management software solutions and consulting services, has announced that Donald Jasurda, the vice president of DCS, will address composites engineers, aerospace and defense manufacturers, and others at the 2012…
Jossey-Bass
(Jossey-Bass: San Francisco) -- Management and Organization Theory, by Jeffrey A. Miles (Jossey-Bass, 2012), offers a summary and analysis of the 40 most popular, researched, and applied management and organization theories. This important resource includes key instruments used to measure variables…
Indicate Technologies
(Indicate Technologies: Santa Clara, CA) -- Have you ever wondered why your organization has not been successful implementing geometric dimensioning and tolerancing (GD&T)? Greg Hetland, Ph.D., a sitting member of the ASME Y14.5.1 committee responsible for the standard on the mathematical…
Timothy F. Bednarz
Effective leadership is based on ongoing input and feedback. Where 20 years ago managers rarely asked for input, today effective leaders are regularly seeking and receiving employee feedback.
Leaders elicit cooperation from employees and other individuals when they listen to them. To move…
American Customer Satisfaction Index ACSI
As the economy improves, albeit at a very slow pace, aggregate customer satisfaction with goods and services has improved as well. The ACSI gain for the final quarter of 2011 is very small, but it represents the fourth consecutive quarter without a decline.
The national ACSI advanced by 0.1…
Harrington Group International
(The Harrington Group: Orlando, FL) -- The Harrington Group Inc. invites you to attend a webinar conducted by H. James Harrington, an internationally recognized guru on performance improvement and the founder of California-based Harrington Institute, an international consulting firm providing a…
Institute for Healthcare Improvement IHI
(IHI: Cambridge, MA) -- The Institute for Healthcare Improvement (IHI), an independent nonprofit organization founded in 1991 to help lead the improvement of health care throughout the world, will host its 13th Annual International Summit, “Improving Patient Care in the Office Practice and the…
