All Features

Yoav Kutner
Like business-to-consumer (B2C) e-commerce, business-to-business (B2B) e-commerce allows customers to purchase parts and supplies via an online portal. The difference is that in B2B e-commerce, both the customers and suppliers are businesses, and the customers may or may not be the end users of the…

Jose Luis Alvarez
Alexander Hamilton, one of the United States’ founding fathers, famously called energy the most important characteristic of the executive branch of government. “A feeble Executive implies a feeble execution of the government,” he said in the Federalist Papers. “A feeble execution is but another…

Gleb Tsipursky
Negotiators, even professional ones, make surprisingly many wrong decisions that doom negotiations that should have succeeded. Many of these mistakes relate to overestimating how well they can read the feelings and thoughts of other parties in the negotiation, as well as the extent to which the…

Aarti Gumaledar, Sameer Hasija, V. Paddy Padmanabhan
Globalization of trade and decades-long innovation in supply chain networks have resulted in significant benefits for all stakeholders—greater efficiencies, lower costs, and greater access to markets, to name just a few. Yet Covid-19 has exposed vulnerabilities in global supply chains. Dispersed…

Ashley Y. Metcalf
Lean supply chains are designed based on several key principles. First, the general philosophy of lean is to reduce or eliminate nonvalue-added waste. The concept of reducing waste is always beneficial to organizations. We should continuously strive to reduce things like wasted time, wasted effort…

Jill Neimark
If you’ve ever stayed in a relationship too long or stuck with a project that was going nowhere, you’re not alone. Humans are generally reluctant to give up on something they’ve already committed time and effort to. It’s called the “sunk costs” phenomenon, where the more resources we sink into an…

Steven Ouellette
What is the most important thing for your business to be working on right now? Would everyone else working there agree? Is everyone working toward the business’s goals? How do you know?
Most businesses in my experience cannot answer these questions. There may be metrics, but they are not…

Sheronda Jeffries
Since the beginning of the coronavirus outbreak, UK officials have seized millions of substandard face masks at Heathrow Airport. These masks could have put millions at risk for contracting or spreading the Covid-19 virus.
Industry and governmental organizations including the Therapeutic Goods…

Philippe Aghion
Imagine a ship at sea, at risk of sinking in a tempest. Is it better to empower the crew to do whatever it takes to save the ship, or should every decision be made by the captain and top officers? Similarly, what should the optimal form of firm organization be during a severe downturn? The need to…

Corey Brown
Lockout/tagout (LOTO) procedures are common in industrial and manufacturing environments. Despite this, failure to adequately train employees on LOTO procedures continues to be one of the U.S. Occupational Health and Safety Administration’s (OSHA) top 10 most frequently cited violations during…

Matthew Bundy
Untitled Document
Burning plastic cart carrying a fax machine, a laptop computer, and a three-ring binder. Click here for larger image. Credit: FCD/NIST
Several centuries ago, scientists discovered oxygen while experimenting with combustion and flames. One scientist called it “fire air.” Today,…

Zach Winn
This story was originally published by MIT News.
These days businesses have enough to worry about without thinking about their insurance. Unfortunately, tasks like managing insurance claims and completing annual renewals require a lot of thinking.
The startup Newfront Insurance is seeking to…

Gleb Tsipursky
Should quality professionals be worried about the new Covid strains originating in the United Kingdom, South Africa, and elsewhere, and recently identified in the United States?
Authorities have focused on downplaying concerns about vaccine effectiveness against these new variants. While some…

James J. Kline
Ever since the International Organization for Standardization (ISO) included risk-based thinking in ISO 9001:2015, an idea has arisen among some in the quality profession that quality managers can move into the risk management arena without any competition from other professions. This article looks…

NordVPN Teams
According to Gartner, 99 percent of the vulnerabilities exploited in 2020 have been ones known about by security and IT professionals at the time of the incident. However, taking care of them is tiresome, as it takes 38 days to implement a patch and in the past year alone 12,174 new common…

Bryan Christiansen
A manufacturing facility can’t operate without a maintenance team. Frankly, most businesses can’t. In one way or another, we all rely on different machines and infrastructure to deliver our products and services.
To avoid expensive, unexpected breakdowns and keep assets in good operating condition…

Richard Harpster
As someone who has helped companies in a wide variety of industries for the last 30 years solve many problems using risk-based thinking, I cannot think of an issue that I have worked on that is more important than preventing the spread of Covid-19. With three high-risk people in my home, I have…

Annette Franz
Over the years, I’ve written a lot of posts about change and change management. In an article I wrote earlier this year about change and some of the learnings and takeaways from the pandemic and the business crisis that it created, I noted that we had (and still have) a lot to learn. Here’s one of…

Bahar Aliakbarian
The two major U.S. developers of the early Covid-19 vaccines are Pfizer/BioNTech and Moderna. They both developed mRNA vaccines, a relatively new type of vaccine. A major supply-chain issue is the temperature requirement for these vaccines.
The Pfizer vaccine needs to be stored at between –112° F…

Thomas Malnight, Ivy Buche
The Covid-19 pandemic has prompted different responses from company CEOs seeking to ensure their businesses survive. Keeping their employees safe has been the first priority, but beyond that, their task has involved understanding the situation, launching countermeasures, and trying to evolve ways…

Gleb Tsipursky
Have you changed your views about Covid-19 months into this pandemic? Or are you anchoring to the same views you held last spring?
For example, many people still believe the false claim spread by many prominent leaders in March 2020 that Covid is no worse than the common flu. They protest against…

Tim Waldo
If you are like many small and medium-sized manufacturers, finding good help has been a pain point for many years, and it has become even more difficult during the Covid-19 pandemic. The market forces driving that dynamic are not likely to change soon.
Your shop has had to become more adaptive and…

Jeffrey Phillips
First, a slight diatribe. Why is it that company leaders think their people can do successful innovation when they don’t share a common language? In this article’s title I’ve used the word “disruptive,” and by this I mean innovation in the “third horizon”—incremental, breakthrough, and disruptive.…

Ryan E. Day
If you are a quality engineer or maybe even the quality manager of a manufacturing company, investing in quality improvements may be a no-brainer. Defects are inherently undesirable, right? Well, yes, but at the level of plant manager, president, or CEO, decisions about where to allocate assets…

Ken Voytek
During the past few years, I have written more than a few blogs and papers looking at manufacturing productivity across the 50 states. I wanted to update some of these analyses to reflect more recent data, see what they tell us, and examine how states were performing when looking at the change in…