All Features
Laurel Thoennes @ Quality Digest
In the foreword of Mark Graban’s book, Measures of Success: React Less, Lead Better, Improve More (Constancy Inc., 2018), renowned statistician, Donald J. Wheeler, writes about Graban: “He has created a guide for using and understanding the data that surround us every day.
“These numbers are…
Knowledge at Wharton
‘How is it that in the middle of a relatively small town of about 125,000 people in Minnesota, you’ve got the No. 1-rated healthcare system probably in the world?”
The question was put to Jeffrey Bolton—the Mayo Clinic’s chief administrative officer—by Larry Jameson, executive vice president of…
Jack Dunigan
Do you know the one thing you can do to light the fire of motivation, energy, creativity, and self-propelled action in your employees?
The discovery of gold in Northern California lit off a tidal wave of prospectors, who came by the thousands to find their share of wealth. A very small number…
Bill Bellows
In February 1990, W. Edwards Deming traveled to Western Connecticut State University (WCSU) in Danbury, Connecticut, to deliver three lectures: an afternoon session with students, immediately followed by one with faculty and staff of the business school, followed by an evening lecture open to the…
Jesse Lyn Stoner
Mary Parker Follett, a pioneering business consultant, was asked to help a troubled window shade company. The company’s thinking was narrow and limited. When asked to define their business, they said, “We produce window shades.”
She asked them “What business are you really in from your customer’s…
Mike Richman
If you want to keep stretching and improving, you’d better get comfortable with the discomfort of change. People have been saying that for decades, yet each time we successfully adjust to new business developments—or personal developments, for that matter—what’s the first thing we tend to want to…
Suzanne McCormack
When it comes to manufacturing, details are crucial. Every part of your product design is meticulously strategized, and quality control is integrated through the entire manufacturing process to guarantee the final product is exactly how it was intended. When the details are so vital, you don’t want…
Rob Matheson
A novel encryption method devised by MIT researchers secures data used in online neural networks, without dramatically slowing their runtimes. This approach holds promise for using cloud-based neural networks for medical-image analysis and other applications that use sensitive data.
Outsourcing…
Eryn Brown, Knowable Magazine
Alan Colquitt is a student of the ways people act in the workplace. In a corporate career that spanned more than 30 years, the industrial-organizational psychologist advised senior managers and human resources departments about how to manage talent—always striving to “fight the good fight,” he says…
Steven Brand
Virtual reality (VR), sometimes referred to as augmented reality (AR), is shaking things up across all industries, including manufacturing. Although the technology is currently being employed mainly by large manufacturers, like additive manufacturing and the cobots before it, growing acceptance of…
Jason Stoughton
The underground storage shelves of the National Institute of Standards and Technology (NIST) Museum are filled with loads of charmingly weird objects accrued throughout more than a century of scientific work. However, the original purpose of quite a few of these objects is lost in time. They are…
Mike Richman
The dog days of summer have arrived, but fear not! We brought you another cool episode of QDL this past Friday, covering lean improvement, the Deming philosophy, leader psychology, and Industry 4.0. Here’s a closer look:
“Century-Old Factory Gets an Upgrade with 6S” Penn-Troy Manufacturing Inc.…
Nate Dvorak, Ryan Pendell
Retention is challenging for many organizations, especially in today’s tight labor market, where 63 percent of full-time employees say it is “somewhat likely” or “very likely” that they could find as good a job as the one they have now.
Retention can also be complicated. Pay and promotions alone…
Jennifer V. Miller
Is your organization built on a culture of trust?
Look around you; there are plenty of clues as to whether trust abounds. How quickly are decisions made? How many people do you copy (or worse, bcc) on emails? Do executives check in on the “troops” even when on vacation?
Given that 82 percent of…
Rob Matheson
MIT researchers have developed novel photography optics that capture images based on the timing of reflecting light inside the optics, instead of the traditional approach that relies on the arrangement of optical components. These new principles, the researchers say, open doors to new capabilities…
Brad Egeland
First off, let me state that I really, really believe that remote project management is a great solution for most projects. It has worked extremely well for me for the past 10 years or so. But I know it’s not for everyone. Remote project management, while often a sensible and cost-effective…
Manfred Kets de Vries
A certain amount of stress is needed for us to function effectively. Stress is very much a part of the human condition. We all face disappointments, setbacks, losses and pain. But to live a rich and meaningful life, we must learn to deal in a constructive way with life’s challenges.
Stress evolved…
Harish Jose
I came across an interesting phrase recently. I was reading Kozo Saito’s paper, “Hitozukuri and Monozukuri,” and I saw the phrase “kufu eyes.” Kufu is a Japanese word that means “to seek a way out of a dilemma.” This is very well explained in Daisetz T. Suzuki’s wonderful book, Zen and Japanese…
Ruth P. Stevens
Lead generation is a major preoccupation of the typical B2B marketing department. Indeed, most B2B marketers report that leads—with an emphasis on quality leads—are their primary goal. So, let’s review the top prospecting tools and techniques that are working for B2B marketers today. And if you…
Bruce Hamilton
Bob C. was a frontline employee with 25 years of experience. His day was spent operating a machine that stripped and terminated leadwire assemblies. Problem was, there were more than 1,000 different assemblies, and it seemed that, while the machine was always busy, it was always behind schedule.…
Jim Benson
‘What if there’s a task in my options column that just never moves?”
This question comes up in almost every class we teach.
And we ask, “What if that happens?”
We get answers like, “You have to make time for it,” or, “We need to find out why we didn’t start it.”
Maybe. Maybe that was…
Mark Rosenthal
During a TED talk, Amy Edmondson, the Novartis Professor of Leadership and Management at Harvard Business School, talks about “How to turn a group of strangers into a team.” Although long-standing teams are able to perform, our workplaces today require ad-hoc collaboration between diverse groups.…
Michael Jarrett
Transformational leaders are the exception, not the rule.
A consistent picture emerges from lists of top CEOs. In Harvard Business Review’s Best-Performing CEOs ranking, Pablo Isla of Inditex, the parent company of Zara; Ajay Banga of Mastercard; and Bernard Arnault of LVMH stand out for both…
Laurel Thoennes @ Quality Digest
Does this sound familiar? The keynote speaker is talking a mile a minute as you scramble to take notes on her every word. Your hand cramps, and then it’s over. Speaker bows to a standing ovation while you sit perturbed, knowing you missed some things. But angst arrives as you look over your notes…
NIST
Organizations worldwide stand to lose an estimated $9 billion in 2018 to employees clicking on phishing emails. We hear about new phishing attacks regularly from the news and from our friends. So why do so many people still click? NIST research has uncovered one reason, and the findings could help…
