All Features
Quality Transformation With David Schwinn
Story update 12/06/2013: Wow did we mess up. When this story originally published we, the editors, introduced an error into the story regarding the Alaskan oil spill (which the author hadn't mentioned in his original) and didn't realize it. When readers pointed out the error we compounded the…
Dawn Bailey
In Baldrige’s 2013–2014 Criteria for Performance Excellence, innovation is defined as making meaningful, discontinuous change to products, processes, or organizational effectiveness in order to create new value for stakeholders. So you might not expect to find an example of such innovation in a…
Bayer
Editor’s note: This is a long article with lots of data… interesting data in our opinion. If the argument over the skills gap or STEM education interests you, this is worth reading.
This year’s Bayer Facts of Science Education survey, the 16th in the series, focuses on one of the major STEM (…
Umberto Tunesi
I read in September about the demise of 100-year-old Eiji Toyoda, and of his commitment to implant lean-oriented visions into his family-owned Toyota industrial enterprise. At the time I was reading Josip Krulic’s book, Histoire de la Yougoslavie: de 1945 à Nos Jours (History of Yugoslavia From…
U.S. Department of Energy
In the race to combat global climate change, energy efficiency is the low-hanging fruit for reducing our carbon footprint. Featured this month on energy.gov are the U.S. Department of Energy’s (DOE) National Labs and their accomplishments in energy efficiency. The National Labs are fundamentally…
Gottfried Giritzer
Every quality manager is familiar with internal audits, a systemic check of all company departments to verify that they are following established procedures. Most department heads are also familiar with internal audits. But there is often a big difference between how quality managers and department…
MIT News
Advances in materials are driving the proliferation of new technologies, from energy to smart phones and televisions to robotic surgery, MIT faculty and industry researchers said during MIT’s recent Materials Day Symposium, hosted by the Materials Processing Center.
Here are the highlights from…
Jack Dunigan
My father’s generation came through the Great Depression and World War II. Because those times were so uncertain, security was, and remained, a critical factor for this generation. It might even have been the most relevant, predominant one for them. But companies and parents are learning that…
Tripp Babbitt
In my last column, “Deming’s Challenge to Us, Part 1,” I sounded the alert that just being improvement people is not enough, and waiting for management to do something is a poor strategy. In this column, I’m focusing on our choices and options to move forward as change agents.
For a couple of…
Akhilesh Gulati
Editor's note: This article continues the series exploring structured innovation using the TRIZ methodology, a problem-solving, analysis, and forecasting tool derived from studying patterns of invention found in global patent data.
Lessons about TRIZ learned at the monthly meetings of My Executive…
Tom Somodi
It’s astonishing how businesses and people are continually influenced by solution providers and consultants of change methodologies. These consultants somehow have the ability to convince others that if they want to obtain a desired change, then all they have to do is “execute this” or “buy into…
Thomas Abrams
You probably have seen many consumer advertisements for prescriptions drugs—on TV, in magazines, or online. Although those ads are expensive, did you know that in 2010, pharmaceutical companies actually spent more money advertising to healthcare professionals than they spent advertising to…
Matthew E. May
I get the question all the time, especially from organizations that have significant investment in some process improvement program—like a lean Six Sigma or lean kaizen initiative. (I hear the ghosts of Toyota engineers booing.) These companies have picked all the low-hanging fruit, squeezed as…
Knowledge at Wharton
Customers describe how they feel about companies and brands in profoundly personal ways. We hate our banks; we love our yoga pants. We can’t stand the cable company, but we consider our smartphone one of our very best friends.
How are we making these judgments? According to a new book titled, The…
Mary McAtee
It was the end of a long day. While sitting over dirty martinis with extra olives, my long-time colleague, Tisha Tomlinson, and I were discussing a situation and trying to plan a strategy that met the needs of all involved. We had spent the day with various quality and environmental, health, and…
Quality Digest
They say the world is getting smaller all the time. Tell that to your supply chain manager.
It’s something of a conundrum that as technologies allow companies to deal with suppliers farther and farther away (for cheaper labor and reduced costs) the opportunity for a logistics nightmare increases…
Patrick Runkel
Design of experiments (DOE) is an extremely practical and cost-effective way to study the effects of different factors and their interactions on a response.
But finding your way through DOE-land can be daunting when you’re just getting started. So I’ve enlisted the support of a friendly golden…
Grant Ramaley
Many of us have heard horror stories about ISO certificates that were fakes, or of medical-device quality system audits being performed by persons who were not competent. A recent report published by the European Commission found that two out of 11 notified bodies were performing so inadequately,…
NIST
When it comes to detectors for dangerous chemicals, toxins, or nefarious germs, smaller and faster is better. But size and speed must still allow for accuracy, especially when measurements by different instruments must give the same result.
The recent publication of a new standard—a culmination…
Arun Hariharan
In “Standardize to Improve, Part 1,” I talked about how to map or document business processes, which I illustrated through the story of Grandma Cakes, a cake-baking business that boomed from secret recipes in one kitchen to eight factories in several cities. In this second part of the article, let…
Dirk Dusharme @ Quality Digest
Frequently, Quality Digest Daily has reported that many of our manufacturing readers say there is a lack of skilled talent to fill technical positions. For our audience, this has typically been in the area of metrology, which involves not only specialized knowledge but also a lot of experience,…
Arun Hariharan
Taiichi Ohno, the father of the Toyota Production System, once said, “Where there is no standard [process], there can be no kaizen [improvement].”
In an earlier column, I wrote about how we used the customer-output-process-input-supplier (COPIS) method, which is a customer-first or an outside-in…
Lawrence Berkeley National Laboratory
With winter around the corner, some homeowners may be thinking about plugging all the leaks in their homes to make them less drafty. Imagine if every homeowner in the country did that: How much energy could be saved? Using physics-based modeling of the U.S. housing stock, researchers from Lawrence…
MIT News
‘It’s all about the process,” says MIT professor Warren Seering. He’s referring to his product design and development class (identified as Course 2.739), but he could easily be talking about product development itself.
“We want 2.739 students to leave with a set of methods readily available to…
Harry Hertz
I am an introvert; INTJ for those who admire Myers-Briggs indicators. I remember being particularly pleased a few years ago when I read a Harvard Business Review article that extolled the virtues of introverts as effective leaders. The article stated conventional wisdom and a decade of academic…
