All Features
Umberto Tunesi
If we accept the definitions of prolific (producing fruit, offspring, etc. in abundance, or producing constant or successful results) and prolix (so unnecessarily long as to be boring), then we must recognize that, based on present publications, quality as a concept is looking more prolix than…
Jim Benson
Your backlog is hope. Your backlog is pain. Your backlog holds all the projects, tasks, demands, desires, and expectations that you and the world have for you. The problem is, today’s apparent emergencies are tomorrow’s waste of time.
If we are focused on completion, we don’t want to complete…
Tripp Babbitt
After WWII, W. Edwards Deming provided the spark that ignited Japan into making quality products. I like to refer to it as the greatest upset in economic history. How did such a small country with few economic and natural resources build a manufacturing juggernaut that could overcome the great…
Donald J. Wheeler
Last month in “The Analysis of Experimental Data,” I presented a method for analyzing experimental data that was built on the use of the range statistic as a measure of dispersion. In this day of computers and software, why should we even consider using ranges in our analysis of experimental data…
Siemens PLM Software
Wood Stone Corp. captured American’s love for high-quality pizza and many other dishes when it started its stone-hearth cooking equipment business, eventually becoming world-renowned and the leading manufacturer in the industry. The company is especially popular for its wood-fired oven used by…
Michael Causey
Those of us in and around Washington D.C. like to tell folks in the days leading up to a president’s State of the Union (SOTU) address that the speeches rarely matter and are generally forgotten while the teleprompter’s still warm.
Then we analyze them to death for a few days. I don’t mean to…
Michelle LaBrosse
I
am a completion nut; I can get stuff done in the most chaotic of situations—a lot of stuff done. But it hasn’t always been that way. There was busyness, which does not mean productivity. Nor does it necessarily mean you are doing what it is you need to do to achieve your goals. I learned this…
Paul Naysmith
I’m one of those 40 million customers who had their bank card and PIN stolen while shopping at Target, one of America’s largest chains of general super-stores. Like most of the affected consumers, I first heard about the breach from my bank, another large network known as Chase. In a very frank…
Daniel Schmitt
Failure mode and effects analysis (FMEA) is often underutilized in many companies. The key is to catch failures before they happen, thus reducing costs in the long run. Reducing costs while keeping quality up is an indicator for success in this global economy.
Companies use FMEA for a variety of…
Davis Balestracci
I remember all too well the “quality circles will solve everything” craze during the 1980s, which died a miserable death. During this time I was exposed to Joseph Juran’s wisdom about quality circles from his outstanding Juran on Quality Improvement video series from the 1970s. He was adamant:…
Rob Fenn
O ne reason why ISO’s management standards are so highly regarded is that in order to claim ongoing certification, organizations must be audited continually to ensure they still meet the requirements of their chosen standard. This independent verification gives clients and other stakeholders the…
Phil Coy
Let’s take a look at takt time and cycle time in the enterprise resource planning software, Microsoft Dynamics AX 2012. Elsewhere I’ve noted the common misunderstanding in lean terminology between takt time and cycle time. At first it seemed confusing in AX as well. Hopefully, this can bring some…
Kevin Meyer
For the past couple weeks, I’ve been digging into employee handbooks because a startup I’m involved with has grown to the point of needing one. Few perhaps realize how that document, usually given to you on your first day and then mostly forgotten, shapes culture and thereby fundamental…
Jim Benson
‘Those people in IT, I don’t know why we have them around.” Richard, a department head for a major healthcare firm, stared at me across the table. “They have projects that are six months late! Projects they told us would take only a few months to do! We’d be better off if we just outsourced the…
Thomas R. Cutler
How materials are transported throughout a production system can affect not only a company’s lean implementation but also on product quality itself. In many industries the material handling system helps ensure that part damage—cosmetic or functional—doesn’t occur while a part or subassembly makes…
Michael Rapaport
In many ways, supply chain management (SCM) systems close the loop on quality management processes. By including SCM integration in your quality management software stack, your company can tie product life-cycle management (PLM) systems together with manufacturing operations management (MOM)…
Matthew Littlefield
There’s been a noticeable shift during the past five years in how the quality software market is perceived. The definition of what Enterprise Quality Management Software (EQMS) encompasses has shifted, and the benefits of creating a closed-loop quality environment have been validated.
For those…
Bruce Hamilton
In 1966, a freshman at a college in Maine attended a speech given by Floyd McKissick, newly appointed head of the Congress of Racial Equality, better known as CORE. In the packed auditorium there were no more than a half-dozen African-Americans that came to hear the “radical” new leader whose…
Ryan E. Day
After so many decades of quality assessment, process-improvement initiation, statistical analysis, and general discussion, one would think the question, “What is quality?” has been answered and closed. One would be wrong.
When defining quality...
There is certainly no shortage of material and…
Brenda Percy
Organizations today operate at speeds faster than ever before, and small to midsized businesses (SMEs) are no exception. Software solutions for quality management systems (QMS) are all too often overlooked by owners and managers of SMEs due to preconceptions about cost and ROI.
The fact is,…
Dirk Dusharme @ Quality Digest
This past November, three winners of the 2013 Malcolm Baldrige National Quality awards were announced, one in education and two in healthcare. Quality Digest Daily is fortunate that one of the winners, Sutter Davis Hospital (SDH) is practically in our back yard. This gave us an opportunity to meet…
Carly Barry
I had the opportunity to speak with a great group of students from the New Jersey Governor’s School of Engineering and Technology—a summer program for high-achieving high school students. Students in the program complete a set of challenging courses while working in small groups on real-world…
Matthew E. May
“Business and human endeavors are systems... we tend to focus on snapshots of isolated parts of the system, and wonder why our deepest problems never get solved.”—Peter Senge
Senge had it right. I have never, ever seen a systemic issue truly resolved with an isolated, tactical solution. Every year…
Annette Franz
It was Mark Twain who said, “Action speaks louder than words but not nearly as often.” This has become my favorite saying, both with regards to customer experience and to life in general.
I’ve used this quote recently with my kids, and it's an important code to live by. It speaks to honesty,…
Harry Hertz
The results are in for the annual Best Places to Work in the Federal Government. The overall survey results are not surprising based on history, the current environment, and where many organizations—both government and business—have been challenged during recent years in the area of workforce…
