| Quality Digest

Christmas Wish: Meaningful Measurements

All I want for Christmas is a meaningful measurement. I’m tired of “technical specifications” that have no real-world application.

Starbucks Wait Times and Process Capability

If you’re in line for a coffee at the local Starbucks, analysis conducted by graduate students at Rutgers University suggests that the probability of waiting more than five minutes for your tall, hot, three-pump, sugar-free vanilla, one-pump mocha, half-soy, half-non

The Final Common Cause Strategy

Previously I discussed three common cause strategies (links below) that help to expose all existing, underlying special causes of variation.

Attracting the Next Generation of Research Scientists

Much has been said about American students falling behind in science; minority students in particular are under-represented and tend to choose other career options.

Four Ways Not to Fix a Computer Program

Over the Thanksgiving holiday the Microsoft Word program on my laptop went kaput.

Henry Ford Would Dump California

Henry Ford would have fired for incompetence any manager who tried to move jobs offshore for cheap labor. He believed—and more important, proved—that intelligent management can make most jobs sufficiently value-adding to justify high wages for American workers.

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