Book Interview: "Never Go With Your Gut"
Story links for Dec. 6, 2019
On this QDL, we look at gut reactions. The advice we have all received (and maybe given) about “just trust your instincts” or “go with your intuition.” Dr. Gleb Tsipursky tells us why your “gut” may not be the best thing to rely on when making business decisions.
Book: "Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters"
Life Without the Paris Agreement
How will the United States’ withdrawal from the Paris Agreement affect greenhouse gas emissions?
The Importance of Productivity
Productivity matters. It matters a lot. Yet it often seems that folks talk about productivity but don’t do anything about it.
Six Healthcare, Nonprofit, and Education Organizations Win Baldrige Awards
The U.S. Department of Commerce announced today that six organizations will be presented with the Malcolm Baldrige National Quality Award. Baldrige is the nation’s only presidential award for performance excellence, recognizing U.S.
Exploring modern apprenticeships
Story links for Nov. 22, 2019
We talk to Nicholas Wyman, CEO and founder of IWSI America, about apprenticeship programs and how they are helping address today's skilled-labor shortages.
Report: It’s Time: Using Modern Apprenticeships to Reskill America.
Seven Deadly Sins of Development Planning, Part 1
It’s the time of year when many leaders find themselves consumed by the business planning process.
Delegate But Don’t Abdicate
Let’s assume that you want to delegate a task that’s been sitting on your desk since forever. You know what needs to get done and have (finally) found (and trained) the right person to do it. Let’s call this person Sally.
Value-Added Inspection
Measurement is often seen as nonvalue-added work. However, if we properly account for the expected costs involved in passing defects on to customers, then the increased value of the product can be clearly shown.
How to Win at Customer Service
When Scarlett hung up the phone, she was close to tears. Even more unexpectedly, so was the customer service representative on the other end. How did a seemingly simple inquiry end in two people so frustrated they were on the verge of a breakdown?