Is There A Doctor In The House?Health care, a tough "bill" to swallow
Fri, 08/07/2009 - 16:16
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hose of us who were fortunate enough to avoid the swine flu or so-called pandemic several months ago, may have another opportunity this autumn. Reports are that another strain of the dreaded flu will emerge and the drums of fear and persuasion… What’s in a Name?Give Me a “Q!” Give Me a “G!”
Mon, 08/03/2009 - 13:54
Sometimes in our attempt to correct a quality oversight we end up creating more havoc than if we had done just nothing. Looking for problems in an otherwise smooth running operation can result in confusion and, in the case I am about to describe,… Crazy Service: Life's Little LocoismsI don't want HBO, Showtime, or nonagenarian politicians.
Tue, 07/28/2009 - 03:00
Before some of you fact checkers write me to explain that locoism is a disease cattle contract by eating loco weed and a malady not inflicted on humans, let me assure you that there are some in our society who dine on this delicacy every day, based… The Changing Face of the WorkplaceTo stay or not to stay!
Mon, 07/06/2009 - 14:00
As I listened to South Carolina Governor Mark Sanford struggle through tears and sobs as he described his sordid, illicit affair with a woman from Argentina, I concluded that he must have been listening to the new Kenny Chesney song “Out Last Night… It’s All Downhill Now!If you don't ask customers before making product changes, watch out!
Wed, 06/24/2009 - 03:00
June 21 marked the beginning of summer, also known as the summer solstice. As a major celestial event, the summer solstice results in the longest day and the shortest night of the year. From here on out, we will have less daylight. It’s over folks… Quality in Health Care Still the Best MedicineAn anniversary to savor
Mon, 06/01/2009 - 14:25
None of us, I suspect, are fond of visiting our physician, making an unexpected trip to the hospital emergency room, or undergoing an operation. From time to time, we hear about the unanticipated results of a botched operation where the wrong leg… Quality and Customer Service on the Rebound?That was the week that was!
Thu, 05/07/2009 - 07:51
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ost of us, I suspect, have had a week that we would prefer relegating to our mental recycle bin. But every now and then we have a week that is truly remarkable. I recently had such a week that soundly confirmed my contention that customer… Quality and Customer Service On the Rebound?That was the week that was!
Thu, 05/07/2009 - 07:51
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ost of us, I suspect, have had a week that we would prefer relegating to our mental recycle bin. But every now and then we have a week that is truly remarkable. I recently had such a week that soundly confirmed my contention that customer… Survivor: United States of America WorkplaceIf only TV shows and books worked in real life!
Mon, 04/06/2009 - 13:04
Since the year 2000, we have either been mesmerized, entertained, or in my case, irritated by a TV program called “Survivor.” Contestants on this show are isolated in the wilderness and compete against each other for cash and other prizes. The… A Few of My Favorite Quality ThingsA testimony of a few admirable products and services
Mon, 03/09/2009 - 09:38
To be a quality professional means that you must have a trained eye and a sensitive ear for the delivery of exceptional service. We appear to be a group of people who have set the bar so high that at times it may be difficult or almost impossible…
