This Is No Time To Hibernate Or VegetateHow about starting quality time activities?
Thu, 01/21/2010 - 05:00
Most of us, I suspect are familiar with the phrase, “Dog Days of Summer,” meaning the hottest, most sultry days of summer, typically early July through early September. Sometimes the time frame is defined as a dull lack of progress.
To the… No Rear View MirrorsNo need to look back
Mon, 01/11/2010 - 08:30
Besides penning a column periodically for Quality Digest Daily, I also write for a number of other newspapers and publications. One of those columns for a paper distributed in Michigan and neighboring states is entitled, “Retired… (and lovin’ it… My New Year’s WishesHey… give me a hug.
Thu, 01/07/2010 - 05:30
The year 2009—it was a year to be relegated quickly into obscurity. Nothing seemed to go right. Automotive sales were in the dumper. Home foreclosures continued to be in the news wreaking havoc on millions of people. The health care debate divided… 'Tis the Season—For Temps and Tip JarsTip Jars? Bah! Humbug!
Mon, 12/07/2009 - 05:00
As the holiday season approaches, there are several inevitable occurrences that will try our patience. Along with people jostling in lines, especially before dawn as bargain hunters await the opening of a store, the inevitable NASCAR-like jockeying… Henry Ford West Bloomfield: More Than a Hospital, An EnvironmentAt this hospital, be ready for a treat and a treatment.
Wed, 11/18/2009 - 07:00
Several years ago, I penned a column entitled, “Nurse, I’m Ready for My Cappuccino!” The article was an interview with Gerard van Grinsven, the new CEO and president of the Henry Ford West Bloomfield Hospital, which was to be located in a Detroit… Marriott Scores A Hat TrickIt’s no trick, it’s a treat.
Wed, 10/28/2009 - 05:30
In ice hockey parlance a hat trick is when a player scores three goals in a single game. A perfect hat trick is when a player scores three goals in succession—a rare feat. But of course being from Detroit, the home of our renowned Red Wings, we… Oh No! Not Another Column About SurveysI'd love to take your survey... what do I get?
Mon, 10/12/2009 - 08:53
Regular readers of my column know that I abhor surveys that don’t provide some type of incentive or discount on a future purchase for completing the survey. I realize that I may have discussed this subject ad nauseam, but have you noticed that… Outstanding Companies Come From Outstanding EmployeesA role model in many aspects, Laura Gutierrez lives and breathes excellence.
Wed, 09/23/2009 - 12:49
Ritz-Carlton employees are passionate, disciplined, and fanatical about their jobs. Over the years, much has been written about the extraordinary customer service you can expect to receive from these bastions of performance excellence. Employees… Whatever Happened To Pink Slips?Communication: From the clack of rocks to invisible radio waves
Tue, 09/15/2009 - 05:00
Quality professionals pride themselves in being efficient and are always searching for ways to improve their approach to improving processes. One of the methods for doing so is to have modern, up to date communication systems. Most people in the… Does Anybody Really Know What Time It Is?I want you refreshed before you operate.
Mon, 08/31/2009 - 05:00
The band “Chicago” sang those words about "time" decades ago. The second line “Does anybody really care?” seems to sum up what is still in vogue today, especially in the workplace. Just as with vacations where workers are reluctant to leave for…
