Nurse, I’m Ready for My Cappuccino!And tell my visitors I’ll see them now
Tue, 09/04/2007 - 22:00
Being confined to a hospital bed can bring more discomfort than the malady that prompted the admission. Crowded rooms with other patients in various stages of illness, tasteless meals delivered with apathy, loud announcements for lost doctors, and a… Have You Heard the One About . . .?Stories revisited
Mon, 08/06/2007 - 22:00
How many times have you viewed a compelling story on TV, or read a newspaper or magazine account of an investigation of wrongdoing and then never discovered the outcome? Mass media tantalize us with sensational reports, and after the hoopla the… The Ritz-Carlton MystiqueWhy the best is the best
Mon, 07/02/2007 - 22:00
Whenever I enter a Ritz-Carlton hotel, I know “I’m not in Mediocreville anymore!” Walking through those doors transports me to a world unparalleled in service, with guest amenities and services consistently beyond my expectations. Unlike the… Can You Hear Me Now?I’m early for my root canal.
Mon, 06/04/2007 - 22:00
Organizations that provide spectacular customer service always keep their line people informed of new developments or offers that will improve a process, and of glitches in the system that may have an adverse effect on customers. Similarly, great… Bon Appetit for Quality!What makes a restaurant great?
Mon, 04/30/2007 - 22:00
Recently, the AAA organization named its annual list of Five Diamond restaurants. As experienced travelers and faux epicureans, as I consider myself, my wife and I have become accustomed to seeing quality proclamations and awards on a… How Far Would You Go for a Camel?That depends on the camel.
Mon, 04/02/2007 - 22:00
Recent department store sales figures in the Wall Street Journal are interesting and intriguing. Despite a slow economy in parts of the nation and frigid February weather in some states where several retailers experienced a decrease in sales, some… We Can Do BetterManagement and customer service
Mon, 03/05/2007 - 22:00
This column normally originates from the hammock in the woods behind our home. With almost a foot of snow on the ground, though, this month’s contribution would better be titled “Thoughts From a Lounge Chair in My Den.” So, while sitting in… We Can Do BetterManagement and customer service
Mon, 03/05/2007 - 22:00
This column normally originates from the hammock in the woods behind our home. With almost a foot of snow on the ground, though, this month’s contribution would better be titled “Thoughts From a Lounge Chair in My Den.” So, while sitting in… Local Cat Rescued!Quality in news reporting . . . Not!
Mon, 02/05/2007 - 22:00
Have you noticed that the airwaves no longer carry informative, unadulterated news anymore? “Breaking News” has become the standard, thus all news is presented in an excited, almost breathless, tone. We at home now question the urgency of any… That’s a Wrap!On to the next feature
Mon, 01/01/2007 - 22:00
Those of us in the acting profession hear those words regularly at the end of a particularly grueling day from a director attempting to extract perfection from a group of actors. (I’ll discuss my own celluloid exploits later).It’s appropriate to…
