All Features
Marlene Chism
One of the most valuable tools leaders have for driving results and improving performance is conversation. Your conversation can either grow your business or slow your business.
This article offers three examples of ineffective communication skills and what you can do to improve your…
Larry Silverberg
Some 20 years ago, my colleague Chau Tran and I developed a way to simulate the trajectories of millions of basketballs on the computer.
We went to the coaches and assistant coaches at North Carolina State University, where we are based, and told them we had this uncommon ability to study…
jeffdewar
On Feb. 25, 2018, an asteroid 30 ft in diameter flew past the Earth, closer than the moon is to us. The newly discovered asteroid, named “2018 DU,” is the 17th known asteroid to fly past Earth within one lunar distance (the distance between the Earth and the Moon, approximately 250,000 miles)…
Bill Kalmar
Schools in our nation seem to be under siege from lone shooters, bullies, disturbing phone calls and emails, and the occasional bomb threat. It’s a sad state of affairs when armed guards and metal detectors become as common as whiteboards and backpacks.
Numerous comments and suggestions have been…
Chip Bell
The coolest birthday present I ever received was a gift from my wife a number of years ago; it was a white 1962 Mercedes-Benz 220 sedan reasonably well-restored. But the classy antique car, with its deep fenders and leather seats, turned out to be a real lemon. That’s about all I remember about…
Bob Hunt
Much has been written about the benefits of identifying and leveraging an organization’s core competencies to gain competitive advantage. But are organizations putting this concept into practice, and are they doing it strategically? Do they understand that by not doing so they risk losing…
Jeffrey Phillips
There’s probably few activities that corporate folks enjoy less than corporate training. For most it’s guaranteed to be a slog, or a review of policies and procedures rarely used and important only to a specific team or set of circumstances. Most people assume they have enough knowledge to do the…
Brookhaven National Laboratory
Imagine if carbon dioxide (CO2) could easily be converted into usable energy. Every time you breathe or drive a motor vehicle, you would produce a key ingredient for generating fuels. Like photosynthesis in plants, we could turn CO2 into molecules that are essential for day-to-day life. Now,…
Bruce Bolger
(ICEE: Galveston, TX) -- The new ISO 9001:2015 standards include one of the most significant additions since the creation of ISO 9000—a recognition that the engagement of all stakeholders is critical to a successful quality management process. The webinar will cover the new ISO 9001:2015 standards…
Stanislav Shekshnia, Veronika Zagieva, Alexey Ulanovsky
In our previous article, we discussed the mindset of athletic leaders, specifically their improbable combination of mental toughness and adaptability. Now let’s look at what they do.
We have identified five leadership meta-practices of athletic CEOs. Each of them allows leaders to effectively…
Annette Franz
Do you feel like you’re not making the progress in your customer experience (CX) transformation efforts that you thought or hoped you would by now?
You started years (not months—it’s a journey) ago, but you don't think your organization has evolved.
What’s the reason for that?
I’ve seen several…
Paul Smith
Have you ever been hammered with data that you knew were important, but you didn’t understand why the person sharing it was so passionate about it? Have you ever shared data and facts with colleagues in an attempt to influence them only to find they didn’t care about the message you were trying to…
Mike Richman
This week’s episode of our show looked at the various ways in which quality organizations plan to ensure long-term success. Here are the stories we covered:
“Worldwide Study of 25,000 Business Leaders Reveals Six Leadership Megatrends Changing the Workplace” The Conference Board, in conjunction…
Barry Johnson
People naturally fear change. I hear that all the time, but I don't believe it. What people really fear is the unknown. People actually embrace change if they understand it. We see this when people try to change their habits, their bodies, their relationships, and their jobs. They don't fear those…
Harish Jose
In today’s column, I will be looking at kaizen and kaikaku through the lens of the explore/exploit model. Kaizen is often translated from Japanese as “continuous improvement” or “change for better.” Kaikaku, another Japanese term, is translated as “radical change or improvement.” Kakushin is…
James daSilva
One of the common complaints you’ll hear today is executives saying how there isn’t enough talent out there, not enough people with the right skills or even the willingness to learn. They say that people—almost always “young people”—are too eager to jump ship.
What are companies to do when there’…
Laurel Thoennes @ Quality Digest
Employers can’t find people with the skills needed for the today’s workplace, because high schools and universities fail to teach students useful job skills. The skills gap is a decades-old and well-known problem that will remain unsolved unless we flip priorities not only in our school systems…
Ian Setliff, Amyn Murji
The current 2017–2018 flu season is a bad one. Hospitalization rates are now higher than in recent years at the same point, and infection rates are still rising. The best line of defense is the seasonal influenza vaccine. But H3N2 viruses, like the one that’s infecting many people this year, are…
Scott Shackelford
While some countries struggle with air safety, U.S. airplane travel has lately had a remarkable safety record. In fact, from 2014 through 2017, there were no fatal commercial airline crashes in the United States.
But those years were fraught with other kinds of trouble: security breaches and…
Ephy Torenberg
The evolving trends of automation are affecting quality management business processes for manufacturing organizations of all sizes. In this article, we’ll look at the business case for automation; consider the basic opportunities and challenges found at the start of a quality automation project;…
Andrew Simon
In the 2015 movie The Intern, Robert De Niro starred as a 70-year-old widower who returns to the workforce as an underappreciated and seemingly out-of-step intern working for a young boss played by Anne Hathaway.
Initially, Hathaway’s character can’t quite relate to this baby boomer who ditched…
Dan Jacob
Developing high-quality products is more important today than ever before. Market visibility to product quality has never been higher, and competitive pressures continue to squeeze margins and time to market. Manufacturers must consistently deliver better, faster, cheaper. It’s easy to deliver on…
The Un-Comfort Zone With Robert Wilson
Deb asked me, “Would you like to come over to my house tonight and learn about a business opportunity?” I’d met Deb on a church trip, and had been crushing on her for weeks. She could have ended her question with, “and scrub dirty toilets?” and I would’ve been there, because all I heard was “come…
Thomas Kochan
More than 200 CEOs have said they will raise wages or give bonuses as a result of the large corporate income tax cut passed late last year by Congress.
Some view their plans as simply a public relations move, others as a response to tighter labor markets or worker pressures. Pretty much everyone…
Robert Napoletano
‘Don’t thank them for anything. They’re the ones who caused this problem.” When I got that message, I thought, “This is all wrong, and there must be something somewhere that says so.” After some searching around, I didn’t find anything to support that assumption. What I did find were many…
