All Features
Mike Thelen
As is the case with any lean implementation in a traditional environment, culture change is the most difficult obstacle to success. A company can hire consultants, develop work teams, and begin lean initiatives, but if it only talks the talk, the initiative soon becomes just talk.Why do we do lean…
The U.S. Department of Homeland Security (DHS) has solely sourced a grant to the American Society for Quality and the ANSI-ASQ National Accreditation Board (ANAB) to develop a national voluntary conformity assessment accreditation and certification program for private sector emergency preparedness…
(ASQ: Milwaukee, Wisconsin) -- If you are part of a successful school team, the American Society for Quality invites you to participate in its Education Team Excellence Award, which will showcase the nation’s most outstanding improvement efforts at the 16th Annual National Quality Education…
Mike Thelen
As is the case with any lean implementation in a traditional environment, culture change is the most difficult obstacle to success. A company can hire consultants, develop work teams, and begin lean initiatives, but if it only talks the talk, the initiative soon becomes just talk.
Why do we do lean…
(NIST: Gaithersburg, Maryland) -- Eighty-five organizations—the highest number of applicants since 1992—are in the running for the 2008 Malcolm Baldrige National Quality Award, the United States’ highest recognition for excellence. Applicants include three manufacturers, five service companies,…
(NCQA: Washington) -- The National Committee for Quality Assurance, in collaboration with Mathematica Policy Research and the American Medical Association-convened Physician Consortium for Performance Improvement, recently released a set of measures assessing clinician performance in four areas of…
Dave Heberling
When my daughter, Anna, was in the fifth grade, her teacher asked the students to write down their personal goals. Anna’s goals are still displayed in our home, so we obviously feel that there was something special about this assignment. Not bad for a fifth grader, huh? Could you do better? How? Is…
Fred Mason
When thinking about measurement devices and systems, the subject of accuracy comes up. Accuracy has been discussed in past columns of “Measurement Matters.” In the context of measurement system specifications, there’s more concern about the uncertainty of measurement, not its accuracy. So, what is…
Fred Mason
When thinking about measurement devices and systems, the subject of accuracy comes up. Accuracy has been discussed in past columns of “Measurement Matters.” In the context of measurement system specifications, there’s more concern about the uncertainty of measurement, not its accuracy. So, what is…
Robert W. Baird amp Co.
(Robert W. Baird & Co.: Milwaukee) -- The Test and Measurement (T&M) industry Spring 2008 report, created by Robert W. Baird & Co.’s investment banking department, highlights capital market and merger and acquisition (M&A) trends and events that affect middle-market companies…
Dassault Systmes
(Dassault Systèmes: Paris, France, and Providence, Rhode Island)– Dassault Systèmes, a leading supplier of 3-D and product life cycle management (PLM) solutions, has announced the availability of Abaqus 6.8, its technology-leading unified finite element analysis (FEA) software suite from…
PANalytical
(PANalytical: Almelo, The Netherlands) -- PANalytical has introduced a series of new petrochemical standard sets for X-ray fluorescence (XRF) spectroscopy that make reliable and accurate calibration a simple, convenient, and cost effective procedure. The standard sets are made to PANalytical…
Deloitte
(Deloitte: New York) -- Heightened publicity over product recalls has made product safety, as well as product quality and environmental standards in emerging markets a hot-button issue. According to a new “Innovation in Emerging Markets” annual study by the Deloitte Touche Tohmatsu (Deloitte)…
ISPE
(ISPE: Tampa, Florida) -- The June 2008 issue of the Journal of Pharmaceutical Innovation (JPI) is publishing the first scientific papers outlining the progress made on the International Society for Pharmaceutical Engineering’s (ISPE) product quality life cycle implementation (PQLI) initiative…
Denise Robitaille
I recently had a client who went through a pre-assessment in anticipation of his company’s certification audit. It’s kind of like a dress rehearsal for the real thing. Over the years, I’ve discovered that organizations tend to garner more value from pre-assessments than I had originally thought…
Joseph J. Caylor
As a consultant, I have been asked numerous times by management teams that are considering quality management systems (QMSs) such as ISO 9001, QS 9001, ISO/TS 16949, AS 9001, or TL 9000, “What’s in it for me? Companies complain that QMSs, such as ISO 9001, take up their employees’ time and cost too…
Photograph of circuit used in NIST’s Johnson noise thermometry system. The system relies on the “noise” of jiggling electrons as a basis for measuring temperatures. It is extremely precise in part because it is based on the predictable quantum effects of superconducting elements…
(ISO: Geneva) -- Because inadequate information technology (IT) systems can hinder the performance and competitiveness of organizations or expose them to the risk of not complying with legislation, the new ISO/IEC 38500 standard provides broad guidance on the role of top management in relation to…
(NCQA: Washington) -- The National Committee for Quality Assurance today released for public comment proposed standards and measures for a new Wellness and Health Promotion (WHP) product evaluation suite. The program will examine organizations that provide services to employers and health plans…
Joseph J. Caylor
As a consultant, I have been asked numerous times by management teams that are considering quality management systems (QMSs) such as ISO 9001, QS 9001, ISO/TS 16949, AS 9001, or TL 9000, “What’s in it for me? Companies complain that QMSs, such as ISO 9001, take up their employees’ time and cost too…
Joseph J. Caylor
ABC Company Work Instruction
Purpose: To initiate a DMR for internal nonconformance, subcontractor nonconformance, rework, or sorting.
Work description: A DMR is used to determine the nature of defect(s), establish a temporary remedy, determine the apparent root cause, establish corrective…
Joseph J. Caylor
ABC Company Work Instruction Purpose: To initiate a DMR for internal nonconformance, subcontractor nonconformance, rework, or sorting.Work description: A DMR is used to determine the nature of defect(s), establish a temporary remedy, determine the apparent root cause, establish corrective action,…
Joseph J. Caylor
ABC Company Work Instruction Purpose: To determine root cause for external nonconformance (customer complaints), internal nonconformance (rework, sort, subcontractor), and quality audit nonconformance findings.Work description: Nonconformance-generated CPARs and DMRs are analyzed for apparent…
Joseph J. Caylor
ABC Company Work Instruction
Purpose: To initiate corrective and preventive action for customer complaints, vendor nonconformance, and internal quality audits.
Work description: A CPAR is initiated to determine apparent root cause, corrective action, and preventive planning for customer complaints…
Joseph J. Caylor
ABC Company Work Instruction
Purpose: To determine root cause for external nonconformance (customer complaints), internal nonconformance (rework, sort, subcontractor), and quality audit nonconformance findings.
Work description: Nonconformance-generated CPARs and DMRs are analyzed for…
